Last Modified: September 1, 2016
As we mention in the ‘Safeguards’ section of our HubSpot Customer Terms of Service, for the purposes of Article 26(2) of Directive 95/46/EC, customers located in the European Union or the European Economic Area may enter into a Data Processing Agreement that includes the Standard Contractual Clauses adopted by the European Commission in order to further provide adequate safeguards with respect to the data processed under the HubSpot Customer Terms of Service. This document is the Data Processing Agreement that we reference in that section.
This HubSpot Data Processing Agreement (“DPA”) reflects the parties’ agreement with respect to the terms governing the processing of Personal Data under the HubSpot Customer Terms of Service (the “TOS”). This DPA is an amendment to the TOS and is effective upon its incorporation into the TOS, which incorporation may be specified in an Order or an executed amendment to the TOS. Upon its incorporation into the TOS, the DPA will form a part of the TOS.
In all cases HubSpot (“Processor”), or a third party acting on behalf of Processor, acts as the processor of Personal Data and you (“Controller”) remain controller of Personal Data. The term of this DPA shall follow the term of the TOS. Terms not otherwise defined herein shall have the meaning as set forth in the TOS.
THIS DPA INCLUDES:
(i) Standard Contractual Clauses, attached hereto as EXHIBIT 1.
(a) Appendix 1 to the Standard Contractual Clauses, which includes specifics on the personal data transferred by the data exporter to the data importer.
(b) Appendix 2 to the Standard Contractual Clauses, which includes a description of the technical and organizational security measures implemented by the data importer as referenced.
(ii) List of Subcontractors, attached hereto as EXHIBIT 2.
“Personal Data” means any individual element of information concerning the personal or material circumstances of an identified or identifiable individual.
“Processing” means processing of Personal Data on behalf, encompassing the storage, amendment, transfer, blocking or erasure of personal data by the processor acting on behalf of the Controller.
“Instruction” means the written instruction, issued by Controller to Processor, and directing the same to perform a specific action with regard to Personal Data (including, but not limited to, depersonalising, blocking, deletion, making available). Instructions shall initially be specified in the TOS and may, from time to time thereafter, be amended, amplified or replaced by Controller in separate written instructions (individual instructions).
2. Scope and Responsibility
Processor shall process Personal Data on behalf of Controller. Processing shall include such actions as may be specified in the TOS and an Order. Within the scope of the TOS, Controller shall be solely responsible for complying with the statutory requirements relating to data protection, in particular regarding the transfer of Personal Data to the Processor and the Processing of Personal Data (acting as “responsible body” as defined in § 3 para. 7 BDSG” or a corresponding provision of the otherwise applicable national data protection law).
Based on this responsibility, Controller shall be entitled to demand the rectification, deletion, blocking and making available of Personal Data during and after the term of the TOS in accordance with the further specifications of such agreement on return and deletion of personal data.
The regulations of this DPA shall equally apply if testing or maintenance of automatic processes or of Processing equipment is performed on behalf of Controller, and access to Personal Data in such context cannot be excluded.
3. Obligations of Processor
Processor shall collect, process and use Personal Data only within the scope of Controller’s Instructions. If the Processor thinks that an instruction of the Controller infringes the BDSG or other data protection provisions, it shall point this out to the principal without delay.
Within Processor’s area of responsibility, Processor shall structure Processor’s internal corporate organisation to ensure compliance with the specific requirements of the protection of Personal Data. Processor shall take the appropriate technical and organisational measures to adequately protect Controller’s Personal Data against misuse and loss in accordance with the requirements of the German Federal Data Protection Act (§ 9 BDSG) or a corresponding provision of the otherwise applicable national data protection law. Such measures hereunder shall include, but not be limited to,
a) the prevention of unauthorised persons from gaining access to Personal Data Processing systems (physical access control),
b) the prevention of Personal Data Processing systems from being used without authorisation (logical access control),
c) ensuring that persons entitled to use a Personal Data Processing system gain access only to such Personal Data as they are entitled to accessing in accordance with their access rights, and that, in the course of processing or use and after storage, Personal Data cannot be read, copied, modified or deleted without authorisation (data access control),
d) ensuring that Personal Data cannot be read, copied, modified or deleted without authorisation during electronic transmission, transport or storage on storage media, and that the target entities for any transfer of Personal Data by means of data transmission facilities can be established and verified (data transfer control),
e) ensuring the establishment of an audit trail to document whether and by whom Personal Data have been entered into, modified in, or removed from Personal Data Processing systems (entry control),
f) ensuring that Personal Data Processed are Processed solely in accordance with the Instructions (control of instructions),
g) ensuring that Personal Data are protected against accidental destruction or loss (availability control),
h) ensuring that Personal Data collected for different purposes can be processed separately (separation control).
