Looking for more detail about the products and services HubSpot offers, the features associated with those products, and a transparent explanation of any limits that apply? You’ve come to the right place! We even think you’ll find that our “limits” aren’t that limiting at all.
If you have any questions, reach out to your HubSpot representative or call our sales team at +1 888-482-7768.
HubSpot is a customer platform consisting of six premium products — Marketing Hub, Sales Hub, Service Hub, Content Hub, Operations Hub, and Commerce Hub — all connected by HubSpot’s Smart CRM, an AI-powered system of record that unifies customer data across your teams. Below, you’ll find a high-level description of each product, a list of features associated with each product package, and any limits that apply.
HubSpot offers a collection of free tools as part of its customer platform. These tools include “lite” versions of select features in our paid products as well as our free Smart CRM functionality, which serves as the underlying database that powers each HubSpot product. You’ll get incredible insight into every contact so you can build deeper relationships with your buyers at scale. (Note that additional Smart CRM features, functionality, and limits are available in our premium products.) HubSpot’s free tools are available as a single free edition (with up to two free users), and they’re also included in every edition of our premium products.
Build views and run automated actions to easily manage your contacts and data.
Get insight into what a contact is doing on your website. See page views, form submissions, sales activity, and more, all in one place.
Store records for every company in your database. View all your company details and communications in a single place.
Store, track, manage, and report on the deals (sometimes referred to as “opportunities”) your sales team is working.
Store, track, manage, and report on the tasks and activities that make up your relationships with customers.
Connect HubSpot to your Gmail, Outlook, or Microsoft Exchange inbox to send emails from your HubSpot account, and access dozens of other useful, time-saving tools.
Explore the HubSpot App Marketplace and connect your HubSpot account to hundreds of popular business apps through third party- and HubSpot-built integrations.
Extend the look and functionality of your web content by installing any of the many free or premium themes or modules from HubSpot’s template marketplace.
Add custom fields to your support forms to gather the right information for your team, and generate tickets.
Log customer issues as tickets. They can then be assigned to team members, organized and prioritized, and tracked in a central location.
Use the prospects tool to see which companies are visiting your site, and see any available insights about them, too.
Create standalone, pop-up, embedded, and collected forms to gather the contact details that your business needs.
Send automated emails after pop-up and embedded form submissions to start nurturing leads.
Segment and personalize your marketing with automated email nurturing.
Connect accounts from supported ad networks to your HubSpot account. Create audiences from your HubSpot contacts database, and see which ads are generating customers.
Show ads to users who have visited your website. Retarget ads on Facebook, Google, or LinkedIn.
Set up a shared inbox — for all incoming email and live chats — that your whole team can work from, easily managing 1-to-1 communications at scale.
Access your shared inbox in the HubSpot mobile app. Stay productive on the go with the tools you need to collaborate and provide support efficiently.
Get data on your marketing, sales, and customer service performance. Use the data to know how you're doing and where to improve.
Track one-off emails to contacts. Receive real-time notifications when emails are opened or clicked.
Save and reuse your most helpful emails. Share them with your team for faster and more consistent communication.
Create a bank of reusable answers for frequently asked questions that you can quickly add to live chats or emails to save time and help customers faster.
Build a library of resources and collateral that you can easily share with contacts. Get insight into when and where they are most engaged.
Share a link with contacts that lets them see when you're free and book meetings with you, cutting out those tedious 'what time works best for you' emails.
Use a bot to connect visitors to the right rep, route visitors to the most helpful content, and scale 1-to-1 communications.
Chat 1-to-1 with visitors as they browse your site, and give them the information they need about your business.
Allow live chat agents to switch their communication channel with customers from live chat or Facebook Messenger to email, while still keeping the conversation open and on the same thread.
Connect team-wide email addresses to your shared inbox. Turn incoming emails into tickets, or send them straight into your shared inbox. No more questions slipping through the cracks.
Keep track of deals and predict future revenue based on how likely they are to close.
Create responsive landing pages built to convert using our drag-and-drop editor.
Create responsive website pages with built-in assets and editors, or work with developers to create custom pages that still keep editing simple.
Send bulk emails that are tested and optimized for different devices. Create better emails with a drag-and-drop editor and personalization tokens.
Create static or dynamically updating contact lists based on various criteria using properties in your HubSpot database. Use them to power more personalized content in email, on the web, and more.
Automatically capture contact information, have two-way communications with your audience, create chatbots, book meetings with bots, and report on chat volume through Facebook Messenger.
Associate specific data points with contacts, companies, and deals.
Create and send quotes on beautifully branded templates, powered by data in your HubSpot CRM.
Work and sell from anywhere with the HubSpot mobile app. Highlights include business card scanning, caller ID, and more. Available for iOS and Android.
Automatically sync data two ways between HubSpot and dozens of popular third-party apps. Only available for select HubSpot-built integrations.
Sync your existing data to HubSpot right away, and pass updates between connected third-party apps as they occur.
Connect matching information from connected third-party apps to HubSpot using HubSpot's standard fields.
Track which contacts responded to each email sent through the HubSpot email tool. Use that data in reporting, lists, automation (for Professional and Enterprise paid editions only), and view it on the contact timeline.
Use email health data to keep track of your email sending reputation and determine if you’re on track, if you can improve, or if you need to take action.
Store, track, and manage marketing event data from the API or an event integration.
Send emails to individual contacts directly within the contact record, or directly within the associated company, deal, ticket, or custom object record.
Add new users, or deactivate or remove existing users from your HubSpot account.
Set and edit the level of access for each new or existing user. Control what tools they can use and whether they can view, edit, or communicate with different object records. Manage access to select CRM activities to establish operating boundaries. At any time, export and view all users and their permissions.
Create tasks, get notifications, see and share contacts — directly in Slack. No more switching between tools.
Easily create, edit, and publish pages across your website, landing pages, and blog using a visual drag-and-drop editor that requires no custom code to use.
Create content that looks good on multiple device types, and see it before it goes out.
Create search engine-optimized content for your blog based on best practices, and scale your content production.
Build custom templates and styles. Create custom JavaScript, HTML, HubL, and CSS assets right where the pages are published.
Use your own domain to gain search authority. Host landing pages, blogs, and website pages on HubSpot by connecting your domain via the domain manager.
Connect your HubSpot account to a subdomain and/or country code top-level domain of a single brand's URL to host landing pages, blog posts, and other content you create inside your account.
Get built-in Google AMP support for all blog content to help ensure a good mobile experience and SEO.
Pick a theme to easily change the look and feel of your entire site globally, out-of-the-box. Developers can design a theme folder of pre-built modules, styles, and layouts to keep your website consistent at all times.
Develop on HubSpot using the tools, technologies, and workflows you prefer. Use tools like GitHub or popular front-end frameworks to handle version control.
Update your site’s navigation in one central place to implement changes across your entire site.
In-language variants of a specific page will automatically be associated together, making your content easier to manage as you scale. See HubSpot’s supported languages.
Export an HTML file of all your pages and web assets.
Quickly bring over blog content from a different platform into HubSpot.
Export a CSV file of all your blog posts.
See how your content is performing with detailed filters like bounce rate, average time on page, and more.
Host your content and files on a fully managed and optimized infrastructure that scales with your business. Includes standard SSL certificate, content delivery network (CDN), web application firewall (WAF), and 24/7 security monitoring and threat detection.
Import the URL slug, title, and meta description for each of your external pages into HubSpot.
Allow your IT teams to manage the security of your HubSpot-hosted content, dictating how external visitors access your website for maximum protection.
Identify SEO issues across your website, and learn how to optimize your pages to get more organic traffic.
Create a centralized repository of your digital content, where site visitors, prospects, or existing customers can download files, access marketing content, or view external sites and portfolios.
Sitemaps help search engine web crawlers determine the structure of your site so they can crawl it more intelligently.
Host your website pages, landing pages, and blog posts on your root domain (e.g. https://hubspot.com). Redirect from your root domain to a subdomain (https://hubspot.com >> https://www.hubsp.com) and vice versa.
Integrate VOIP providers like AirCall with the communicator on the contact timeline. No extensions or plugins required.
Build a product library, reference products in content, tickets, and more, and report on the performance of different products. Use the data to see which products and services are selling best.
Start accepting payments alongside your HubSpot CRM by integrating your Stripe account as your payment processor. For each transaction, HubSpot will add a 0.75% platform fee on top of Stripe’s payment processing fee for the use of Commerce Hub tools to create a payment experience. Subject to additional terms.
Quickly turn quotes into cash with invoices sent directly from your HubSpot CRM. Stay on top of invoices with overdue invoice tracking and management.
Create simple yet powerful payment links that enable you to sell from anywhere — your website, forms, email, and more.
Collect, manage, and report on recurring payments directly alongside your HubSpot CRM.
Create an exceptional, mobile-optimized checkout experience for your customers featuring an order summary, customizable fields, and any additional terms included in the checkout description. All data captured is automatically added to your HubSpot CRM.
Create and manage cookie banners on your website to capture tracking consent from your website visitors.
Let users sign in to HubSpot using the Google or Microsoft social login, making it easy for them to log in while enhancing security and your control over who has access.
Allows customers to import CRM data into HubSpot.
Allows customers to export CRM data from HubSpot.
An AI-powered assistant available everywhere you go in HubSpot. With Breeze Copilot, you can get personalized insights and recommendations about leads, customers, and engagements; generate content; and get routine tasks done quickly in your HubSpot Smart CRM.
Identify your target markets using key company attributes like industry, company location, employee range, and more. See how many companies are in your target market(s) and total addressable market, and your percentage of market penetration. Edit, clone, save, or delete target markets to adapt with evolving business strategies.
Use 1,500+ company tags to narrow in on specific types of companies including, industries, business type, specific keywords, and more.
Choose which criteria are most important for signaling intent by selecting specific pages on your site, minimum required number of visits, recency of that visit activity, and more.
See an interactive list of high-fit companies showing intent and take immediate action. Filter by companies in your target market(s), website visit time frame, traffic source, specific pageviews, lifecycle stage, deal stage, and more.
Use the intelligence tab to quickly and conveniently understand the visit activity and data hygiene of any company in your HubSpot Smart CRM directly within the company record.
The intent funnel shows you a visual look of your total addressable market (TAM), who from that TAM is showing intent, and which of those companies are currently engaged with your company and are in your HubSpot Smart CRM. You can also see a list of top high-fit, high-intent companies with the ability to quick-add them to your Smart CRM. Plus, break down your TAM even further with a market penetration view.
HubSpot’s CRM software is an AI-powered system of record connecting all your HubSpot products. It's customizable for your unique business needs, leverages real-time insights to make smart recommendations, and serves as the underlying database that unifies your customer data across your teams. Smart CRM features are available with the purchase of the Starter, Professional, or Enterprise edition of any premium product — with select functionality in our free tools.
Smart CRM includes access to all the free tools listed in the “Free Tools” table above.
Get data on your marketing, sales, and customer service performance. Use the data to know how you're doing and where to improve.
Set up a shared inbox — for all incoming email and live chats — that your whole team can work from, easily managing 1-to-1 communications at scale.
Automatically capture contact information, have two-way communications with your audience, create chatbots, book meetings with bots, and report on chat volume through Facebook Messenger.
Associate specific data points with contacts, companies, and deals.
Create tasks, get notifications, see and share contacts — directly in Slack. No more switching between tools.
Track and manage multiple currencies in your HubSpot account.
Define fields that must be completed by your team when certain actions are taken. Get more consistent data, and more predictable outcomes.
Quickly configure user permissions, such as access to templates, playbooks, or call transcription.
Allows customers to import CRM data into HubSpot.
Use artificial intelligence to identify and merge duplicate records.
Match the layout of your CRM data to your team's needs by configuring existing elements of the CRM interface.
Organize your account by teams. You can rotate leads, sort through content, and easily report on each team's performance.
Build custom reports that leverage contact, company, and deal data from your contacts database alongside sales activity data, so you can answer key business questions in one place.
Create rules-based scoring criteria. Focus your outreach based on any HubSpot data point. Use your scores to segment lists, trigger automation, and more.
Create fields that roll up data from other fields. Calculate things like commissions and splits.
Create custom association labels for different pairs of standard CRM objects (i.e. contacts, companies, deals, and tickets) to specify the relationship between those objects.
