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HubSpot Sub-Processors Page

Last Modified: November 15, 2022

This HubSpot Sub-Processors Page is incorporated into the DPA and Agreement.  This page explains how HubSpot engages with Sub-Processors.  

1.  Infrastructure Sub-Processors
2. Feature Specific Sub-Processors
3. HubSpot Affiliate Sub-Processors
4. Updates to Sub-Processors

Please review each section for additional details.

1. Infrastructure Sub-Processors

To help HubSpot deliver the Subscription Service, we engage Sub-Processors to support our infrastructure. By agreeing to the DPA, you agree all of these Sub-Processors may have access to Customer Data.

Third Party Sub-Processor

Purpose

Applicable Service

US Data Center Sub-Processor Location: United States

EU Data Center Sub-Processor Location: EU or Other

Amazon Web Services, Inc

Hosting & Infrastructure

Used as a on-demand cloud computing platforms and APIs

United States

Germany

Cloudflare

Content Delivery Network

Used as a web infrastructure and website security, providing content delivery network services, DDoS mitigation, internet security, and distributed domain name server services

United States

Local 

**Data Centers located all around the world. Traffic will be automatically routed to the nearest data center.

Google, Inc.

Infrastructure -  Regional Data Processing

Data hosting provider

United States

Germany

Snowflake, Inc.

Infrastructure 

Data warehouse solution which serves as the repository of data.

United States

Germany

**For further information regarding Cloudflare services, visit https://blog.cloudflare.com/introducing-regional-services/#eu.

 

2. Feature Specific Sub-Processors

Some of our features and integrations require the use of additional Sub-Processors. Some Sub-Processors will apply to you as a default, and some Sub-Processors will apply to you only if and when you opt-in.  We will notify you before you turn on a feature or install an integration that requires support from an opt-in Sub-Processor where indicated in the table below.

Third Party Sub-Processor

Purpose

Applicable Service

US Data Center Sub-Processor Location: United States

EU Data Center Sub-Processor Location: EU or Other

Ably.io

Conversation & Chat Functionality

Used to support conversations/chat features in the HubSpot product

United States

Ireland and Germany

ConvertAPI

File Functionality

Used for files and documents conversion for websites and web/desktop applications

United States

Germany

Google reCAPTCHA

Form submission spam prevention

Used for HubSpot form submission spam prevention

United States

*United States

HelloSign

E-Signature Functionality

Used for HubSpot product E-signature solution for deals

United States

Germany

Litmus

Email Functionality

Used for email previews

United States

N/A in the EU data center.

Meta Platforms, Inc.  


OPT-IN ONLY

Conversation Functionality

Used to support the connection of your WhatsApp Business account to the conversations inbox.


Use of WhatsApp is an opt-in integration. If you do not install the WhatsApp integration, no Customer Data will be shared.

United States

*United States 

Mux

Video Functionality

Used for HubSpot video service provider

United States

*United States

Twilio, Inc.

Calling Functionality

Used as a service which allows HubSpot calling

United States

*United States

*You may choose not to use the functionality provided by our Sub-Processors marked with an asterisk above. Please see the HubSpot Regional Data Hosting Policy available at https://legal.hubspot.com/hubspot-regional-data-hosting-policy for further information.

 

3. HubSpot Affiliate Sub-Processors

To help HubSpot deliver the Subscription Service, we engage HubSpot Affiliates as Sub-Processors to assist with our data processing activities.  By agreeing to the DPA, you agree all of these Sub-Processors may have access to Customer Data. 

HubSpot Sub-Processor

Purpose

Location

HubSpot Inc.

Services & Support

United States

HubSpot Ireland Ltd

Services & Support

Ireland

HubSpot Germany GmbH

Services & Support

Germany

HubSpot Australia Pty. Ltd.

Services & Support

Australia

HubSpot Asia Pte. Ltd.

Services & Support

Singapore

HubSpot Japan KK

Services & Support

Japan

HubSpot Latin America, S.A.S.

Services & Support

Colombia

HubSpot Sweden

Services & Support

Sweden

HubSpot France S.A.S.

Services & Support

France

HubSpot UK Holdings Ltd.

Services & Support

United Kingdom

HubSpot Belgium NV

Services & Support

Belgium

HubSpot Canada Inc.

Services & Support

Canada

HubSpot Spain, S.L.

Services & Support

Spain

HubSpot Netherlands B.V.

Services & Support

The Netherlands

 

4. Updates to this Page

Due to the nature of our global business and our ongoing efforts to delight our customers, our business needs and services providers may change from time to time. For example, we may deprecate a service provider to consolidate and minimize our use of service providers. Similarly, we may add a service provider if we believe that doing so will enhance our ability to deliver our Subscription Service.

You may subscribe to notifications by email if we add or replace any Sub-Processors by completing the form available at https://legal.hubspot.com/subscribe-subprocessor-updates. If you opt-in to receive such email, we will notify you at least 30 days prior to any such change.

For more information on HubSpot’s privacy practices, please visit our Privacy Policy. If you have any questions regarding this page, please contact us at privacy@hubspot.com.

 

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