A measure as referred to in lit. b to d above shall be in particular, but shall not be limited to, the use of state of the art encryption technology for client access. An overview of the above listed technical and organizational measures shall be attached to this DPA as an appendix.
Upon Controller’s request, Processor shall provide a current Personal Data protection and security programme covering Processing hereunder.
Upon Controller’s request, and except where Controller is able to obtain such information directly, Processor shall provide all information necessary for compiling the overview defined by § 4g para. 2 sentence 1 BDSG or a corresponding provision of the otherwise applicable national data protection law.
Processor shall ensure that any personnel entrusted with Processing Controller’s Personal Data have undertaken to comply with the principle of data secrecy in accordance with § 5 BDSG (or a corresponding provision of the otherwise applicable national data protection law) and have been duly instructed on the protective regulations of the BDSG or the otherwise applicable national data protection law. The undertaking to secrecy shall continue after the termination of the above-entitled activities.
The Processor shall appoint a data protection official, if this is legally required and, upon request of Controller, Processor shall notify to Controller the contact details of the data protection official.
Processor shall, without undue delay, inform Controller in case of a serious interruption of operations or violations by the Processor or persons employed by it of provisions to protect Personal Data or of terms specified in this DPA. In such an event, Processor shall implement the measures necessary to secure the Personal Data and to mitigate potential adverse effects on the data subjects and shall agree upon the same with Controller without undue delay. Processor shall support Controller in fulfilling Controller’s disclosure obligations under section 42a BDSG (or a corresponding provision of the otherwise applicable national data protection law).
Controller shall retain title as to any carrier media provided to Processor as well as any copies or reproductions thereof. Processor shall store such media safely and protect them against unauthorised access by third parties. Processor shall, upon Controller’s request, provide to Controller all information on Controller’s Personal Data and information. Processor shall be obliged to securely delete any test and scrap material based on an Instruction issued by Controller on a case-by-case basis. Where Controller so decides, Processor shall hand over such material to Controller or store it on Controller’s behalf.
Processor shall be obliged to audit and verify the fulfilment of the above-entitled obligations and shall maintain an adequate documentation of such verification.
4. Obligations of Controller
Controller and Processor shall be separately responsible for conforming with such statutory data protection regulations as are applicable to them.
Controller shall inform Processor without undue delay and comprehensively about any errors or irregularities related to statutory provisions on the Processing of Personal Data detected during a verification of the results of such Processing.
Controller shall be obliged to maintain the publicly available register as defined in § 4g para. 2 sentence 2 BDSG (or a corresponding provision of the otherwise applicable national data protection law).
Controller shall be responsible for fulfilling the duties to inform resulting from § 42a BDSG or a corresponding provision of the otherwise applicable national data protection law.
Controller shall, upon termination or expiration of the TOS and by way of issuing an Instruction, stipulate, within a period of time set by Processor, the reasonable measures to return data carrier media or to delete stored data.
Any additional cost arising in connection with the return or deletion of Personal Data after the termination or expiration of the TOS shall be borne by Controller.
5. Enquiries by Data Subjects to Controller
Where Controller, based upon applicable data protection law, is obliged to provide information to an individual about the collection, processing or use or its Personal Data, Processor shall assist Controller in making this information available, provided that: (i) Controller has instructed Processor in writing to do so, and (ii) Controller reimburses Processor for the costs arising from this assistance.
Where a data subject requests the Processor to correct, delete or block Personal Data, Processor shall refer such data subject to the Controller.
6. Audit Obligations
Controller shall, prior to the commencement of Processing, and at regular intervals thereafter, audit the technical and organisational measures taken by Processor, and shall document the resulting findings.