As an admin, easily configure users and teams within your HubSpot account. Create email signatures, manage notifications, and choose defaults such as home screen, dashboard, language, and date and number format.
Keep your Salesforce and HubSpot data in sync and up-to-date. Take sales actions right from records inside Salesforce.
Map Salesforce custom objects to HubSpot custom objects, and sync data one way from Salesforce into HubSpot.
Store almost any type of data in HubSpot, including subscriptions, locations, shipments, events, and more. Run reports on the data associated with custom objects, and use custom object data for marketing automation, better segmentation, and more personalized content.
Organize users on multiple levels based on team, region, business unit, brand, or any other dimension, to suit the way your business works.
Let users sign in to HubSpot using single sign-on credentials, making it easy for them to log in while enhancing security and your control over who has access.
Disable the editing of specific properties for certain reps to keep your team efficient and your database clean.
Set up default notifications for all users in your account, or create notification profiles by role.
Test various changes and functionalities in a safe environment before they go live — without impacting your main account.
Allow HubSpot users with super admin permissions to temporarily sign in as a different user.
HubSpot’s marketing automation software is designed to help you generate leads and automate marketing to drive growth. It offers the tools you need to increase revenue through high-quality leads, save time and resources, and measure and optimize campaigns — all on one powerful, easy-to-use platform. Marketing Hub is available in three editions — Starter, Professional, and Enterprise — with select functionality in our free tools.
Pricing
For new customers after March 5, 2024, Marketing Hub is priced per seat at the Starter edition, and starts at a base price for the Professional and Enterprise editions. For existing customers, the pricing model for your subscription(s) won’t be affected at this time, and you’ll stay on your current pricing model unless and until we contact you. Pricing also varies based on the number and type of contacts in your database.
As a reminder, customers after Oct. 21, 2020 will automatically have access to Marketing Hub - Marketing Contacts pricing as part of their subscription. Pre-existing customers may still have access to legacy contacts pricing until they migrate to the new Marketing Hub - Marketing Contacts pricing.
Types of Contacts:
You can designate contacts as marketing contacts at any time, and your changes will take effect immediately. You can also designate contacts as non-marketing contacts at any time. However, those changes will take effect only at the start of the following month or your contract renewal date — whichever comes first — and your contact tier pricing cannot be downgraded until your contract renewal date. If you exceed your marketing contacts tier at any time, you will be billed immediately. The fee for marketing contacts is a blended rate based on the number of contacts purchased and the applicable rates.
Starts at $20/month per seat.
Additional Core Seats (Starter) available for $20/month per seat.
Starts at $890/month (3 Core Seats included).
Additional Core Seats (Professional) available for $50/month per seat.
Onboarding is required for a one-time fee of $3,000.
Starts at $3,600/month (5 Core Seats included).
Additional Core Seats (Enterprise) available for $75/month per seat.
Onboarding is required for a one-time fee of $7,000.
Marketing Hub includes access to all the free tools listed in the “Free Tools” table above.
Create standalone, pop-up, embedded, and collected forms to gather the contact details that your business needs.
Send automated emails after pop-up and embedded form submissions to start nurturing leads.
Segment and personalize your marketing with automated email nurturing.
Connect accounts from supported ad networks to your HubSpot account. Create audiences from your HubSpot contacts database, and see which ads are generating customers.
Show ads to users who have visited your website. Retarget ads on Facebook, Google, or LinkedIn.
Create simple workflows for ad campaign creation and management, such as adding contacts who have interacted with an ad campaign to a list, and sending them a follow-up email.
Set up a shared inbox — for all incoming email, live chats and more — that your whole team can work from, easily managing 1-to-1 communications at scale.
Connect team-wide email addresses to your shared inbox. Turn incoming emails into tickets, or send them straight into your shared inbox. No more questions slipping through the cracks.
Scale live chat using bots. They can qualify leads, collect and store contact data, book meetings, and send leads to the right salesperson.
Send bulk emails that are tested and optimized for different devices and inboxes. Create better emails with a drag-and-drop editor and personalization tokens.
Use email health data to keep track of your email sending reputation and determine if you’re on track, if you can improve, or if you need to take action.
Create static or dynamically updating contact lists based on various criteria using properties in your HubSpot database. Use them to power more personalized content in email, on the web, and more.
Create content that looks good on multiple device types, and see it before it goes out.
Get in-depth, customizable data on your marketing performance, so you know how you're doing and where to improve.
Automatically capture contact information, have two-way communications with your audience, create chatbots, book meetings with bots, and report on chat volume through Facebook Messenger.
Associate specific data points with contacts, companies, and deals.
Track and manage multiple currencies in your HubSpot account.
Work from anywhere with the HubSpot mobile app. Highlights include business card scanning, caller ID, and more. Available for iOS and Android.
Have 1-to-1 live chats with visitors as they browse your site, and give the information they need to turn them into qualified leads.
Get access to our global HubSpot customer support team so you can get the answers you need quickly.
Accept digital payments alongside your CRM with HubSpot’s built-in payment processing tool. For ACH payments, a 0.8% processing fee is applied, capped at $10 USD per transaction. For card transactions, a 2.9% processing fee is applied. Customers who use HubSpot payments for payment processing pay a 0.5% platform fee for using Commerce Hub tools to create a payment experience.
Currently only available for customers located in the U.S. with a U.S. bank account and subject to underwriting approval. Also subject to additional terms.
Identify SEO issues across your website pages, and learn how to optimize your pages to get more organic traffic.
Connect your HubSpot account to a subdomain and/or country code top-level domain of a single brand's URL to send email and host other content you create inside your account.
See how your content is performing with detailed filters like bounce rate, average time on page, and more.
Define fields that must be completed by your team when certain actions are taken. Get more consistent data and more predictable outcomes.
Quickly configure user permissions, such as access to marketing and website tools.
Create embedded and pop-up calls-to-action (CTAs) that match the look and feel of your website and guide visitors toward conversion points. Use personalization to reach different target audiences with the right message, and track visitor actions across multiple web pages.
Build a product library, reference products within your content, and report on the performance of different products. Use the data to see which products and services are selling best.
Create and manage cookie banners on your website to capture tracking consent from your website visitors.
Let users sign in to HubSpot using the Google or Microsoft OIDC-based social login, making it easy for them to log in while enhancing security and your control over who has access.
Personalize your touchpoints by dynamically displaying CRM property values such as first name, last name, contact owner, and email address in emails, forms, SMS, and marketing automation content.
Automated insights for high and low-performing marketing messaging that help ensure optimal engagement.
Redirect traffic from a HubSpot-hosted page to any URL.
Track how your organic search performance is trending over time with a dashboard that reports on important metrics like impressions, clicks, clickthrough rate, and average position (ranking). Drill down into individual web pages to see the exact search queries they're ranking for.
Send and receive WhatsApp messages through the shared inbox, and send automated WhatsApp messages using workflows.
Create custom views in the shared inbox based on various ticket and conversation properties, helping your team members stay focused and get their work done more efficiently.
Use artificial intelligence to identify and merge duplicate records.
Collaborate on campaigns with your team using an integrated marketing calendar, tasks, and in-app commenting.
Identify logged-in website visitors when they send you a live chat message, making it easy for your team to send personalized live chat replies.
Compare performance metrics for up to 10 marketing emails, forms, campaigns, or social media posts side by side.
Leverage company-based automation with ABM tools such as company scoring, properties, templates, and out-of-the-box reports.
Create and manage an accounts-based growth strategy with an overview dashboard for all companies marked as target accounts.
Create scores on the company object based on company properties and associated objects.
Match the layout of your CRM data to your team's needs by configuring existing elements of the CRM interface.
Get organic search insights like average ranking position, related searches, total impressions, and clickthrough rate for pages on your website — right inside your HubSpot account.
Use intuitive visual workflows and bot builders to create robust, automated campaigns across email, social media, ads, your website, and chat. Leverage HubSpot integrations to create campaigns across many other channels.
Create personalized experiences with dynamic content across channels powered by CRM objects, programmable content, and more.
Dynamically generate email content at scale using data stored in HubDB and your HubSpot CRM.
Personalize your readers’ experiences by displaying different versions of your content based on CRM data, ad source, query parameters, and more.
Assign credit to marketing tactics and teams with built-in attribution modeling based on contacts created. Measure success across five different multi-touch attribution models.
Run A/B tests on emails to hone in on the best performing variations in copy and design.
Host and manage video files within HubSpot. Then embed them onto site pages, in social media, and in emails. Add CTAs and forms within the videos, and track their performance in the custom report builder.
Organize your users into teams, based on region, business unit, product line, or more. Assign marketing assets and database records to teams. And get regular team performance reports too.
Build custom reports that leverage contact, company, and deal data from your contacts database alongside marketing engagement data, so you can answer key business questions in one place.
Create rules-based scoring criteria. Focus your outreach based on any HubSpot data point. Use your scores to segment lists, trigger automation, and more.
Group specific pieces of content into a campaign and understand how each marketing email, paid ad, and more is helping you reach your goals.
Build custom equations to keep track of your expanding contact database.
Report on the success of your content based on what’s most meaningful to your business. Filter your analytics by domain, country, or any URL path on your site.
Use the social media tools to schedule and publish updates, monitor terms, and analyze performance. Works with Facebook, Instagram, LinkedIn, YouTube, and X accounts.
Keep your Salesforce and HubSpot data in sync and up-to-date.
Create custom association labels for different pairs of standard CRM objects (i.e. contacts, companies, deals, and tickets) to specify the relationship between those objects.
As an admin, easily configure users and teams within your HubSpot account. Create email signatures, manage notifications, and choose defaults such as home screen, dashboard, language, and date and number format.
Copy a property value across objects, eliminating the need for manual data entry or workflows to keep two properties in sync across objects.
Build fit and engagement scores based on individual and/or company-level behavior, campaign interactions and demographic data. Leverage reporting and predictive AI to improve score quality.
An AI-powered agent that analyzes social performance, company details, audience, industry, and marketing best practices to create multi-channel social media content for Facebook, Linkedin, X, and Instagram.
Map Salesforce custom objects to HubSpot custom objects, and sync data one way from Salesforce into HubSpot.
Store almost any type of data in HubSpot, including subscriptions, locations, shipments, events, and more. Run reports on the data associated with custom objects, and use custom object data for marketing automation, better segmentation, and more personalized content.
See how your YouTube videos are performing with detailed metrics right inside your HubSpot account.
Organize users on multiple levels based on team, region, business unit, brand, or any other dimension, to suit the way your business works.
Track actions unique to your business from your website, app, or other tools. Event data will be available in the custom report builder, customer journey analytics, lists, workflows, and on the activity timeline.
Let users sign in to HubSpot using SAML single sign-on credentials, making it easy for them to log in while enhancing security and your control over who has access.
Give teams different permissions for your emails, forms, CTAs, lists, or workflows, based on role, region, and more, so they can only see and edit content relevant to them.
Use a cap to set the maximum number of emails contacts should receive in a specific time frame to avoid over-emailing them.
Assign credit to marketing tactics and teams with built-in attribution modeling based on impact on revenue. Measure success across seven different multi-touch attribution models.
Disable the editing of specific properties for certain reps to keep your team efficient and your database clean.
Create, import, store, and manage custom data types in a relational data store using HubDB tables, similar to spreadsheets. Use HubDB data to dynamically populate content within the email tool, and use the HubDB API to build apps and sync data with other systems.
Set up default notifications for all users in your account, or create notification profiles by role.
Test various changes and functionalities in a safe environment before they go live — without impacting your main account.
Allow HubSpot users with super admin permissions to temporarily sign in as a different user.
Visualize the impact of each touchpoint a contact has with your business to determine what works best for attracting customers. Identify conversion rates and time between touchpoints by analyzing a variety of data.
Require or request approval before sending a marketing email.
Incorporate externally-hosted data into your HubSpot marketing emails. Automatically associate emails with existing HubSpot contact records, create new contact records for new email recipients, and trigger email sends from external events.
Capture important behaviors from your website or app, and track purchasing patterns and intent signals unique to your business — all without a developer. Use these events for behavioral segmentation and targeting, automation, and reporting.
Secure and store sensitive data like government ID, demographic data, and limited financial data inside your HubSpot account. Certain types of sensitive data (e.g., protected health information subject to HIPAA) are currently in beta, subject to HubSpot's beta terms. All sensitive data functionality is subject to HubSpot's sensitive data terms.
