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Legacy Migration FAQs
Seats Migration - Frequently Asked Questions
This page is provided for information purposes only and is not included as part of the HubSpot Customer Terms of Service. The information here is subject to change.
Details on the new pricing model
Why did HubSpot launch a new pricing model?
At HubSpot our mission is to help customers grow better. In recent years, our commitment to product innovation has strengthened the value that customers get from HubSpot. Our updated seats-based pricing model will make it easier for businesses of all sizes to tap into that value and grow better.
With our new pricing model, customers can expect to pay only as they grow, with a flexible pricing model that removes Sales and Service Seat minimums and introduces a new View-Only Seat. Additionally, with the introduction of the new Core Seat, customers will be able to give their team a shared experience in HubSpot’s Smart CRM.
What’s changing with the new pricing model?
HubSpot’s new pricing model is flexible, scalable, and connected. The new pricing model has five key features:
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A new seat type: Core Seat. The Core Seat provides edit access and connects teams to the Smart CRM, HubSpot’s primary system of record. In order to edit in HubSpot, a user will need at least a Core Seat.
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No seat minimums for Sales and Service Hub. This will give customers greater control over their total cost of ownership.
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Per-user model with a single seat type for Starter: Core Seat. This provides access to all features packaged at the Starter tier, including Sales and Service Hub Starter.
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Unlimited View-Only Seats for users who don’t need edit access in HubSpot.
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A maximum of five edit users for Free Tools.
This new pricing model will strengthen our ability to invest in ongoing product innovation and development, which helps us maximize the value you get from HubSpot. Review our “What’s New” page to learn more about product updates we’ve released and what’s on the future roadmap.
How will this impact existing customers?
All existing customers will be migrated to the new pricing model. Please read the next section for more information on what to expect at migration.
What to expect at migration
How will I know when the migration is complete?
HubSpot will notify you via email when your account is successfully migrated to the new pricing model.
How will my price be impacted?
Your price will stay the same at the time of migration, but your bill might look different.
Please note that you may see a migration-related price increase at your first renewal post-migration. You can find more information on this in the next section of the FAQ.
Will I lose functionality?
Your account will not lose any features or functionality. Although we try to introduce modifications in a minimally disruptive way, some individual users may see changes to the features and functionality available to them, based on their seat assignment.
You can control the level of access your users have based on seat assignment. Please review the Product & Services Catalog for specific details on seat feature functionality.
How will my users be updated to the new seat types?
We’re committed to providing a smooth and fair transition to the new pricing model. Here’s what customers can expect for how their users will be updated to the new seat types.
- Sales Hub Professional or Enterprise and Service Hub Professional or Enterprise paid users will be assigned Sales or Service Seats, respectively. Users on these seats will retain all current HubSpot functionality.
- Sales Hub Starter and Service Hub Starter paid users will be assigned Core Seats. As a reminder, the Core Seat is the only seat type for Sales Hub Starter and Service Hub Starter access. Users on these seats will retain all current HubSpot functionality.
- Users in accounts without a current, paid seat will be granted either a Core Seat or View-Only Seat based on usage data. Any Core Seats granted at migration will be added to the account at no additional cost.
After migration, Super Admins can reassign any of the granted seats as needed and manage seat access in Users & Teams.
If you need to add additional users as your business grows post-migration, the seat type for new users will depend on the level of access needed. Users who need to edit in HubSpot will require a paid seat, which will be available for purchase. For details on seat downgrades, please see the 'Seats' section of our Product Specific Terms.
Where can I view my migration details?
After migration, navigate to Account & Billing, and click the “Documents” tab. You’ll see a PDF document called “Price Migration Details.”
Where can I see my updated seat types?
Once complete, you’ll be able to view your updated seat types in the “Price Migration Details” PDF in the document tab of the Account & Billing section of your HubSpot account.
Additionally, Super Admins will be able to see their assigned users and their updated seat types in the Users & Teams section of their HubSpot settings.
Are Marketing Contact tiers impacted by this?
No, Marketing Contacts will not be impacted. After your migration, your Marketing Contacts will continue to work as they did before.
I work with a HubSpot partner, do I need to pay for their seat access?
No. If you’re currently working with a HubSpot partner who has access to your account, we’ll automatically assign those Partner users a Partner Seat at no additional cost to you.
If you work with more partners in the future, you won’t need to pay for them to access your account. Partner Seats available to certified HubSpot partners at no additional cost.
What to expect at renewal
Is my renewal impacted?
On your first renewal post-migration, you may see a migration-related price increase of about 5% or less. As a reminder, pricing can also be impacted by additional purchases, exceeding usage limits, or expiring discounts.
You’ll have the opportunity to review your pricing before your renewal date. For more information on what you can expect at the time of renewal, please review the Customer Terms of Service.
If your account has multiple subscriptions with different subscription terms, your timing for the migration-related price increase may vary based on your renewal date. We’ll reach out to you closer to your migration to provide you with specific details.
Will I be able to view my renewal price before my renewal date?
Yes. After the update, and before your first renewal post-migration, you’ll have the opportunity to review your pricing before your renewal date.
After migration, go to the documents tab of the Account & Billing section of your account. Select the “Price Migration Details” PDF. In the “Price Migration Details” PDF, under “Your auto-renewal details,” you’ll see your auto-renewal pricing.
How can I find my renewal date?
Visit Account & Billing in your HubSpot account and go to the Subscriptions tab. Beneath your subscription(s) name, you’ll see a line that says, “Automatically renews on…” The date that follows is your next renewal date for that subscription.
What if I have more questions?
If you have additional questions, please reach out to your Customer Success Manager. If you don’t have your Customer Success Manager's contact information or have a HubSpot Starter account, please reach out to HubSpot Support.