For such purpose, Controller may, e.g.,
Processor shall, upon Controller’s written request and within a reasonable period of time, provide Controller with all information necessary for such audit.
Processor shall be entitled to subcontract Processor’s obligations defined in the TOS to third parties only with Controller’s written consent.
Controller consents to Processor’s subcontracting to Processor’s affiliated companies and third parties, as listed in Exhibit 2, of Processor’s contractual obligations hereunder.
If the Processor intends to instruct subcontractors other than the companies listed in Exhibit 2, the Processor must notify the Controller thereof in writing (email to the email address(es) on record in Processor’s account information for Controller is sufficient) and must give the Controller the possibility to object against the instruction of the subcontractor within 30 days after being notified. The objection must be based on reasonable grounds (e.g. if the Controller proves that significant risks for the protection of its Personal Data exist at the subcontractor). If the Processor and Controller are unable to resolve such objection, either party may terminate the TOS by providing written notice to the other party. Controller shall receive a refund of any prepaid but unused fees for the period following the effective date of termination.
Where Processor engages subcontractors, Processor shall be obliged to pass on Processor’s contractual obligations hereunder to such subcontractors. Sentence 1 shall apply in particular, but shall not be limited to, the contractual requirements for confidentiality, data protection and data security stipulated between the parties of the TOS.
Where a subcontractor is used, the Controller must be granted the right to monitor and inspect the subcontractor in accordance with this DPA and Section 11 BDSG in conjunction with item No 6 of the Annex to Section 9 BDSG (or in accordance with the corresponding provision of the otherwise applicable national data protection law). This also includes the right of the Controller to obtain information from the Processor, upon written request, on the substance of the contract and the implementation of the data protection obligations within the subcontract relationship, where necessary by inspecting the relevant contract documents.
The provisions of this § 7 shall apply as well if a subcontractor in a third country shall be instructed. The Controller hereby authorizes the Processor, to agree in the name and on behalf of the Controller with a subcontractor which processes or uses Personal Data of the Controller outside of the EEA, to enter into EU Standard Contractual Clauses for the Transfer of Personal Data to Processors Established in Third Countries dated 5 February 2010. This applies accordingly from the date of this authorization with respect to EU Standard Contractual Clauses (Processors) already concluded by the Processor with such subcontractors.
8. Duties to Inform, Mandatory Written Form, Choice of Law, Additional Terms
Where Controller’s Personal Data becomes subject to search and seizure, an attachment order, confiscation during bankruptcy or insolvency proceedings, or similar events or measures by third parties while being Processed, Processor shall inform Controller without undue delay. Processor shall, without undue delay, notify to all pertinent parties in such action, that any Personal Data affected thereby is in Controller’s sole property and area of responsibility, that Personal Data is at Controller’s sole disposition, and that Controller is the responsible body in the sense of the BDSG (or a corresponding provision of the otherwise applicable national data protection law).
With respect to updates and changes to this DPA, the terms that apply in the ‘Amendment; No Waiver’ section of ‘GENERAL TERMS' in the TOS shall apply.
In case of any conflict, the regulations of this DPA shall take precedence over the regulations of the TOS. Where individual regulations of this DPA are invalid or unenforceable, the validity and enforceability of the other regulations of this DPA shall not be affected.
The Standard Contractual Clauses in Exhibit 1 (“SCCs”) will apply to the processing of Personal Data by Processor under the TOS. Upon the incorporation of this DPA into the TOS, the parties indicated in § 9 below (Parties to this DPA) are agreeing to the SCCs and all appendixes attached thereto. In the event of any conflict or inconsistency between this DPA and the Standard Contractual Clauses in Exhibit 1, the SCCs shall prevail.
The SCCs apply only to Personal Data that is transferred from the European Economic Area (EEA) to outside the EEA, either directly or via onward transfer, to any country or recipient: (i) not recognized by the European Commission as providing an adequate level of protection for personal data (as described in the EU Data Protection Directive), and (ii) not covered by a suitable framework recognized by the relevant authorities or courts as providing an adequate level of protection for personal data, including but not limited to binding corporate rules for processors.