Get quick digests on user sentiment, trends, and performance from social post comments, with personalized next steps recommendations.
HubSpot's sales software includes a full suite of tools that aim to boost your productivity, shorten deal cycles, and make your sales process more human-friendly — without adding to your workload. Your whole sales team will have the tools they need to book more meetings and close more deals, with a whole lot less work. Sales Hub is available in three editions — Starter, Professional, and Enterprise — with select functionality in our free tools.
For new customers after March 5, 2024, Sales Hub is priced per seat for the Starter, Professional, and Enterprise editions — with no additional seat minimums. Full Sales Hub functionality for the Professional and Enterprise editions is only accessible with a Sales Professional Seat or a Sales Enterprise Seat. For existing customers, the pricing model for your subscription(s) won’t be affected at this time, and you’ll stay on your current pricing model unless and until we contact you.
Sales Hub includes access to all the free tools listed in the “Free Tools” table above.
Write one-to-one prospect emails, and schedule them for the right send and receipt time.
Track one-off emails to prospects. Receive real-time notifications when emails are opened or clicked.
Save and reuse your best performing emails, and share them with your team for a faster and more consistent way to communicate with prospects.
Build a library of sales documents that you can easily share with prospects. Get insight into when and where prospects are most engaged.
Leverage first-party phone numbers to receive inbound calls or make outbound calls.
Place outbound calls from your HubSpot account, and receive inbound calls in your browser or forward them to a personal device. Calls can be recorded and auto-logged in your HubSpot database. To receive calls, you must use a HubSpot-provided phone number.
Share a link with customers that lets them see when you're free and book meetings with you, cutting out those tedious 'what time works best for you' emails.
Create a bank of reusable answers for prospects' most frequently asked questions that you can quickly add to live chats or emails to save time and help prospects faster.
See detailed metrics on sales activity and performance. Use the data to know how you're doing and where to improve.
Set up a shared inbox — for all incoming email and live chats — that your whole team can work from, easily managing 1-to-1 communications at scale.
Chat 1-to-1 with visitors as they browse your site, and give them the information they need about your business.
Use a bot to connect visitors to the right rep, route visitors to the most helpful content, and scale 1-to-1 communications.
Connect team-wide email addresses to your shared inbox. Turn incoming emails into tickets, or send them straight into your shared inbox. No more questions slipping through the cracks.
Automatically assign incoming conversations to the right member of your team.
Get immediate access to our HubSpot support through email so you can get the answers you need quickly.
Keep track of deals and predict future revenue based on how likely they are to close.
Measure your team’s performance on a granular level using different types of time-based goals.
Automatically capture contact information, have two-way communications with your audience, create chatbots, book meetings with bots, and report on chat volume through Facebook Messenger.
Associate specific data points with contacts, companies, and deals.
Create and send quotes on beautifully branded templates, powered by data in your HubSpot CRM.
Track and manage multiple currencies in your HubSpot account.
Start accepting payments alongside your HubSpot CRM by integrating your Stripe account as your payment processor. For each transaction, HubSpot will add a 0.75% platform fee on top of Stripe’s payment processing fee for the use of Commerce Hub tools to create a payment experience. Subject to additional terms.
Automate your sales process and cut time-consuming operational tasks.
Work from anywhere with the HubSpot mobile app. Highlights include business card scanning, caller ID, and more. Available for iOS and Android.
Power through your tasks with automated to-do lists. Set tasks to repeat automatically.
Get access to our global HubSpot customer support team so you can get the answers you need quickly.
Create tasks, get notifications, see and share contacts — directly in Slack. No more switching between tools.
Send emails to individual contacts directly within the contact record, or directly within the associated company, deal, ticket, or custom object record.
Sync HubSpot tasks to a Google or Office calendar to get a full picture of your day.
Accept digital payments alongside your CRM with HubSpot’s built-in payment processing tool. For ACH payments, a 0.8% processing fee is applied, capped at $10 USD per transaction. For card transactions, a 2.9% processing fee is applied. Customers who use HubSpot payments for payment processing pay a 0.5% platform fee for using Commerce Hub tools to create a payment experience.
Currently only available for customers located in the U.S. with a U.S. bank account and subject to underwriting approval. Also subject to additional terms.
Create static or dynamically updating contact lists based on various criteria using properties in your HubSpot database.
Define fields that must be completed by your team when certain actions are taken. Get more consistent data, and more predictable outcomes.
Analyze the effectiveness of your sales content, including templates, documents, and sequences.
Quickly configure user permissions, such as access to templates, playbooks, or call transcription.
Build a product library, and report on the sales performance of different products. Use the data to see which products and services are selling best.
Get digital signatures for quotes. No more printing and sending hard copies. Learn more about e-signature limits.
Create rules that automatically apply color-coded tags to deals, appearing on the board view, table view, and record page.
Let users sign in to HubSpot using the Google or Microsoft social login, making it easy for them to log in while enhancing security and your control over who has access.
A centralized place to manage day-to-day sales activities that helps sales reps stay focused and turn more leads into deals.
Save your exemplary call recordings into playlists that help you upskill your reps at scale.
Allow reps to book meetings on behalf of other users, or use round-robin rotation.
Create custom views in the shared inbox based on various ticket and conversation properties, helping your team members stay focused and get their work done more efficiently.
Use artificial intelligence to identify and merge duplicate records.
Identify logged-in website visitors when they send you a message through live chat, making it easy for your team to send personalized replies.
A collection of fully customizable, out-of-the-box reports that you can edit and save to your dashboards. Sales analytics reports give you insight into the overall health of your sales pipeline so you can coach your team and improve outcomes over time."
Leverage company-based automation with ABM tools such as company scoring, properties, templates, and out-of-the-box reports.
Create and manage an accounts-based growth strategy with an overview dashboard for all companies marked as target accounts.
Score deals and companies based on custom criteria.
Review account-level deal progress metrics within the company record.
Automate outreach, follow-up, and time-consuming tasks. Create flows of timed personalized emails, A/B test different messaging, remind yourself of important follow-up tasks, and more.
Use the LinkedIn Sales Navigator integration to get LinkedIn insights and send Inmail messages directly via your HubSpot contact records. Use the supplemental LinkedIn CRM Sync to get access to automatic activity logging, data validation, two-way data sync, and ad revenue attribution reporting.
Build custom reports that leverage contact, company, and deal data from your contacts database alongside sales activity data, so you can answer key business questions in one place.
Match the layout of your CRM data to your team's needs by configuring existing elements of the CRM interface.
Organize your account by teams. You can rotate leads, sort through content, and easily report on each team's performance.
Get suggestions for the best send time for each prospect. Schedule your email to send automatically at that time.
Create rules-based scoring criteria. Focus your outreach based on any HubSpot data point. Use your scores to segment lists, trigger automation, and more.
Create and share personalized videos with prospects directly from your HubSpot account, and track their performance.
See how productive your reps are using the templates, sequences, and calling tools.
Create fields that roll up data from other fields. Calculate things like commissions and splits.
Trigger actions and pass data to other tools you use, or to your own custom outside applications.
Create detailed and customized forecasts based on data from your contacts database.
Keep your Salesforce and HubSpot data in sync and up-to-date. Take sales actions right from records inside Salesforce.
Create custom rules to automatically assign CRM records to your sales team.
Create custom association labels for different pairs of standard CRM objects (i.e. contacts, companies, deals, and tickets) to specify the relationship between those objects.
Build a library of resources and guides for your sales team to follow. Automatically surface recommended content to your team, right when they need it.
As an admin, easily configure users and teams within your HubSpot account. Create email signatures, manage notifications, and choose defaults such as home screen, dashboard, language, and date and number format.
Gain real-time insight into calls with automatic recording and transcription to help you coach your team and gain visibility into your customer conversations.
Adjust the volume and rate at which emails can be sent through HubSpot Smart CRM by users' personal, connected email accounts.
Copy a property value across objects, eliminating the need for manual data entry or workflows to keep two properties in sync across objects.
Build a qualified sales pipeline with an AI-powered prospecting agent that researches and delivers personalized outreach strategies.
Leverage AI to help your reps prepare for upcoming conversations and execute efficient follow-up after.
Effectively manage your deals and prioritize the most impactful next-best actions.
Take the right action at the right time with a list of recommended next-best actions.
Build fit and engagement scores based on individual and/or company-level behavior, campaign interactions and demographic data. Leverage reporting and predictive AI to improve score quality.
Leverage AI to gain deep insight into the contents of your teams’ calls.
Map Salesforce custom objects to HubSpot custom objects, and sync data one way from Salesforce into HubSpot.
Store almost any type of data in HubSpot, including subscriptions, locations, shipments, events, and more. View custom object records, set up workflows, and run reports on the data associated with custom objects. Also available on mobile.
Organize users on multiple levels based on team, region, business unit, brand, or any other dimension, to suit the way your business works.
Let users sign in to HubSpot using SAML single sign-on credentials, making it easy for them to log in while enhancing security and your control over who has access.
Disable the editing of specific properties for certain reps to keep your team efficient and your database clean.
Set up default notifications for all users in your account, or create notification profiles by role.
Test various changes and functionalities in a safe environment before they go live — without impacting your main account.
Allow HubSpot users with super admin permissions to temporarily sign in as a different user.
Give credit to more than one user for a deal. Allocate different percentages of the total deal amount to multiple users to keep track of all their impacted revenue and give credit toward quotas.
Visualize the impact of different touch points to determine what works best for progressing deals through your pipeline. Understand conversion rates, stage skipping, and how long deals are taking to go from one stage to the next.
Use forms to qualify leads and book meetings in real time.
Track actions unique to your business from your website, app, or other tools. Event data will be available in the custom report builder, customer journey analytics, lists, workflows, and on the activity timeline.
Secure and store sensitive data like government ID, demographic data, and limited financial data inside your HubSpot account. Certain types of sensitive data (e.g., protected health information subject to HIPAA) are currently in beta, subject to HubSpot's beta terms. All sensitive data functionality is subject to HubSpot's sensitive data terms.
Configure an approval process that ensures deals are reviewed and approved before they progress through stages.
HubSpot’s customer service software enables you to connect with customers and provide them with an exceptional customer service experience. Your customer service team will have tools to connect with customers and improve customer satisfaction. Service Hub is currently available in three editions — Starter, Professional, and Enterprise — with select functionality in our free tools.
For new customers after March 5, 2024, Service Hub is priced per seat for the Starter, Professional, and Enterprise editions — with no additional seat minimums. Full Service Hub functionality for the Professional and Enterprise editions is only accessible with a Service Professional Seat or a Service Enterprise Seat. For existing customers, the pricing model for your subscription(s) won’t be affected at this time, and you’ll stay on your current pricing model unless and until we contact you.
Service Hub includes access to all the free tools listed in the “Free Tools” table above.
Log customer issues as tickets. They can then be assigned to team members, organized and prioritized, and tracked in a central location.
Organize customer questions, including live chats and emails, in a shared inbox. Accessible to your entire team so you can manage 1-to-1 customer communications at scale.
Access your shared inbox in the HubSpot mobile app. Stay productive on the go with the tools you need to collaborate and provide support efficiently.
Connect team-wide email addresses to your shared inbox. Turn incoming emails into tickets, or send them straight into your shared inbox. No more questions slipping through the cracks.
Chat directly with customers through a live chat widget on your website, giving them the help they need, when they need it.
Improve the efficiency of live chat and scale your 1-to-1 communications. Use bots to create tickets and send visitors to the right service rep or knowledge base articles.
Automatically assign incoming conversations to the right member of your team.
See data on ticket volume and response times, knowledge base usage, customer feedback, and more. Use the data to know how you're doing and where to improve.
Write one-to-one customer emails, and schedule them for the right send and receipt time.
Track one-off emails to customers. Receive real-time notifications when emails are opened or clicked.
Save and reuse your most helpful emails. Share them with your team for faster and more consistent customer communication.
Create a bank of reusable answers for customers' most frequently asked questions that you can quickly add to live chats or emails to save time and help customers faster.
Build a library of resources and collateral that you can easily share with customers. Get insight into when and where they are most engaged.
Leverage first-party phone numbers to receive inbound calls or make outbound calls.
Place outbound calls from your HubSpot account, and receive inbound calls in your browser or forward them to a personal device. Calls can be recorded and auto-logged in your HubSpot database. To receive calls, you must use a HubSpot-provided phone number.
