Thank you for taking the time to share your thoughts on the providers and services in the HubSpot Directory. We have review guidelines in place to aim to ensure the most valuable, transparent Directory information as possible, in order to provide great matches between our providers and you!

These guidelines are part of our HubSpot Directory Terms of Use.  Please make sure you’ve also read and understood the entire HubSpot Directory Terms of Use for the terms that apply to your use of the HubSpot Directory.  The HubSpot Directory includes our Solutions Directory, App Marketplace, and Asset Marketplace.  These guidelines apply to both customers who leave reviews, and to solutions partners, app partners, and Content providers who are listed in our Directories and Marketplaces. Violation of any of these guidelines may result in removal of your review or removal of your product or service from the Solutions Directory, App Marketplace, or Asset Marketplace. 

HubSpot Review Guidelines

1. Be Relevant and Helpful

The HubSpot Directory is designed to provide a place for users to seek out solutions and receive help from providers that offer products or services. Please keep your reviews constructive and relevant to the product and service you actually used. You may only leave one review per app or solutions partner, unless a later review reflects a good faith change based on new circumstances.

2. Share the love.

Help make the HubSpot Directory a richer place by sharing your experience of working with a HubSpot solutions partner, downloading an asset or installing an app. You may have an experience similar to what other users are looking for, so delight them by adding your insight as a customer review. Please be considerate when writing your review, as personal insults, personal grievances and harassment have no place in the Directory reviews. Don't post content that is libelous, defamatory, harassing, threatening, or inflammatory. For example, don't use obscenities or profanity, and don't express hatred or intolerance for people on the basis of race, ethnicity, nationality, gender or gender identity, religion, sexual orientation, age, or disability, including by promoting organizations with such views.

3. Promotional and Commercial Guidance 

In order to preserve the trust and integrity of our reviews: 

  • You (or anyone acting on your behalf) may not review your own products or services. You may, however, respond to reviews as part of the review process. 
  • You may not leave reviews for your competitors' products or services.
  • You may not create, modify, or post a review compensation of any kind (including free or discounted products, refunds, or reimbursements) or on behalf of anyone else.
  • Offering compensation or requesting compensation (including free or discounted products) in exchange for creating, modifying, or posting a review must be disclosed in the review (either by the reviewer or the provider of the product or service). 
  • You may not post advertisements or solicitations, including URLs with referrer tags or affiliate codes in a review
  • You may not retaliate against customers who post reviews.

4. Be responsible.

Please practice common sense and use good judgment when posting a review and/or interacting with a HubSpot solutions partner, app partner or Marketplace provider. Do not write anything that would violate any contractual agreements (copyright, trade secret or otherwise) or nondisclosure agreements to which you are a party. You should also make sure to review Section 3 (Your Conduct and Content) and Section 6 (Reviews) of the HubSpot Directory Terms of Use before submitting a review. Abuse of the report functionality for competitive purposes shall be strictly prohibited.

5. Protect everyone’s privacy.

Don’t share personal information about yourself, your business or others that is not meant to be made publically available. Do not post personal information that you received in one-to-one communications and private messages without the other party’s consent

6. Keep different perspectives in mind.

You’ll find plenty of advice, insight and commentary here, but remember that you and your company’s situation may vary from that of another. Apply the same good judgment here that you would apply to information anywhere on the Internet.

By contributing a review you agree to follow these rules as well as the full HubSpot Directory Terms of Use.  Please remember, as mentioned in the HubSpot Directory Terms of Use, we reserve the right to edit, remove or decline to post any review, at any time, in our discretion.  We are not responsible for the content of the reviews, whether or not we reviewed or edited the content.

7. Flagging inappropriate content for review

If you recognize any violation of these guidelines or our Directory Terms of Use, please notify us at reviews@hubspot.com or use the report functionality available in the App Marketplace.  

Thank you for taking the time to share your experience with fellow Directory users to ensure the most valuable, transparent Directory experience as possible!