9. Parties to this DPA
This DPA is an amendment to and forms part of the TOS. Upon the incorporation of this DPA into the TOS (i) Controller and the HubSpot entity that are each a party to the TOS are also each a party to this DPA, and (ii) HubSpot, Inc. is a party to this DPA, but only with respect to agreement to the SCCs pursuant to § 8 of the DPA, this section § 9 of the DPA, and to the SCCs themselves.
If HubSpot, Inc. is not a party to the TOS, the section of the TOS entitled ‘Limitation of Liability’ shall apply as between Controller and HubSpot, Inc., and in such respect any references to ‘HubSpot’, ‘we’, ‘us’ or ‘our’ shall include both HubSpot, Inc. and the HubSpot entity that is a party to the TOS.
The legal entity agreeing to this DPA as Controller represents that it is authorized to agree to and enter into this DPA for, and is agreeing to this DPA solely on behalf of, the Controller
Standard Contractual Clauses (Processors)
For the purposes of Article 26(2) of Directive 95/46/EC for the transfer of personal data to processors established in third countries which do not ensure an adequate level of data protection,
The Customer, as defined in the HubSpot Customer Terms of Service (the “Data Exporter”)
HubSpot Inc., 25 First Street, 2nd Floor, Cambridge, MA 02141 (the “Data Importer”),
each a ‘party’; together ‘the parties’,
HAVE AGREED on the following Contractual Clauses (the Clauses) in order to adduce adequate safeguards with respect to the protection of privacy and fundamental rights and freedoms of individuals for the transfer by the data exporter to the data importer of the personal data specified in Appendix 1.
For the purposes of the Clauses:
(a) ‘personal data’, ‘special categories of data’, ‘process/processing’, ‘controller’, ‘processor’, ‘data subject’ and ‘supervisory authority’ shall have the same meaning as in Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 on the protection of individuals with regard to the processing of personal data and on the free movement of such data;
(b) ‘the data exporter’ means the controller who transfers the personal data;
(c) ‘the data importer’ means the processor who agrees to receive from the data exporter personal data intended for processing on his behalf after the transfer in accordance with his instructions and the terms of the Clauses and who is not subject to a third country’s system ensuring adequate protection within the meaning of Article 25(1) of Directive 95/46/EC;
(d) ‘the subprocessor’ means any processor engaged by the data importer or by any other subprocessor of the data importer who agrees to receive from the data importer or from any other subprocessor of the data importer personal data exclusively intended for processing activities to be carried out on behalf of the data exporter after the transfer in accordance with his instructions, the terms of the Clauses and the terms of the written subcontract;
(e) ‘the applicable data protection law’ means the legislation protecting the fundamental rights and freedoms of individuals and, in particular, their right to privacy with respect to the processing of personal data applicable to a data controller in the Member State in which the data exporter is established;
(f) ‘technical and organisational security measures’ means those measures aimed at protecting personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorised disclosure or access, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing.
Details of the transfer
The details of the transfer and in particular the special categories of personal data where applicable are specified in Appendix 1 which forms an integral part of the Clauses.
Third-party beneficiary clause
Obligations of the data exporter
The data exporter agrees and warrants:
(a) that the processing, including the transfer itself, of the personal data has been and will continue to be carried out in accordance with the relevant provisions of the applicable data protection law (and, where applicable, has been notified to the relevant authorities of the Member State where the data exporter is established) and does not violate the relevant provisions of that State;
(b) that it has instructed and throughout the duration of the personal data-processing services will instruct the data importer to process the personal data transferred only on the data exporter’s behalf and in accordance with the applicable data protection law and the Clauses;
(c) that the data importer will provide sufficient guarantees in respect of the technical and organisational security measures specified in Appendix 2 to this contract;
(d) that after assessment of the requirements of the applicable data protection law, the security measures are appropriate to protect personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorised disclosure or access, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing, and that these measures ensure a level of security appropriate to the risks presented by the processing and the nature of the data to be protected having regard to the state of the art and the cost of their implementation;
(e) that it will ensure compliance with the security measures;
(f) that, if the transfer involves special categories of data, the data subject has been informed or will be informed before, or as soon as possible after, the transfer that its data could be transmitted to a third country not providing adequate protection within the meaning of Directive 95/46/EC;
(g) to forward any notification received from the data importer or any subprocessor pursuant to Clause 5(b) and Clause 8(3) to the data protection supervisory authority if the data exporter decides to continue the transfer or to lift the suspension;
(h) to make available to the data subjects upon request a copy of the Clauses, with the exception of Appendix 2, and a summary description of the security measures, as well as a copy of any contract for subprocessing services which has to be made in accordance with the Clauses, unless the Clauses or the contract contain commercial information, in which case it may remove such commercial information;
(i) that, in the event of subprocessing, the processing activity is carried out in accordance with Clause 11 by a subprocessor providing at least the same level of protection for the personal data and the rights of data subject as the data importer under the Clauses; and
(j) that it will ensure compliance with Clause 4(a) to (i).