Share a link with customers that lets them see when you're free and book meetings with you, cutting out those tedious 'what time works best for you' emails.
Automatically capture contact information, have two-way communications with your audience, create chatbots, book meetings with bots, and report on chat volume through Facebook Messenger.
Associate specific data points with contacts, companies, and deals.
Split tickets into different pipelines, for example by region, brands, or teams. Manage each one uniquely to suit your business processes.
Track and manage multiple currencies in your HubSpot account.
Trigger customer emails when tickets are received and closed. Send internal notifications when a ticket status changes.
Work from anywhere with the HubSpot mobile app. Highlights include business card scanning, caller ID, and more. Available for iOS and Android.
Power through your tasks with these automated to-do lists.
Get access to our global HubSpot customer support team so you can get the answers you need quickly.
Create tasks, get notifications, see and share contacts — directly in Slack. No more switching between tools.
Send emails to individual contacts directly within the contact record, or directly within the associated company, deal, ticket, or custom object record.
Sync HubSpot tasks to a Google or Office calendar to get a full picture of your day.
Accept digital payments alongside your CRM with HubSpot’s built-in payment processing tool. For ACH payments, a 0.8% processing fee is applied, capped at $10 USD per transaction. For card transactions, a 2.9% processing fee is applied. Customers who use HubSpot payments for payment processing pay a 0.5% platform fee for using Commerce Hub tools to create a payment experience.
Currently only available for customers located in the U.S. with a U.S. bank account and subject to underwriting approval. Also subject to additional terms.
Create static or dynamically updating contact lists based on various criteria using properties in your HubSpot database.
Define fields that must be completed by your team when certain actions are taken. Get more consistent data and more predictable outcomes.
Quickly configure user permissions, such as access to customer feedback surveys, your knowledge base, or templates.
Build a product library, reference products within your tickets, and report on the performance of different products. Use the data to see which products and services are selling best.
Create rules that automatically apply color-coded tags to tickets, appearing on the board view, table view, and record page.
Let users sign in to HubSpot using the Google or Microsoft social login, making it easy for them to log in while enhancing security and your control over who has access.
Create dynamic routing rules that help your customers self-serve their issues with Breeze customer agent (Beta), or automatically connect them to the right agent the first time so you have more time to solve problems and delight customers.
Redirect traffic from a HubSpot-hosted knowledge base article to any URL.
Save your exemplary call recordings into playlists that help you upskill your reps at scale.
Allow reps to book meetings on behalf of other users, or use round-robin rotation.
Use artificial intelligence to identify and merge duplicate records.
Identify logged-in website visitors when they send you a message through live chat, making it easy for your team to send personalized replies.
Automate outreach, follow-up, and time-consuming tasks. Create flows of timed personalized emails, A/B test different messaging, remind yourself of important follow-up tasks, and more.
Match the layout of your CRM data to your team's needs by configuring existing elements of the CRM interface.
Build custom reports that leverage contact, company, and ticket data from your contacts database alongside customer service data, so you can answer key business questions in one place.
Provide support at scale with an AI-powered home base, where customer support reps can engage with customers and resolve tickets from every available channel. Create advanced views, and route incoming tickets and conversations based on attributes like owner or team.
Automate recurring work like repetitive emails, assigning ticket statuses, updating properties, and adding tasks, so you have more time to solve problems and delight customers.
Turn your most frequently asked support questions into a knowledge base of help articles so customers can help themselves. To reach a global audience, create language variations of articles in over 20 supported languages.
Organize your HubSpot account users into different groups that you can use to control access, filter reports, and more.
Host and manage video files within HubSpot. Then embed them in knowledge base articles and emails. Add CTAs and forms within the videos, and track their performance in the custom report builder.
Create help videos for customers with your laptop camera or screen-sharing tool. Add them to emails and tickets, or embed them in your HubSpot knowledge articles. All from inside your HubSpot account.
Create rules-based scoring criteria. Focus your outreach based on any HubSpot data point. Use your scores to segment lists, trigger automation, and more.
Gather customer feedback via CSAT (customer satisfaction), NPS (Net Promoter Score), and CES (customer effort score) surveys. Use this feedback to improve and grow your business.
Solicit the feedback you need for your unique product or service, and deepen your customer relationships.
Keep track of all your customer feedback in a single dashboard, and use it view, track, and improve customer experience over time.
Create fields that roll up data from other fields.
Measure your team’s performance on a granular level using different types of time-based goals.
Create detailed and customized forecasts for renewals and upgrades based on data from your contacts database.
See when more than one agent is working on the same ticket to reduce visitor confusion and increase agent efficiency.
Keep your Salesforce and HubSpot data in sync and up-to-date. Take sales actions right from records inside Salesforce.
Give authorized customers access to your company’s restricted knowledge base content using their primary login. Pairs with most third-party SSO solutions. Manage access by assigning users to specific access groups.
Give your customers more control over their customer service experience with a secure place to view, open, and reply to their support tickets, and access your knowledge base. Manage access by assigning users to specific access groups.
Send customer satisfaction (CSAT) surveys to customers through live chat or chatbots to collect instant feedback on your chat engagements.
Create service-level agreements (SLAs) for metrics like "time to close" and "time to first reply" so your team can easily prioritize incoming requests and meet customers’ expectations
Create custom views in the shared inbox and help desk workspace based on various ticket and conversation properties, helping your team stay focused and get their work done more efficiently.
A collection of fully customizable, out-of-the-box reports you can edit and save to your reporting dashboards — giving you insight into your customers and support processes so you can improve outcomes over time.
Create custom association labels for different pairs of standard CRM objects (i.e. contacts, companies, deals, and tickets) to specify the relationship between those objects.
Build a library of resources and guides for your customer service team to follow. Automatically surface recommended content to your team, right when they need it.
Send and receive WhatsApp messages through the shared inbox, and send automated WhatsApp messages using workflows.
As an admin, easily configure users and teams within your HubSpot account. Create email signatures, manage notifications, and choose defaults such as home screen, dashboard, language, and date and number format.
Gain real-time insight into calls with automatic recording and transcription to help you coach your team and gain visibility into your customer conversations.
Copy a property value across objects, eliminating the need for manual data entry or workflows to keep two properties in sync across objects.
Resolve customer issues in real time with an always-on AI-powered customer agent that you can train in minutes using the content you already have.
Leverage AI to gain deep insight into the contents of your teams’ calls.
Let users sign in to HubSpot using SAML single sign-on credentials, making it easy for them to log in while enhancing security and your control over who has access.
Map Salesforce custom objects to HubSpot custom objects, and sync data one way from Salesforce into HubSpot.
Store almost any type of data in HubSpot, including subscriptions, locations, shipments, events, and more. View custom object records, set up workflows, and run reports on the data associated with custom objects. Also available on mobile.
Build detailed reports to manage and track recurring revenue and renewals.
Organize users on multiple levels based on team, region, business unit, brand, or any other dimension, to suit the way your business works.
Disable the editing of specific properties for certain reps to keep your team efficient and your database clean.
Set up default notifications for all users in your account, or create notification profiles by role.
Test various changes and functionalities in a safe environment before they go live — without impacting your main account.
Allow HubSpot users with super admin permissions to temporarily sign in as a different user.
As an admin, set capacity limits for all your live chat agents so no chats are automatically assigned to agents when they're over their capacity limit.
Track actions unique to your business from your website, app, or other tools. Event data will be available in the custom report builder, customer journey analytics, lists, workflows, and on the activity timeline.
Secure and store sensitive data like government ID, demographic data, and limited financial data inside your HubSpot account. Certain types of sensitive data (e.g., protected health information subject to HIPAA) are currently in beta, subject to HubSpot's beta terms. All sensitive data functionality is subject to HubSpot's sensitive data terms.
HubSpot’s AI-powered content marketing software helps you create and manage content to fuel the entire customer journey — all in one place. It offers the tools you and your developers need to create personalized content journeys that drive engagement, and manage content assets at scale. Content Hub is available in three editions — Starter, Professional, and Enterprise — with select functionality in our free tools.
For new customers after March 5, 2024, Content Hub is priced per seat at the Starter edition and starts at a base price for Professional and Enterprise editions. For existing customers, the pricing model for your subscription(s) won’t be affected at this time, and you’ll stay on your current pricing model unless and until we contact you. If you purchase Content Hub, phone, email, and in-app support is included at no additional cost for your users with a paid seat (or for legacy customers, your paid users).
Content Hub includes access to all the free tools listed in the “Free Tools” table above.
Create standalone, pop-up, embedded, and collected forms to gather the contact details that your business needs.
Send automated emails after pop-up and embedded form submissions to start nurturing and converting leads.
Get access to our global HubSpot customer support team so you can get the answers you need quickly.
Host your pages and files on a fully managed and optimized infrastructure that scales with your business. Includes standard SSL certificate, content delivery network (CDN), web application firewall (WAF), and 24/7 security monitoring and threat detection.
Use AI to help with content creation, such as automatically writing meta descriptions, improving web copy, and more.
Create AI-generated images tailored to your content.
Create static or dynamically updating contact lists based on various criteria using properties in your HubSpot database. Use them to power more personalized content in email, on the web, and more.
Create search engine-optimized content for your blog based on best practices, and scale your content production with integrated AI features.
Quickly configure user permissions, such as access to your blog, website, or landing pages.
Create embedded and pop-up calls-to-action (CTAs) that match the look and feel of your website and guide visitors toward conversion points. Use personalization to reach different target audiences with the right message, and track visitor actions across multiple web pages.
Build a product library, reference products within your content, and report on the performance of different products. Use the data to see which products and services are selling best.
Create and manage cookie banners on your website to capture tracking consent from your website visitors.
Let users sign in to HubSpot using the Google or Microsoft social login, making it easy for them to log in while enhancing security and your control over who has access.
Create responsive landing pages built to convert using our drag-and-drop editor.
Create responsive website pages with built-in assets and editors, or work with developers to create custom pages that still keep editing simple.
Track and manage multiple currencies in your HubSpot account.
Create a centralized repository of your digital content where site visitors, prospects, or existing customers can download files, access marketing content, or view external sites and portfolios.
Connect your HubSpot account to a subdomain and/or country code top-level domain of a single brand's URL to host landing pages, blog posts, and other content you create inside your account.
Connect accounts from supported ad networks to your HubSpot account. Create audiences from your HubSpot contacts database, and see which ads are generating customers.
Multi-language variants of a website page or blog post will automatically be associated together, making your content easier to manage as you scale. See HubSpot’s supported languages.
Chat 1-to-1 with visitors as they browse your site, and give them the information they need about your business.
Scale live chat using bots. They can qualify leads, collect and store contact data, book meetings, and send leads to the right salesperson.
Set up a shared inbox — for all incoming email, live chats and more — that your whole team can work from, easily managing 1-to-1 communications at scale.
Automatically capture contact information, have two-way communications with your audience, create chatbots, book meetings with bots, and report on chat volume through Facebook Messenger.
Get data on your website, marketing, sales, and customer service performance. Gain insight into business performance and opportunities for improvement.
Redirect traffic from a HubSpot-hosted page or blog post to any URL.
See how your content is performing with detailed filters like bounce rate, average time on page, and more.
Explore the HubSpot App Marketplace and connect your HubSpot account to hundreds of popular business apps through third party- and HubSpot-built integrations.
Extend the look and functionality of your web content by installing any of the many free and premium themes or modules from HubSpot’s template marketplace.
Accept digital payments alongside your CRM with HubSpot’s built-in payment processing tool. For ACH payments, a 0.8% processing fee is applied, capped at $10 USD per transaction. For card transactions, a 2.9% processing fee is applied. Customers who use HubSpot payments for payment processing pay a 0.5% platform fee for using Commerce Hub tools to create a payment experience.
Currently only available for customers located in the U.S. with a U.S. bank account and subject to underwriting approval. Also subject to additional terms.
Personalize your website for individual visitors by dynamically displaying CRM property values such as first name, last name, contact owner, and email address in website content.
Define fields that must be completed by your team when certain actions are taken. Get more consistent data and more predictable outcomes.
Find topics to write about, identify SEO issues across your website, and learn how to optimize your pages to get more organic traffic.
Build out a brand new site without touching your existing web presence. Content staging allows you to build safely in a separate staging area, test changes, and seamlessly take the new design live.
