HubSpot Data Disclosure Policy
HubSpot responds to civil and government data requests in accordance with our Privacy Policy, Customer Terms of Service, Data Processing Agreement, and any other applicable policies.
Those who want data contained in HubSpot should first work with the owner of that data directly to access it. HubSpot notifies customers of requests for their data unless prohibited by law or if there is an exigent emergency that involves the danger of death or serious physical injury to a person that HubSpot may have information necessary to prevent.
HubSpot analyzes every legal request to determine whether it is valid and challenges legally questionable requests. HubSpot interprets legal requests narrowly in order to minimize disclosure of sensitive information.
HubSpot Transparency Report
Updated March 10, 2025
HubSpot shares data about requests for customer information so that customers know how their data may be shared.
“Subscriber Data” includes information about users, services paid, and payment methods. "Customer Data" means all information that you submit or collect via the Subscription Service.
As of March 1, 2025, HubSpot has not received a National Security Letter (NSL) or Foreign Intelligence Surveillance Act (FISA) order for access to personal data held by a customer.
US Government Requests for Customer Data (not FISA or NSL)
|
Year |
Number of Requests |
Customers targeted |
Produced Subscriber Data Only |
Produced Some Customer Data |
No Responsive Data to Produce |
Objected to Request and No Data Produced |
|
2022 |
0 |
0 |
0 |
0 |
0 |
0 |
|
2023 |
3 |
3 |
0 |
3 |
0 |
0 |
|
2024 |
2 |
2 |
0 |
2 |
0 |
0 |
International Government Requests for Customer Data
|
Year |
Number of Requests |
Customers targeted |
Produced Subscriber Data Only |
Produced Some Customer Data |
No Responsive Data to Produce |
Objected to Request and No Data Produced |
|
2022 |
1 |
1 |
0 |
0 |
0 |
1 |
|
2023 |
3 |
3 |
0 |
0 |
0 |
3 |
|
2024 |
0 |
0 |
0 |
0 |
0 |
0 |
US Civil Requests for Customer Data
|
Year |
Number of Requests |
Customers targeted |
Produced Subscriber Data Only |
Produced Some Customer Data |
No Responsive Data to Produce |
Objected to Request and No Data Produced |
|
2022 |
9 |
9 |
0 |
7 |
0 |
2 |
|
2023 |
9 |
9 |
0 |
6 |
0 |
3 |
|
2024 |
10 |
10 |
0 |
1 |
0 |
9 |
International Civil Requests for Customer Data
|
Year |
Number of Requests |
Customers targeted |
Produced Subscriber Data Only |
Produced Some Customer Data |
No Responsive Data to Produce |
Objected to Request and No Data Produced |
|
2022 |
1 |
1 |
0 |
0 |
0 |
1 |
|
2023 |
0 |
0 |
0 |
0 |
0 |
0 |
|
2024 |
0 |
0 |
0 |
0 |
0 |
0 |
2024 California Consumer Data
| Received | Complied with in whole | Complied with in part | Denied | Median days to respond | Mean days to respond | |
| Requests to delete personal information | 2,175 | 2,175 | 0 | 0 | 15 | 13 |
| Requests to know or access what personal information the data broker was collecting | 531 | 0 | 0 | 0 | 17 | 15 |
| Requests to know what personal information the data broker was selling or sharing and to whom | 0 | 0 | 0 | 0 | 0 | 0 |
| Requests to opt out of sale or sharing of personal information | 1987 | 1987 | 0 | 1 | 1 | |
| Requests to limit the data broker's use and disclosure of sensitive personal information | 175 | 175 | 0 | 0 | 13 | 12 |