Obligations of the data importer
The data importer agrees and warrants:
(a) to process the personal data only on behalf of the data exporter and in compliance with its instructions and the Clauses; if it cannot provide such compliance for whatever reasons, it agrees to inform promptly the data exporter of its inability to comply, in which case the data exporter is entitled to suspend the transfer of data and/or terminate the contract;
(b) that it has no reason to believe that the legislation applicable to it prevents it from fulfilling the instructions received from the data exporter and its obligations under the contract and that in the event of a change in this legislation which is likely to have a substantial adverse effect on the warranties and obligations provided by the Clauses, it will promptly notify the change to the data exporter as soon as it is aware, in which case the data exporter is entitled to suspend the transfer of data and/or terminate the contract;
(c) that it has implemented the technical and organisational security measures specified in Appendix 2 before processing the personal data transferred;
(d) that it will promptly notify the data exporter about:
(i) any legally binding request for disclosure of the personal data by a law enforcement authority unless otherwise prohibited, such as a prohibition under criminal law to preserve the confidentiality of a law enforcement investigation;
(ii) any accidental or unauthorised access; and
(iii) any request received directly from the data subjects without responding to that request, unless it has been otherwise authorised to do so;
(e) to deal promptly and properly with all inquiries from the data exporter relating to its processing of the personal data subject to the transfer and to abide by the advice of the supervisory authority with regard to the processing of the data transferred;
(f) at the request of the data exporter to submit its data-processing facilities for audit of the processing activities covered by the Clauses which shall be carried out by the data exporter or an inspection body composed of independent members and in possession of the required professional qualifications bound by a duty of confidentiality, selected by the data exporter, where applicable, in agreement with the supervisory authority;
(g) to make available to the data subject upon request a copy of the Clauses, or any existing contract for subprocessing, unless the Clauses or contract contain commercial information, in which case it may remove such commercial information, with the exception of Appendix 2 which shall be replaced by a summary description of the security measures in those cases where the data subject is unable to obtain a copy from the data exporter;
(h) that, in the event of subprocessing, it has previously informed the data exporter and obtained its prior written consent;
(i) that the processing services by the subprocessor will be carried out in accordance with Clause 11;
(j) to send promptly a copy of any subprocessor agreement it concludes under the Clauses to the data exporter.
Mediation and jurisdiction
1. The data importer agrees that if the data subject invokes against it third-party beneficiary rights and/or claims compensation for damages under the Clauses, the data importer will accept the decision of the data subject:
(a) to refer the dispute to mediation, by an independent person or, where applicable, by the supervisory authority;
(b) to refer the dispute to the courts in the Member State in which the data exporter is established.
2. The parties agree that the choice made by the data subject will not prejudice its substantive or procedural rights to seek remedies in accordance with other provisions of national or international law.
Cooperation with supervisory authorities
The Clauses shall be governed by the law of the Member State in which the data exporter is established.
Variation of the contract
The parties undertake not to vary or modify the Clauses. This does not preclude the parties from adding clauses on business related issues where required as long as they do not contradict the Clause.
Obligation after the termination of personal data-processing services
This Appendix forms part of the Clauses. The Member States may complete or specify, according to their national procedures, any additional necessary information to be contained in this Appendix.
A. Data exporter
The data exporter is the Customer, as defined in the HubSpot Customer Terms of Service.