Get organic search insights like average ranking position, related searches, total impressions, and clickthrough rate for pages on your website — right inside your HubSpot account.
Host and manage video files within HubSpot. Then embed them onto site pages and in emails. Add CTAs and forms within the videos, and track their performance in the custom report builder.
Password-protect website pages and landing pages, giving you the ability to control who can see the content on a specific page.
Identify logged-in website visitors when they send you a message through live chat, making it easy for your team to send personalized replies.
Run A/B tests on landing pages and website pages to hone in on the best performing variations in copy and design.
Automate your A/B tests using artificial intelligence and machine learning to save time and improve conversion rates on your website.
Build custom reports that leverage contact, company, and deal data from your contacts database alongside website and marketing engagement data, so you can answer key business questions in one place.
Understand your website’s impact on lead generation. See which sources, campaigns, referrers, content types, or titles are driving leads, right in your contacts database. Measure success across five different multi-touch attribution models.
Track how your organic search performance is trending over time with a dashboard that reports on important metrics like impressions, clicks, clickthrough rate, and average position (ranking). Drill down into individual web pages to see the exact search queries they're ranking for.
Create custom views in the shared inbox based on various ticket and conversation properties, helping your team members stay focused and get their work done more efficiently.
Expand the impact of your best content by easily repurposing it across marketing channels. For example, turn blog posts into social posts and ads to generate leads, or turn podcasts into blog posts and email campaigns.
Create and manage modules and sections in HubSpot and easily embed them anywhere, including non-HubSpot hosted websites and in HubSpot’s WordPress plugin. Content embeds unlock your ability to personalize using smart content and personalization tokens, leverage CRM and HubDB data, and automatically publish updates anywhere a content embed is used.
Define your brand voice using past writing samples, then use AI to create new content that uses your unique brand voice. Currently supports the blog, email, social media, SMS tools, podcasts, and case studies.
Automatically translate your website page, landing page, or blog post content from one language to another. See HubSpot's supported languages.
Create audio versions of your blog posts to support your audiences’ content preferences.
Create and manage your podcast episodes in HubSpot. Distribute your podcast through an RSS feed compatible with all major audio directories, and gain access to valuable performance insights to help you grow your audience.
Generate higher quality leads by gating exclusive content for prospects and site visitors behind a login.
Personalize your visitors’ experiences by displaying different versions of your content based on CRM data, ad source, query parameters, and more.
Dynamically generate SEO-friendly pages and manage content at scale using data stored in HubDB and your HubSpot CRM.
Create, import, store, and manage custom data types in a relational data store using HubDB tables, similar to spreadsheets. Use HubDB data to dynamically create and populate content within different content types such as website pages, landing pages, and the blog tool. Includes the HubDB API for building apps, fetching table data for use externally, and syncing data with other systems.
Match the layout of your CRM data to your team's needs by configuring existing elements of the CRM interface.
Create rules-based scoring criteria. Focus your outreach based on any HubSpot data point. Use your scores to segment lists, trigger automation, and more.
Create fields that roll up and calculate data from other fields.
Use artificial intelligence to identify and merge duplicate records.
Organize your users into teams, based on region, business unit, product line, or more. Assign marketing assets and database records to teams. And get regular team performance reports too.
Report on the success of your content based on what’s most meaningful to your business. Filter your analytics by domain, country, or any URL path on your site.
Work from anywhere with the HubSpot mobile app. Highlights include business card scanning, caller ID, and more. Available for iOS and Android.
Manage your website content in a hierarchical system of folders so you can quickly see how your website is structured.
Keep your Salesforce and HubSpot data in sync and up-to-date.
Create custom association labels for different pairs of standard CRM objects (i.e. contacts, companies, deals, and tickets) to specify the relationship between those objects.
As an admin, easily configure users and teams within your HubSpot account. Create email signatures, manage notifications, and choose defaults such as home screen, dashboard, language, and date and number format.
Restrict access to specific HubSpot-hosted web pages, landing pages, and blog content by requiring visitors to log in with a username and password. Manage access by assigning members to specific access groups.
Copy a property value across objects, eliminating the need for manual data entry or workflows to keep two properties in sync across objects.
Build and manage case studies that serve as proof points for prospects by showcasing your business's past success with customers.
Generates high-quality content such as blogs, landing pages, podcasts, and case studies by using your brand voice with CRM data.
Map Salesforce custom objects to HubSpot custom objects, and sync data one way from Salesforce into HubSpot.
Store almost any type of data in HubSpot, including subscriptions, locations, shipments, events, and more. View custom object records, set up workflows, and run reports on the data associated with custom objects. Also available on mobile.
Build, host, partition, and report on multiple websites within the same HubSpot account. Includes your core domain plus nine additional root domains (with more available for purchase as add-ons).
Scan website pages, landing pages, blog listing pages, modules, and templates for common performance errors that result in slow-loading pages.
Give teams different permissions for your site pages, landing pages, blog content, forms, and CTAs based on role, region, and more, so they can only see and edit content relevant to them. Partitioning for emails, lists, and workflows is not included.
Build out content on the HubSpot platform while serving that content to visitors on a non-HubSpot-hosted domain or subdirectory.
Track down changes to HubSpot content including pages, modules, blogs, images, CTAs, and others.
Let users sign in to HubSpot using SAML single sign-on credentials, making it easy for them to log in while enhancing security and your control over who has access.
Organize users on multiple levels based on team, region, business unit, brand, or any other dimension, to suit the way your business works.
Host custom serverless function code within HubSpot to power custom-coded web apps and widgets like a calculator, an event system, a learning management system (LMS), etc.
Disable the editing of specific properties for certain reps to keep your team efficient and your database clean.
Set up default notifications for all users in your account, or create notification profiles by role.
Filter your web traffic analytics by each domain you are hosting within HubSpot.
Test various changes and functionalities in a safe environment before they go live — without impacting your main account.
Allow HubSpot users with super admin permissions to temporarily sign in as a different user.
Require or request approval before publishing a web page, blog post, or landing page.
Track actions unique to your business from your website, app, or other tools. Event data will be available in the custom report builder, customer journey analytics, lists, workflows, and on the activity timeline.
Secure and store sensitive data like government ID, demographic data, and limited financial data inside your HubSpot account. Certain types of sensitive data (e.g., protected health information subject to HIPAA) are currently in beta, subject to HubSpot's beta terms. All sensitive data functionality is subject to HubSpot's sensitive data terms.
Additional Limits in Content Hub
Content Hub is more than capable of providing a fast experience while serving millions of page views. We reserve the right to throttle bandwidth or apply other bandwidth optimization methods if we reasonably believe your HubSpot-hosted content consumes excessive bandwidth or otherwise abuses or degrades our infrastructure and/or systems.
HubSpot's operations software includes a full suite of tools that enables you to connect your apps, sync and clean customer data, and automate every process for an efficient business and a friction-free customer experience. Operations Hub is available in three editions — Starter, Professional, and Enterprise — with select functionality in our free tools.
For new customers after March 5, 2024, Operations Hub is priced per seat at the Starter edition and starts at a base price for Professional and Enterprise editions. For existing customers, the pricing model for your subscription(s) won’t be affected at this time, and you’ll stay on your current pricing model unless and until we contact you.
Operations Hub includes access to all the free tools listed in the “Free Tools” table above.
Create your own custom field mappings to ensure the right data passes between apps.
Associate specific data points with contacts, companies, and deals.
Get in-depth data on your business performance, so you know how you're doing and where to improve.
Create static or dynamically updating contact lists based on various criteria using properties in your HubSpot database. Use them to power efficient business processes and detailed reporting.
Track and manage multiple currencies in your HubSpot account.
Get access to our global HubSpot customer support team so you can get the answers you need quickly.
Accept digital payments alongside your CRM with HubSpot’s built-in payment processing tool. For ACH payments, a 0.8% processing fee is applied, capped at $10 USD per transaction. For card transactions, a 2.9% processing fee is applied. Customers who use HubSpot payments for payment processing pay a 0.5% platform fee for using Commerce Hub tools to create a payment experience.
Currently only available for customers located in the U.S. with a U.S. bank account and subject to underwriting approval. Also subject to additional terms.
Define fields that must be completed by your team when certain actions are taken. Get more consistent data and more predictable outcomes.
Quickly configure user permissions, such as access to signatures, notifications, or CRM views.
Build a product library that standardizes the products referenced in your CRM. Use the data to report on the performance of different products and services.
Let users sign in to HubSpot using the Google or Microsoft social login, making it easy for them to log in while enhancing security and your control over who has access.
Implement JavaScript and Python in workflow and bot actions to optimize internal processes and improve your customer experience.
Use webhook actions to send or retrieve information between HubSpot and other external tools.
Easily format property data within workflows, and use custom formulas for more advanced data formatting, combinations, and calculations.
Use artificial intelligence to identify and merge duplicate contact and company records in bulk.
Organize your account by teams. You can segment leads, sort through content, and easily report on each team's performance.
Match the layout of your CRM data to your team's needs by configuring existing elements of the CRM interface.
Build custom reports that leverage all the data in your contacts database, so you can answer key business questions in one place.
Create fields that roll up data from other fields. Calculate things like commissions and splits.
Create rules-based scoring criteria. Use your scores to segment lists, trigger automation, run reports, and more.
Score deals and companies based on custom criteria.
Set up default notifications for all users in your account, or create notification profiles by role.
Trigger HubSpot workflows on recurring custom intervals to better support your automated processes.
Create custom association labels for different pairs of standard CRM objects (i.e. contacts, companies, deals, and tickets) to specify the relationship between those objects.
Proactively monitor your data health and fix issues before they flare up.
Monitor changes in property fill rate, data sources, duplicates, and more.
Leverage AI-powered formatting recommendations to keep your CRM data clean, consistent, and reliable.
As an admin, easily configure users and teams within your HubSpot account. Create email signatures, manage notifications, and choose defaults such as home screen, dashboard, language, and date and number format.
Copy a property value across objects, eliminating the need for manual data entry or workflows to keep two properties in sync across objects.
Use data received from external webhooks to trigger workflows.
Manage and transform your data for use across the HubSpot platform.
Test various changes and functionalities in a safe environment before they go live — without impacting your main account.
Prep, transform, and calculate data within reusable custom datasets.
Share data from HubSpot with your Snowflake account. Please note that data refresh rates may vary depending on where your data is hosted. Learn more here.
Map Salesforce custom objects to HubSpot custom objects, and sync data one way from Salesforce into HubSpot.
Store almost any type of data in HubSpot, including subscriptions, locations, shipments, events, and more. View custom object records, set up workflows, and run reports on the data associated with custom objects. Also available on mobile.
Organize users on multiple levels based on team, region, business unit, brand, or any other dimension, to suit the way your business works.
Let users sign in to HubSpot using SAML single sign-on credentials, making it easy for them to log in while enhancing security and your control over who has access.
Disable the editing of specific properties for certain reps to keep your team efficient and your database clean.
Allow HubSpot users with super admin permissions to temporarily sign in as a different user.
Track actions unique to your business from your website, app, or other tools. Event data will be available in the custom report builder, customer journey analytics, lists, workflows, and on the activity timeline.
Secure and store sensitive data like government ID, demographic data, and limited financial data inside your HubSpot account. Certain types of sensitive data (e.g., protected health information subject to HIPAA) are currently in beta, subject to HubSpot's beta terms. All sensitive data functionality is subject to HubSpot's sensitive data terms.
Quickly turn quotes into cash with invoices sent directly from your HubSpot CRM. Stay on top of invoices with overdue invoice tracking and management.
Seamlessly sync invoice and payment information to and from your QBO account.
Create simple yet powerful payment links that enable you to sell from anywhere — your website, forms, email, and more.
Create quotes and capture signatures on beautifully branded templates, powered by data in your CRM.
Collect, manage, and report on recurring payments directly alongside your HubSpot CRM.
Create an exceptional, mobile-optimized checkout experience for your customers featuring an order summary, customizable fields, and any additional terms included in the checkout description. All data captured is automatically added to your HubSpot CRM.
Build a product library and report on the sales performance of different products. Use the data to see which products and services are selling best.
Start accepting payments alongside your HubSpot CRM by integrating your Stripe account as your payment processor. For each transaction, HubSpot will add a 0.75% platform fee on top of Stripe’s payment processing fee for the use of Commerce Hub tools to create a payment experience. Subject to additional terms.
