Updated August 14, 2020
Our Acceptable Use Policy (AUP) prohibits use of the HubSpot Service with content or in a manner that promotes, encourages, or facilitates: illegal activity, hate speech, violence, or discrimination based on race, color, religion or creed, national origin or ancestry, sex, age, physical or mental disability, veteran status, genetic information and citizenship. In April 2020, we updated our AUP to add sexual orientation, marital status, gender or identity expression and parental status and any/or other characteristics protected by law.
We’ve now developed an internal content moderation program to help us identify, review and take action when customers use HubSpot in a way that violates these restrictions in our AUP. As part of this program, we’ve developed an internal content policy and guidelines to help us ensure we’re enforcing our AUP equitably and uniformly across our entire customer base. We’ve also formed a multi-member Content Review Committee (CRC) composed of diverse leaders from different parts and locations of HubSpot, which is responsible for reviewing reports that the HubSpot Service is used with content that promotes, encourages, or facilitates illegal activity, hate speech, violence, or discrimination, and determining what actions to take.
The HubSpot content moderation program is intended to help us make decisions about certain uses of our platform and the content we will allow (and not allow). It also helps us live up to our core values and principles as a company. It does not supplant the AUP or address other violations of the AUP – for example, we will still take action against illegal content, spammers, those abusing our platform, pornography, etc. under separate processes and guidelines.
Complaints regarding user content may be provided by our employees, our customers or partners, or by anyone from the public. You may report content violations to us by sending an email to firstname.lastname@example.org, or by filling out our content moderation submission form.