B. Data importer
The data importer is HubSpot, Inc., a global provider of inbound marketing and sales software.
C. Data subjects
The personal data transferred concern the Data Exporter’s end users including employees, contractors and the personnel of customers, suppliers, collaborators, and subcontractors. Data Subjects also includes individuals attempting to communicate with or transfer personal information to the Data Exporter’s end users.
D. Categories of data
The personal data transferred concern personal data, entity data, navigational data (including website usage information), email data, system usage data, application integration data, and other electronic data submitted, stored, sent, or received by end users via the Subscription Service.
E. Special categories of data (if appropriate)
The parties do not anticipate the transfer of special categories of data.
F. Processing operations
With respect to personal data of non-German end users as data exporters, the following provisions apply:
The personal data transferred will be subject to the following basic processing activities:
Scope of Processing
Personal data may be processed for the following purposes: (a) to provide the Subscription Service (which may include the detection, prevention and resolution of security and technical issues); (b) to respond to customer support requests; and (c) otherwise to fulfill the obligations under the HubSpot Customer Terms of Service.
The Data Exporter instructs the Data Importer to process personal data in countries in which the Data Importer or its subprocessors maintain facilities as necessary for it to provide the Subscription Service.
Term of Data Processing
Data processing will be for the term specified in the HubSpot Customer Terms of Service. For the term of the HubSpot Customer Terms of Service, and for a reasonable period of time after the expiry or termination of the HubSpot Customer Terms of Service, the Data Importer will provide the Data Exporter with access to, and the ability to export, the Data Exporter’s personal data processed pursuant to the HubSpot Customer Terms of Service.
For the term of the HubSpot Customer Terms of Service, the Data Importer will provide the Data Exporter with the ability to delete data as detailed in the HubSpot Customer Terms of Service.
Access to Data
For the term of the HubSpot Customer Terms of Service, the Data Importer will provide the Data Exporter with the ability to correct, block, export and delete the Data Exporter’s personal data from the Subscription Service in accordance with the HubSpot Customer Terms of Service.
The Data Importer may engage subprocessors to provide parts of the Subscription Service. The Data Importer will ensure subprocessors only access and use the Data Exporter’s personal data to provide the Data Importer’s products and services and not for any other purpose.
With respect to personal data of German end users as data exporters, the following provisions apply:
Specification of processing activities in accordance with Section 11 BDSG
Taking into account the requirements of Section 11 German Federal Data Protection Act (Bundesdatenschutzgesetz - BDSG) on commissioned data processing, the processing activities are specified as follows:
Personal data may be processed for the following purposes: (a) to provide the Subscription Service (which may include the detection, prevention and resolution of security and technical issues); (b) to respond to customer support requests; and (c) otherwise to fulfill the obligations under the HubSpot Customer Terms of Service.
The Clauses have been concluded for the duration of the respective service agreement (HubSpot Customer Terms of Service).
See for the type of data and group of persons affected the descriptions included in this Appendix 1 under the headings “Categories of data” and “Data subjects”.
The purpose of the processing is: (a) to provide the Subscription Service (which may include the detection, prevention and resolution of security and technical issues); (b) to respond to customer support requests; and (c) otherwise to fulfill the obligations under the HubSpot Customer Terms of Service.
The Data Importer will take the appropriate technical and organizational measures to adequately protect data exporter’s Personal Data against misuse and loss in accordance with the requirements of Section 9 BDSG. See Appendix 2 for details.
Where a data subject requests the Data Importer to correct, delete or block data, the Data Importer shall refer such data subject to the data exporter. Deletion, blocking and correction of personal data by the Data Importer shall only happen upon instruction of the data exporter.
See Appendix 2 for details.
The Data Importer has obliged its employees employed in data processing not to collect, process or use personal data without authorization (data confidentiality). This obligation continues to be valid after termination of the respective employment relationship.
See Clauses 5 (h) and 11 of the Clauses. The data exporter already agrees to subcontracting the data processors listed in Exhibit 2.