Monitor the health of your revenue with a simple, out-of-the-box dashboard that includes reports on revenue over time, customers over time, revenue split by payment type, and revenue by sales rep.
Get digital signatures for quotes. No more printing and sending hard copies.
Accept digital payments alongside your CRM with HubSpot’s built-in payment processing tool. For ACH payments, a 0.8% processing fee is applied, capped at $10 USD per transaction. For card transactions, a 2.9% processing fee is applied. Customers who use HubSpot payments for payment processing pay a 0.5% platform fee for using Commerce Hub tools to create a payment experience.
Currently only available for customers located in the U.S. with a U.S. bank account and subject to underwriting approval. Also subject to additional terms.
Automate time-consuming manual tasks like collections, customer implementation, renewal management, and more.
Combine commerce and CRM data in powerful customizable reports to gain a deeper understanding of your revenue performance.
Enrich your Smart CRM with Breeze Intelligence. Enhanced with advanced LLMs, the Breeze Intelligence commercial dataset consists of over 200 million buyer and company profiles. Improve form conversion rates, identify buyer intent from companies visiting your website, and keep your database fresh with regular updates.
Breeze Intelligence Pricing
Breeze Intelligence uses a credit-based payment system. Breeze Intelligence credits are consumed when using the following capabilities:
Breeze Intelligence credits can be purchased as packs sold in increments of 100, 1,000, or 10,000 credits per month. Users can purchase one or more credit pack per month within the same credit tier (e.g., two credit packs at the 100 credit tier provides a total of 200 credits per month). Unused credits don’t roll over into the following month.
If you exceed the number of credits in your current tier, your account will automatically upgrade to the tier aligned with your increased usage for the remainder of your current term, and you will receive a prorated charge for the current billing period. Your credit tier will not decrease during your current term, even if your usage decreases. You can downgrade your credit tier at your next renewal by signing a new order form.
$30/month
$150/month
$700/month
One-time fee of $5,000
Breeze Intelligence includes access to all the free tools listed in the “Free Tools” table above.
Enrich contact records with key attributes like role, employer, location, social media links, and more.
Enrich company records with key attributes like annual revenue, industry, employee range, address, social media pages, and more.
Automatically enrich companies and contacts when you add them to your HubSpot Smart CRM with key attributes like location, role, seniority, employee range, and revenue.
Enrich entire lists or single records in your HubSpot Smart CRM with key attributes like location, roles, and social media links using simple controls to ensure you get the right data at the right time.
See an interactive list of high-fit companies showing intent and take immediate action. Filter by companies in your target market(s), website visit time frame, traffic source, specific page views, lifecycle stage, deal stage, and more.
Trigger workflows by adding companies identified in buyer intent to HubSpot lists.
Dynamically shorten your forms with the Breeze Intelligence enrichment database while still collecting the data you need to understand, score, and route your leads with speed and precision.
Use the intelligence tab to quickly and and conveniently understand the visit activity and data hygiene of any company in your HubSpot Smart CRM directly within the company record.
The intent funnel shows you a visual look of your total addressable market (TAM), who from that TAM is showing intent, and which of those companies are currently engaged with your company and are in your HubSpot Smart CRM. You can also see a list of top high-fit, high-intent companies with the ability to quick-add them to your Smart CRM. Plus, break down your TAM even further with a market penetration view.
Enable automatic enrichment of new records, continuous re-enrichment of existing records, or allow records to be manually enriched (or not).
Available as an add-on to Marketing Hub Professional and Enterprise
Available as an add-on to Marketing Hub Professional and Enterprise, or Content Hub Professional and Enterprise
Available as an add-on to Marketing Hub Professional and Enterprise
Available as an add-on to Marketing Hub Enterprise
Available as an add-on to Marketing Hub Enterprise for U.S. customers only
Available as an add-on to Marketing Hub Professional and Enterprise for U.S. customers only
Available as a limit increase to the Professional or Enterprise edition of Marketing Hub
Available as a limit increase to the Professional or Enterprise edition of Marketing Hub, Sales Hub, Service Hub, Content Hub, or Operations Hub
Available as a limit increase to any edition of Marketing Hub, Sales Hub, Service Hub, Content Hub, or Operations Hub
Available as a limit increase to the Professional or Enterprise edition of Marketing Hub, Sales Hub, Service Hub, Content Hub, or Operations Hub
Available as a limit increase to the Professional or Enterprise edition of Marketing Hub, Sales Hub, Service Hub, Content Hub, or Operations Hub
Available as a limit increase to the Professional or Enterprise edition of Marketing Hub, Sales Hub, Service Hub, Content Hub, or Operations Hub
Available as a limit increase to the Professional or Enterprise edition of Marketing Hub, Sales Hub, Service Hub, Content Hub, or Operations Hub
Available as a limit increase to the Enterprise edition of Marketing Hub, Sales Hub, Service Hub, Content Hub, or Operations Hub
Available as a limit increase to Sales Hub Professional or Enterprise
Available as a limit increase to the Enterprise edition of Sales Hub or Service Hub
Available as a limit increase to the Enterprise edition of Marketing Hub, Service Hub, or Content Hub
Available as a limit increase to the Enterprise edition of Marketing Hub, Sales Hub, Service Hub, Content Hub, or Operations Hub
Available as a limit increase to the Professional or Enterprise edition of Sales Hub or Service Hub
Available as a limit increase to the Professional or Enterprise edition of Sales Hub or Service Hub
Available as a limit increase to the Professional or Enterprise edition of Marketing Hub, Content Hub, or Service Hub
Available as a limit increase to the Professional or Enterprise edition of Marketing Hub or Service Hub
Available as a limit increase to Marketing Hub and Service Hub Professional and Enterprise for U.S. customers only.
Available as a limit increase to the Enterprise edition of Marketing Hub, Sales Hub, Service Hub, Content Hub, or Operations Hub
Available as a limit increase to the Professional and Enterprise editions of Marketing Hub, Sales Hub, Service Hub, Content Hub, or Operations Hub
Available as a limit increase to the Enterprise edition of Marketing Hub, Sales Hub, Service Hub, Content Hub, or Operations Hub
Available as a limit increase to the Enterprise edition of Marketing Hub, Sales Hub, Service Hub, Content Hub, or Operations Hub
The following limits apply to any of HubSpot's APIs. If you have questions about the APIs you can post them in the developer forum.
10 invocations per page load for the following functions:
A “seat” is the manner and level of access your users have to the subscription services. We offer different types of seats based on which subscription services you purchase.
Core Seats: A “Core Seat” for our paid subscription service provides a user with access to the features and tools in the subscription services they purchase, including Marketing Hub, Content Hub, Operations Hub, Sales Hub, and Service Hub subscriptions. Core Seats are available to Starter, Professional, and Enterprise customers; some Core Seats are included with the purchase of other Professional and Enterprise subscription services, as indicated in the pricing tables. Customers with Starter, Professional or Enterprise subscription services may purchase additional Core Seats at any time.
Sales Seats: A “Sales Seat” provides a user with access to Sales Hub and access to use features for Sales Hub Professional and Sales Hub Enterprise. Sales Seat functionality also includes Core Seat access to your purchased Marketing Hub, Content Hub, and Operations Hub subscription(s), including any other features purchased and included in your subscription services. Customers with Professional and Enterprise subscription services may purchase additional Sales Seats at any time. Starter customers can access Sales Hub with Core Seat (Starter), as detailed in the Core Seat (Starter) description above.
Service Seats: A “Service Seat” provides a user with access to Service Hub and access to use advanced features for Professional and Enterprise subscription editions. Service Seat functionality also includes Core Seat access to your purchased Marketing Hub, Content Hub, and Operations Hub subscription(s), including any other features purchased and included in your subscription services. Customers with Professional and Enterprise subscription services may purchase additional Service Seats at any time. Starter customers can access Service Hub with Core Seat (Starter), as detailed in the Core Seat (Starter) description above.
View-Only Seats: A “View-Only Seat” allows a user to view the subscription services without making any changes to their account. Users with View-Only Seats may view records, dashboards, and other customer data; this includes viewing and filtering reports, but not saving reports. Users with View-Only Seats do not have the ability to create, publish, edit, or delete information in their account. Therefore, View-Only Seats cannot be used by your admin or super admin users. View-Only Seats are exclusively available to Starter, Professional, and Enterprise customers at no additional cost and are unlimited.
Mixed-Tier Customers: If you have a mix of Starter, Professional, and/or Enterprise subscription services, all Core Seats will have the highest level of access and features across your purchased subscription services and will be priced based on the highest level of your subscription services. For example, if a customer has Marking Hub Enterprise and Content Hub Professional, all Core Seats will have access to Enterprise-level features for Marketing Hub, Professional-level features for Content Hub, and the highest level of access to all other purchased subscription services features; all Core Seats will be priced at the Enterprise price point.
Partner Seats: If you work with a HubSpot Solutions Partner, you may add “Partner Seats” at no additional cost to you. You agree to grant or confirm a Partner Seat exclusively for HubSpot Solutions Partners you’re actively working with and who need this access to perform services in your subscription services; HubSpot will confirm, deny, or remove Partner Seats in our sole, reasonable discretion. You will notify us promptly of any unauthorized use of Partner Seats by following the instructions at https://help.hubspot.com. You can learn more about our Solutions Partners in the HubSpot Solutions Directory at https://ecosystem.hubspot.com/marketplace/solutions. Partner Seats are available to both HubSpot Solutions Providers and HubSpot Solution Partners.
For information on how to manage users in seats or decrease the number of any seat type added to your HubSpot account, please review the “HubSpot Seats” section of the Product Specific Terms, as well as the HubSpot user permissions knowledge base article.
We will honor the higher limit and the tools run off of the same underlying database. That means if you subscribe to Marketing Hub and HubSpot's free tools, you could have up to 15 million objects, and contacts count as an ‘object’ in the HubSpot contacts database. If you purchase CRM Contact Record Limit Increase, you can increase your contacts database up to a maximum of 50 million contact object records. Remember that if you use HubSpot's free tools with Marketing Hub, the contacts you add to your contacts database end up in both places and could affect your contact tier pricing.
Yes, if you subscribe to Marketing Hub. While there’s no charge for contacts you add to the free contacts database, if you subscribe to Marketing Hub - Marketing Contacts, you will be charged for marketing contacts as part of your fee for that product, even if they are added to the free contacts database. You will not be charged for non-marketing contacts. If you subscribe to legacy Marketing Hub, please visit this page for details.
You can find more information about our APIs and the limits that apply to them through our API Documentation, including our API Usage Guidelines.
No. Your email send limit is based on the number of contacts you purchase. For Marketing Hub - Marketing Contacts Starter, your email send limit is 5 times per contact per calendar month; for Marketing Hub - Marketing Contacts Professional, your email send limit is 10 times your contact tier per calendar month; and for Marketing Hub - Marketing Contacts Enterprise, your email send limit is 20 times your contact tier per calendar month. Email send limits for legacy Marketing Hub customers are described on this page. If you need to send even more than that, you can purchase the Dedicated IP Add-On for unlimited email sends.
No. Limits are not additive across Hubs. So, in cases where a HubSpot account has more than one paid Hub with shared features, the upper limits listed in the tables above still apply. This means in the example of the calling feature in Sales Hub Professional and Service Hub Professional, the limit would be an aggregate of 3,000 minutes of calling per account per month. (Exceptions to this, which are additive, are: i) primary subdomains provided per content type, as we describe in the ‘Technical Limits’ above, and ii) audiences and ad spend if purchasing units of the Ads Add-On.)
WhatsApp defines four types of conversations (collectively “WhatsApp Conversations”). There are three business-initiated conversation categories (all of which require customer opt-in) and one user-initiated category:
Each of these types of WhatsApp Conversations count toward your consumption. Once you reach your consumption limit, Marketing and Service Hub Professional and Enterprise customers can purchase an add-on; Starter customers may elect to upgrade to a higher edition.
According to Twilio, which provides the underlying functionality for HubSpot’s SMS tool, when you send an SMS message containing more than 160 characters, the message is split into smaller messages for transmission. Large messages are split into 153-character "segments" and sent individually, then re-assembled by the recipient’s device. The effective character limit per segment is 153 rather than 160, because a data header must be included with each segment to ensure correct re-assembly.
For example, a 161-character message will be sent as two messages: one with 153 characters and a second with eight characters.