If the Data Importer intends to instruct subcontractors other than the companies listed in Exhibit 2, the Data Importer must notify the data exporter thereof in writing (email to the email address(es) on record in the Data Importer’s account information for data exporter is sufficient) and must give the data exporter the possibility to object against the instruction of the subcontractor within 30 days after being notified. The objection must be based on reasonable grounds (e.g. if the data exporter proves that significant risks for the protection of its personal data exist at the subcontractor). If the Data Importer and data exporter are unable to resolve such objection, either party may terminate the TOS by providing written notice to the other party. data exporter shall receive a refund of any prepaid but unused fees for the period following the effective date of termination.
See Clauses 5 (e) and (f) of the Clauses.
See Clause 5 (d) of the Clauses.
Personal data can only be processed by the Data Importer based upon instructions of the data exporter. Except as legally required, personal data may be processed or used for another purpose, including disclosure to third parties, only with the prior written approval of the data exporter. Copies of the personal data shall not be made without consent of the data exporter, except for copies which are necessary for the processing or if required to comply with statutory retention obligations.
Data exporter shall be entitled to demand the rectification, deletion, blocking and making available of personal data during and after the term of the respective service agreement (HubSpot Customer Terms of Service) in accordance with the further specifications of such agreement on return and deletion of personal data.
This Appendix forms part of the Clauses.
Description of the technical and organisational security measures implemented by the data importer in accordance with Clauses 4(d) and 5(c) (or document/legislation attached):
HubSpot currently observes the security practices described in this Appendix 2. Notwithstanding any provision to the contrary otherwise agreed to by Data Exporter, HubSpot may modify or update these practices at its discretion provided that such modification and update does not result in a material degradation in the protection offered by these practices. All capitalized terms not otherwise defined herein shall have the meanings as set forth in the HubSpot Customer Terms of Service.
a) Access Control
i) Preventing Unauthorized Product Access
Outsourced processing: HubSpot hosts its Service with outsourced, US-based data center providers. Additionally, HubSpot maintains contractual relationships with vendors in order to provide the Service. HubSpot relies on contractual agreements, privacy policies, and vendor compliance programs in order to assure the protection of data processed or stored by these vendors.
Physical and environmental security: HubSpot hosts its product infrastructure with multi-tenant, outsourced data center providers. The physical and environmental security controls are audited for SOC 2 Type II and ISO 27001 compliance, among other certifications.
Authentication: HubSpot implemented a uniform password policy for its customer products. Customers who interact with the products via the user interface must authenticate before accessing non-public customer data.
Authorization: Customer data is stored in multi-tenant storage systems accessible to Customers via only application user interfaces and application programming interfaces. Customers are not allowed direct access to the underlying application infrastructure. The authorization model in each of HubSpot’s products is designed to ensure that only the appropriately assigned individuals can access relevant features, views, and customization options. Authorization to data sets is performed through validating the user’s permissions against the attributes associated with each data set.
Application Programming Interface (API) access: Public product APIs may be accessed using an API key or through Oauth authorization.
ii) Preventing Unauthorized Product Use
HubSpot implements industry standard access controls and detection capabilities for the internal networks that support its products.
Access controls: Network access control mechanisms are designed to prevent network traffic using unauthorized protocols from reaching the product infrastructure. The technical measures implemented differ between data center providers and include Virtual Private Cloud (VPC) implementations and security group assignment, along with traditional enterprise firewall and Virtual Local Area Network (VLAN) assignment.
Intrusion detection and prevention: HubSpot implemented a Web Application Firewall (WAF) solution to protect all hosted sites as well as HubSpot Service access. The WAF is designed to identify and prevent attacks against publicly available network services.
Static code analysis: Security reviews of code stored in HubSpot’s source code repositories is performed, checking for coding best practices and identifiable software flaws.
Penetration testing: HubSpot maintains relationships with industry recognized penetration testing service providers for four annual penetration tests. The intent of the penetration tests is to identify and resolve foreseeable attack vectors and potential abuse scenarios.