If you include non-GSM-7 characters, such as emojis, those messages will be sent using the UCS-2 encoding. Messages containing one or more UCS-2 characters can only contain up to 70 characters in a single, non-segmented message. UCS-2 messages of more than 70 characters will be split into 67-character segments.
You can view the number of message segments you have consumed in your SMS settings at any time.
Onboarding Foundations: For Partners provides users with a paid seat access to a library of live workshops that can assist with the implementation of your HubSpot subscription. Workshops are only available for live viewing and not available on demand. Users with a paid seat may access workshops during the delivery period, subject to eligibility requirements. We may adjust the date and/or time by notifying you prior to the start of a workshop. Your purchase of Onboarding Foundations: For Partners is non-cancelable and all fees paid are non-refundable, regardless of your attendance or participation in the workshops. Licenses are non-transferrable once workshop attendance has occurred.
Delivery Period: 90 days from purchase
Last Modified: June 1, 2023
Marketing Hub Professional Onboarding consists of access to a customer onboarding specialist or equivalent HubSpot expert(s) to assist with the setup and/or implementation of your Marketing Hub Professional subscription. Marketing Hub Professional Onboarding is delivered remotely; support will consist of phone and/or Zoom conversations, email-based support, and any other activities related to the setup and/or implementation of your subscription.
Delivery Period: 90 days from purchase
Last Modified: May 7, 2024
Sales Hub Professional Onboarding consists of access to a customer onboarding specialist or equivalent HubSpot expert(s) to assist with the setup and/or implementation of your Sales Hub Professional subscription. Sales Hub Professional Onboarding is delivered remotely; support will consist of phone and/or Zoom conversations, email-based support, and any other activities related to the setup and/or implementation of your subscription.
Delivery Period: 60 days from purchase
Last Modified: May 7, 2024
Sales Hub Enterprise Onboarding consists of access to a customer onboarding specialist or equivalent HubSpot expert(s) to assist with the setup and/or implementation of your Sales Hub Enterprise subscription. Sales Hub Enterprise Onboarding is delivered remotely; support will consist of phone and/or Zoom conversations, email-based support, and any other activities related to the setup and/or implementation of your subscription.
Delivery Period: 90 days from purchase
Last Modified: May 7, 2024
Service Hub Professional Onboarding consists of access to a customer onboarding specialist or equivalent HubSpot expert(s) to assist with the setup and/or implementation of your Service Hub Professional subscription. Service Hub Professional Onboarding is delivered remotely; support will consist of phone and/or Zoom conversations, email-based support, and any other activities related to the setup and/or implementation of your subscription.
Delivery Period: 60 days from purchase
Last Modified: May 7, 2024
Service Hub Enterprise Onboarding consists of access to a customer onboarding specialist or equivalent HubSpot expert(s) to assist with the setup and/or implementation of your Service Hub Enterprise subscription. Service Hub Enterprise Onboarding is delivered remotely; support will consist of phone and/or Zoom conversations, email-based support, and any other activities related to the setup and/or implementation of your subscription.
Delivery Period: 90 days from purchase
Last Modified: May 7, 2024
Website Onboarding consists of access to a customer onboarding specialist or equivalent HubSpot expert(s) to assist with the setup and/or implementation of your website. The onboarding support will consist of phone conversations, email-based support, and any other activities related to setup and/or implementation. Website Onboarding is delivered remotely. If we determine you would benefit from additional onboarding assistance, we may provide it to you within your Delivery Period in our sole discretion.
Delivery Period: 90 days from purchase
Last Modified: April 3, 2024
Professional Customer Platform Onboarding consists of access to a customer onboarding specialist or equivalent HubSpot expert(s) to assist with the setup and/or implementation of your Professional Customer Platform subscription. The onboarding support will consist of phone conversations, email-based support, and any other activities related to the setup and/or implementation of your subscription. Customer Platform Onboarding is delivered remotely. If we determine you would benefit from additional onboarding assistance, we may provide it to you within your Delivery Period in our sole discretion.
Delivery Period: 120 days from purchase
Last Modified: April 3, 2024
Enterprise Customer Platform Onboarding consists of access to a customer onboarding specialist or equivalent HubSpot expert(s) to assist with the setup and/or implementation of your Enterprise Customer Platform subscription. The onboarding support will consist of phone conversations, email-based support, and any other activities related to the setup and/or implementation of your subscription. Customer Platform Onboarding is delivered remotely. If we determine you would benefit from additional onboarding assistance, we may provide it to you within your Delivery Period in our sole discretion.
Delivery Period: 120 days from purchase
Last Modified: April 3, 2024
Premier Customer Platform Onboarding consists of access to a customer onboarding specialist or equivalent HubSpot expert(s) to assist with the setup and/or implementation of your Professional or Enterprise Customer Platform subscription. The onboarding support will consist of phone conversations, email-based support, and any other activities related to the setup and/or implementation of your subscription. Customer Platform Onboarding is delivered remotely. If we determine you would benefit from additional onboarding assistance, we may provide it to you within your Delivery Period in our sole discretion.
Delivery Period: 150 days from purchase
Last Modified: April 3, 2024
Service Extension consists of access to a customer onboarding specialist or equivalent HubSpot expert(s) to assist with the setup and/or implementation of your HubSpot subscription(s). The purchase of this service is reserved for customers who are reaching or have recently reached the end of their initial onboarding service delivery period and still require additional assistance. Service Extension is delivered remotely; support will consist of phone and/or Zoom conversations, email-based support, and any other activities related to the setup and/or implementation of your subscription(s).
Delivery Period: 30 days from purchase
Last Modified: May 7, 2024
Business Unit Extension consists of access to a customer onboarding specialist or equivalent HubSpot expert(s) to assist with the setup and/or implementation of the HubSpot platform. Business Unit Extension is reserved for customers who purchase HubSpot's Business Units Add-On and would like to receive specialist guidance through their setup and configuration of business units not otherwise included in the scope of their selected onboarding service. Business Unit Extension is delivered remotely; support will consist of phone and/or Zoom conversations, email-based support, and any other activities related to the setup and/or implementation of one additional Business Unit.
Delivery Period: 150 days from purchase
Last Modified: May 7, 2024
Advanced Onboarding consists of access to a customer onboarding specialist or equivalent HubSpot expert(s) to provide (i) assistance with the setup and/or implementation of your Professional or Enterprise subscription, (ii) business strategy and technical consulting on business processes, custom integrations, and roadmap planning, (iii) consulting for migration/importing of data from your CRM, and (iv) technical and business strategy consulting for using HubSpot with your existing technology stack in alignment with your business needs. Advanced Onboarding is delivered remotely; support will consist of phone and/or Zoom conversations, email-based support, and any other activities related to the setup and/or implementation of your HubSpot subscription(s).
Delivery Period: 120 days from purchase
Last Modified: May 7, 2024
(Formerly, Marketing Hub Advanced Onboarding)
Premier Onboarding consists of access to a customer onboarding specialist or equivalent HubSpot expert(s) to provide (i) assistance with the setup and/or implementation of your Professional or Enterprise subscription, (ii) business strategy and technical consulting on business processes, custom integrations, and roadmap planning, (iii) consulting for migration/importing of data from your CRM, and (iv) technical and business strategy consulting for using HubSpot with your existing technology stack in alignment with your business needs. Premier Onboarding is delivered remotely; support will consist of phone and/or Zoom conversations, email-based support, and any other activities related to the setup and/or implementation of your HubSpot subscription(s).
Delivery Period: 120 days from purchase
Last Modified: May 7, 2024
(Formerly, Agency Onboarding or Partner Inbound Success Training)
Partner Onboarding consists of assistance with: (i) the implementation of the subscription service and methodology, (ii) how to deliver and/or sell inbound services, and (iii) how to grow client services. You and we will agree to the topics and amount of assistance necessary during initial kickoff.
Partner Onboarding is for HubSpot partners only.
Delivery Period: 180 days from purchase
Last Modified: Nov. 1, 2019
Data Migration Consulting consists of (i) assistance evaluating existing data to determine which data to migrate to HubSpot, (ii) templates and consulting of mapping fields between HubSpot and legacy systems, (iii) one session to help with mapping a process into HubSpot, and (iv) help troubleshooting import errors. Data Migration Consulting is delivered remotely by a Customer Onboarding Specialist or equivalent HubSpot expert(s). If we determine you would benefit from additional onboarding assistance, we may provide it to you within your Delivery Period in our sole discretion.
Delivery Period: 60 days from purchase
Last Modified: Feb. 17, 2020
End-User Onboarding consists of access to a customer onboarding specialist or equivalent HubSpot expert(s) to assist with (i) creating a custom plan for your end user HubSpot tool onboarding, (ii) facilitating up to two (2) group session(s) with your team to review your organization’s HubSpot processes, and (iii) delivering up to one (1) planning session prior to team training session(s). End-User Onboarding is delivered remotely; support will consist of phone and/or Zoom conversations and email-based support. This service is limited to twenty (20) or fewer software seats. If this number is exceeded, customers should purchase additional End-User Onboarding services or one of our professional services packages.
Delivery Period: 60 days from purchase
Last Modified: May 7, 2024
Users who purchase HubSpot Academy: Guided Onboarding will have access to live, cohort-based educational content, experiences, private HubSpot Community support, and in-app onboarding that focuses on helping customers get value from HubSpot quickly. During the delivery period, users can access all applicable benefits, resources, and offerings with the option to renew to maintain access. HubSpot reserves the right to adjust the delivery date or time of any of these offerings by giving you notice at any time prior to the start of the delivery period. Your purchase of HubSpot Academy: Guided Onboarding is non-cancelable and all fees paid are non-refundable.
Delivery Period: 1 year from purchase
Last Modified: Sept. 18, 2024
(Formerly, HubSpot Training: Marketing Fundamentals)
HubSpot Training: Marketing Hub Fundamentals consists of a three (3) day training course delivered on the date and at the location specified in the applicable order. You will receive assistance during this training course with the implementation of your HubSpot subscription and the inbound methodology.
We may adjust the date, time, or location by giving you notice at any time prior to the start of the training. Unless we reschedule the date or location of the training course purchased, you are only eligible to attend the training course held on the date and at the location specified in the applicable order. You may not reschedule your participation in the training course purchased. Your purchase of HubSpot Training: Marketing Fundamentals is non-cancelable and all fees paid are non-refundable, regardless of your actual attendance or participation.
Delivery Period: From the date of purchase through the last day of the training purchased in the applicable order.
Last Modified: Nov. 1, 2019
HubSpot Training: Solutions Partner Essentials will consist of a two (2) day training course delivered by the HubSpot customer training team or by a HubSpot customer training accredited trainer on the date and at the location specified in the applicable order. During this training course, we will provide you with assistance with the fundamental skills needed to be a Solutions Partner Program account manager working with HubSpot clients.
We may adjust the date, time, or location by giving you notice at any time prior to the start of the training. Unless we reschedule the date or location of the training course purchased, you are only eligible to attend the training course held on the date and at the location specified in the applicable order. You may not reschedule your participation in the training course purchased. Your purchase of HubSpot Training: Solutions Partner Essentials is non-cancelable and all fees paid are non-refundable, regardless of your actual attendance or participation.
Delivery Period: From the date of purchase through the last day of the training purchased in the applicable order.Private Training will consist of up to 8 hours of live training delivered by the HubSpot customer training team via webinar. During this training course, we will provide you with training and activities aligned to the learning objectives selected and confirmed during the scoping process. Private training is delivered virtually and attendees are limited to the number of seats purchased.
Delivery Period: 120 days from the date of purchase
Last Modified: June 1, 2023
Private Training: Additional Hours will consist of up to 2 hours of live training delivered by the HubSpot customer training team via webinar. During this training course, we will provide you with training and activities aligned to the learning objectives selected and confirmed during the scoping process.
Delivery Period: 120 days from the date of purchase
Last Modified: June 1, 2023
Private Training: Onsite will consist of up to 8 hours of instruction delivered by the HubSpot customer training team on the date and at the location specified in the applicable order. The 8 hours are delivered in a full-day training. Travel and expenses for the trainer for 2 nights are included in the fee. Private training is delivered onsite and attendees are limited to the number of seats purchased. During this training course, we will provide you with training and activities aligned to the learning objectives selected and confirmed during the scoping process.
Onsite services subject to regional availability; each request is assessed for approval on a case-by-case basis at HubSpot's discretion. We may adjust the date, time, or location by giving you notice at any time prior to the start of the training. Unless we reschedule the date or location of the training course purchased, you are only eligible to attend the training course held on the date and at the location specified in the applicable order. You may not reschedule your training date, time or location once it has been agreed upon in the applicable order and travel has been booked by HubSpot. Your purchase of Private Training: Onsite is non-cancelable and all fees paid are non-refundable, regardless of your actual attendance or participation.
Delivery Period: 120 days from the date of purchase
Last Modified: Aug. 1, 2024
Partner Private Training will consist of up to 8 hours of live training delivered by the HubSpot customer training team via webinar. During this training course, we will provide you with training and activities aligned to the learning objectives selected and confirmed during the scoping process. Private training is delivered virtually, and attendees are limited to the number of seats purchased.
Delivery Period: 120 days from the date of purchase
Last Modified: Aug. 1, 2024
Partner Private Training: Additional Hours will consist of up to 2 hours of live training delivered by the HubSpot customer training team via webinar. During this training course, we will provide you with training and activities aligned to the learning objectives selected and confirmed during the scoping process.
Delivery Period: 120 days from the date of purchase
Last Modified: Aug. 1, 2024
Partner Private Training: Onsite will consist of up to 8 hours of instruction delivered by the HubSpot customer training team on the date and at the location specified in the applicable order. The 8 hours are delivered in a full-day training. Travel and expenses for the trainer for 2 nights are included in the fee. Private training is delivered onsite, and attendees are limited to the number of seats purchased. During this training course, we will provide you with training and activities aligned to the learning objectives selected and confirmed during the scoping process.
Onsite services subject to regional availability; each request is assessed for approval on a case-by-case basis at HubSpot's discretion. We may adjust the date, time, or location by giving you notice at any time prior to the start of the training. Unless we reschedule the date or location of the training course purchased, you are only eligible to attend the training course held on the date and at the location specified in the applicable order. You may not reschedule your training date, time, or location once it has been agreed upon in the applicable order and travel has been booked by HubSpot. Your purchase of Partner Private Training: Onsite is non-cancelable, and all fees paid are non-refundable, regardless of your actual attendance or participation.
Delivery Period: 120 days from the date of purchase
Last Modified: Aug. 1, 2024
Website Migration: Setup includes (i) a consultation on marketplace, standard theme, or replatforming theme selection, (ii) a consultation on the design format of the migration, and (iii) the setup of that theme with branding and basic design based on the design format.
Setup will be charged as a one time fee and will require an approval of existing website content.
To receive this service, you must execute an order that includes this service and have an active subscription to Content Hub Professional or Enterprise. This service is only available in English.
The delivery period will run concurrently with Website Migration: Content Pages.
Delivery Period: 90 days from purchase
Last Modified: April 3, 2024
Website Migration: Content Pages includes migration of selected website pages from your existing website platform into HubSpot’s software as further described below.
Migration of pages will be charged at our then-current list price. While we aim to have migrated website pages consistent with the design format identified in Website Migration: Setup, migrated website pages may deviate in style or format. Limitations apply to the types of website pages we can migrate, and we do not guarantee that we can migrate every website page requested.
To receive this service, you must execute an order that includes this service and have an active subscription to Content Hub Professional or Enterprise. This service is only available in English.
For the initial purchase of this service, customers will be required to also purchase the Website Migration: Setup service, and the delivery periods for both Website Migration services (Setup and Content Pages) shall run concurrently. After the initial purchase, customers can purchase Website Migration: Content Pages independently from Website Migration: Setup to add additional pages for migration by executing an order.
Delivery Period: 90 days from purchase
Last Modified: April 3, 2024
HubSpot CRM Data Migration consists of a one-time service to migrate your data from a supported source platform into its target destination within HubSpot. Scope of the service includes:
Supported source CRM platforms:
Supported objects included are:
Parameters:
Bronze CRM Data Migration consists of a one-time service to migrate your data from a supported source CRM platform into its target destination within HubSpot. Scope of the service includes:
Supported source CRM platforms:
Supported objects included are:
Parameters:
Silver CRM Data Migration consists of a one-time service to migrate your data from a supported source CRM platform into its target destination within HubSpot. Scope of the service includes:
Supported source CRM platforms:
Supported objects included are:
Parameters:
Specific parameters if the migrating CRM is Salesforce:
Gold CRM Data Migration consists of a one-time service to migrate your data from a supported source platform into its target destination within HubSpot. Scope of the service includes:
Supported source CRM platforms:
Supported objects included are:
Parameters:
Specific parameters if the migrating CRM is Salesforce:
Inbound Consulting: 1 Day includes a one (1) day strategy session of your choosing delivered onsite and is limited to ten (10) or fewer attendees. If this number is exceeded, additional fees will apply.
Delivery Period: 90 days from purchase
Last Modified: June 1, 2023
Inbound Consulting: Monthly consists of up to one (1) hour of consulting with an inbound consultant or equivalent HubSpot expert(s) per month. Sessions will be delivered remotely. Unused time will expire at the end of each month and will not carry over.
Delivery Period: The shorter of the period for which Inbound Consulting: Monthly is purchased, or one (1) year
Last Modified: March 1, 2023
Inbound Consulting: Ongoing consists of up to five (5) hours of remote access per month to an inbound consultant or equivalent HubSpot expert(s) for strategic support and project guidance related to your HubSpot subscription. Five (5) hours of total support may include phone conversations, email-based support, prep work, and any other activities related to the service. Unused hours expire at the end of each month and will not carry over.
Inbound Consulting: Ongoing also includes a strategy review or equivalent deliverable agreed upon by the customer and consultant in writing, delivered up to 4 times over the annual subscription period but no more frequently than every 3 months.
Delivery Period: The shorter of the period for which Inbound Consulting: Ongoing is purchased, or one (1) year
Last Modified: March 1, 2023
Inbound Consulting: Advanced consists of a guided service delivered by an inbound [or equivalent HubSpot expert(s) as designated by us]. During this service, we will assist you in developing outcomes related to your use of your HubSpot subscription and provide guidance on how you can achieve those outcomes. This service consists of up to ten (10) hours of total support, which may include phone conversations, email-based support, prep work, and any other activities related to the service.
Expiration Period: 75 days from purchase
Last Modified: April 4, 2022
Inbound Consulting: Premium consists of a guided service delivered by an inbound [or equivalent HubSpot expert(s) as designated by us]. During this service, we will assist you in developing outcomes related to your use of your HubSpot subscription and provide guidance on how you can achieve those outcomes. This service consists of up to twelve (12) hours of total support, which may include phone conversations, email-based support, prep work, and any other activities related to the service.
Expiration Period: 90 days from purchase
Last Modified: April 4, 2022
Premium Consulting consists of up to ten (10) hours of remote access per month. This consists of:
Ten (10) hours of total support includes phone conversations, email-based support, prep work, and any other activities related to the service. Unused hours expire at the end of each month and will not carry over.
Premium consulting also includes a combined strategy review, or equivalent deliverable agreed upon by the customer and consultant in writing, delivered up to 4 times over the annual subscription period, but no more frequently than once every 3 months.
Delivery Period: The shorter of: the period for which Premium Consulting is purchased, or one (1) year
Last Modified: March 1, 2023
HubSpot Implementation Consulting consists of access to a HubSpot consultant to assist you and/or, if applicable, a HubSpot Solutions Partner contracted by you, in developing outcomes related to the use of your HubSpot subscription, and providing guidance on how to achieve those outcomes during your implementation, which may include phone conversations, email-based support, prep work, and any other activities related to the service. This service consists of up to eighty (80) service hours, which will be distributed across the duration of the delivery period. For the avoidance of doubt, where HubSpot is assisting a HubSpot Solutions Partner contracted by you, HubSpot will have no oversight or responsibility of the overall delivery of the service and/or deliverables and is simply acting in a consultative role to assist the partner.
Delivery Period: 180 days from purchase
Last Modified: April 3, 2024
Technical Consulting: Standard consists of a guided service delivered by a technical consultant [or equivalent HubSpot expert(s) as designated by us]. During this service, we will assist you in developing outcomes related to your use of your HubSpot subscription and provide guidance on how you can achieve those outcomes. This service consists of up to eight (8) hours of total support, which may include phone conversations, email-based support, prep work, and any other activities related to the service.
Expiration Period: 60 days from purchase
Last Modified: May 1, 2023
Technical Consulting: 1 Day includes a one (1) day training and/or technical session delivered onsite and is limited to ten (10) or fewer attendees. If this number is exceeded, additional fees will apply. Travel expenses are not included.
Delivery Period: 90 days from purchase
Last Modified: Jan. 30, 2018
Technical Consulting: Advanced consists of a guided service delivered by a technical consultant [or equivalent HubSpot expert(s) as designated by us]. During this service, we will assist you in developing outcomes related to your use of your HubSpot subscription and provide guidance on how you can achieve those outcomes.This service consists of up to twelve (12) hours of total support, which may include phone conversations, email-based support, prep work, and any other activities related to the service.
Expiration Period: 90 days from purchase
Last Modified: May 1, 2023
Technical Consulting: Premium consists of a guided service delivered by a technical consultant [or equivalent HubSpot expert(s) as designated by us]. During this service, we will assist you in developing outcomes related to your use of your HubSpot subscription and provide guidance on how you can achieve those outcomes. This service consists of up to sixteen (16) hours of total support, which may include phone conversations, email-based support, prep work, and any other activities related to the service.
Expiration Period: 120 days from purchase
Last Modified: May 1, 2023
Technical Consulting: Operations Hub Programmable Automation consists of a guided outcome-based service delivered by a technical consultant [or equivalent HubSpot expert(s) as designated by us]. During this service, we will assist you in the launch of one HubSpot workflow-based process utilizing programmable automation features (coded actions and webhooks). This service will be delivered remotely to its recommended outcome or limited to six (6) hours of total support, which will consist of phone conversations, email-based support, and any other activities related to the service outcome.
Delivery Period: 90 days from purchase
Last Modified: June 1, 2021
Technical Consulting: Operations Hub Data Sync consists of a guided outcome-based service delivered by a technical consultant [or equivalent HubSpot expert(s) as designated by us]. During this service, we will assist you to get Operations Hub data sync enabled for one connected system syncing with your HubSpot database. This service will be delivered remotely to its recommended outcome or limited to six (6) hours of total support, which will consist of phone conversations, email-based support, and any other activities related to the service outcome.
Delivery Period: 90 days from purchase
Last Modified: June 1, 2021
Technical Consulting: For Solutions Partners is a service which is exclusively available and catered to HubSpot partners and consists of up to five (5) hours of remote access per month to a technical consultant or equivalent HubSpot expert(s) for general technical support and project guidance related to partners’ HubSpot use. Five (5) hours of total support per month may include phone conversations, email-based support, prep work, and any other activities related to the service. Unused hours expire at the end of each month and will not carry over.
Delivery Period: The shorter of the period for which Technical Consulting: For Partners is purchased, or one (1) year
Last Modified: June 1, 2023
Migration Consulting: 4 Hour consists of up to four (4) hours of consultative or technical discussions or offline work delivered remotely.
Expiration Period: 90 days from purchase
Last Modified: March 3, 2020
Partner Technical Accelerator consists of a guided service delivered by a technical consultant [or equivalent HubSpot expert(s) as designated by us]. During this service, we will assist you by providing 16 hours of in-depth training consisting of both live sessions and self-paced training. When the training concludes, we will support the partner with up to an additional 4 hours of consulting. This service consists in total of up to 20 hours of total support, which may include phone conversations, email-based support, prep work, and any other activities related to the service.
Expiration Period: 120 days from the date of purchase
Last Modified: Aug. 1, 2024
We aim to be transparent about our product packaging and the limits that apply, so we hope you find this catalog useful. Please note that the fees we provide here are subject to applicable taxes and that all purchases are subject to the HubSpot Customer Terms of Service.
We periodically update this catalog by posting a revised copy at legal.hubspot.com/hubspot-product-and-services-catalog, so please check back here for current information. If you’re looking for definitions of the terms used here, see the ‘Other Technical Limits and Definitions’ above or our HubSpot Customer Terms of Service.
If you have any questions, please contact your HubSpot representative or contact our sales team at +1 888-482-7768.