Bug bounty: A bug bounty program invites and incentivizes independent security researchers to ethically discover and disclose security flaws. HubSpot implemented a bug bounty program in an effort to widen the available opportunities to engage with the security community and improve the product defenses against sophisticated attacks.
iii) Limitations of Privilege & Authorization Requirements
Product access: A subset of HubSpot’s employees have access to the products and to customer data via controlled interfaces. The intent of providing access to a subset of employees is to provide effective customer support, to troubleshoot potential problems, and to detect and respond to security incidents. Access is enabled through “just in time” requests for access; all such requests are logged. Employees are granted access by role, and reviews of high risk privilege grants are initiated daily. Employee roles are reviewed at least once every six months.
Background checks: All HubSpot employees undergo an extensive 3rd party background check prior to being extended an employment offer. All employees are required to conduct themselves in a manner consistent with company guidelines, non-disclosure requirements, and ethical standards.
b) Transmission Control
In-transit: HubSpot makes HTTPS encryption (also referred to as SSL or TLS) available on every one of its login interfaces and for free on every customer site hosted on the HubSpot products. HubSpot’s HTTPS implementation uses industry standard algorithms and certificates.
At-rest: HubSpot stores user passwords following policies that follow at least industry standard practices for security.
c) Input Control
Detection: HubSpot designed its infrastructure to log extensive information about the system behavior, traffic received, system authentication, and other application requests. Internal systems aggregated log data and alert appropriate employees of malicious, unintended, or anomalous activities. HubSpot personnel, including security, operations, and support personnel, are responsive to known incidents.
Response and tracking: HubSpot maintains a record of known security incidents that includes description, dates and times of relevant activities, and incident disposition. Suspected and confirmed security incidents are investigated by security, operations, or support personnel; and appropriate resolution steps are identified and documented. For any confirmed incidents, HubSpot will take appropriate steps to minimize product and Customer damage or unauthorized disclosure.
Communication: If HubSpot becomes aware of unlawful access to Customer data stored within its products, HubSpot will: 1) notify the affected Customers of the incident; 2) provide a description of the steps HubSpot is taking to resolve the incident; and 3) provide status updates to the Customer contact, as HubSpot deems necessary. Notification(s) of incidents, if any, will be delivered to one or more of the Customer’s contacts in a form HubSpot selects, which may include via email or telephone.
d) Job Control
The HubSpot Marketing Product provides a solution for Customers to conduct their marketing and sales activities. Customers control the data types collected by and stored within their portals. HubSpot never sells personal data to any third party.
Terminating Customers: Core Customer Data in active (i.e., primary) databases is purged upon a customer’s written request, or for our web-based inbound marketing application available at http://www.hubspot.com, 90 days after a customer terminates all agreements for such products with HubSpot. Marketing information stored in backups, replicas, and snapshots is not automatically purged, but instead ages out of the system as part of the data lifecycle. HubSpot reserves the right to alter data purging period in order to address technical, compliance, or statutory requirements. “Core Customer Data” includes (i) the name, email address, phone number, online user name(s), telephone number, and similar information voluntarily submitted by visitors to your landing pages on the Subscription Service, and (ii) data related to your visitors’ social media activities to the extent such activities can be tied to an identifiable individual; and excludes (i) analytics data, (ii) Customer Materials, (iii) aggregated anonymous data, (iv) logs, archived data or back-up data files, (v) other data that is not reasonably practicable for us to delete and (v) other data that is or becomes generally known to the public without breach of any obligation owed to Customer.
e) Availability Control
Infrastructure availability: The data center providers use commercially reasonable efforts to ensure a minimum of 99.95% uptime. The providers maintain a minimum of N+1 redundancy to power, network, and HVAC services.
Fault tolerance: Backup and replication strategies are designed to ensure redundancy and fail-over protections during a significant processing failure. Customer data is backed up to multiple durable data stores and
replicated across multiple data centers and availability zones.
Online replicas and backups: Where feasible, production databases are designed to replicate data between no less than 1 primary and 1 secondary database. All databases are backed up and maintained using at least industry standard methods.
HubSpot’s products are designed to ensure redundancy and seamless failover. The server instances that support the products are also architected with a goal to prevent single points of failure. This design assists HubSpot operations in maintaining and updating the product applications and backend while limiting downtime.
f) Separation in Processing
HubSpot’s collection of personal data from its Customers is to provide and improve our Sales and Marketing Products. HubSpot does not use that data for other purposes that would require separate processing.
List of Subcontractors