HubSpot Product & Services Catalog

HubSpot offers a collection of free tools as part of its CRM platform. These tools include “lite” versions of select features in our paid products as well as our free CRM functionality, which serves as the underlying database that powers each HubSpot product. You’ll get incredible insight into every contact so you can build deeper relationships with your buyers at scale. HubSpot’s free tools are available as a single free edition, and they’re also included in every edition of our paid products.

Contact management

Build views and run automated actions to easily manage your contacts and data.

Contact website activity

Get insight into what a contact is doing on your website. See page views, form submissions, sales activity, and more, all in one place.

Companies

Store records for every company in your database. View all your company details and communications in a single place.

Deals

Store, track, manage, and report on the deals (sometimes referred to as “opportunities”) your sales team is working.

Tasks & activities

Store, track, manage, and report on the tasks and activities that make up your relationships with customers.

Company insights

See useful insights about companies in your database — so your sales team can spend more time selling and less time digging, and your operations team can spend less time on manual enrichment and third-party data consolidation.

Gmail and Outlook integration

Connect HubSpot to your Gmail or Outlook inbox to send email from your HubSpot account, set up a shared team email account, and access dozens of other useful, time-saving tools.

App Marketplace integrations

Explore the HubSpot App Marketplace and connect your HubSpot account to hundreds of popular business apps through third-party built integrations.

Custom support form fields

Add custom fields to your support forms to gather the right information for your team, and generate tickets.

Ticketing

Log customer issues as tickets. They can then be assigned to team members, organized and prioritized, and tracked in a central location.

Prospects

Use the prospects tool to see which companies are visiting your site, and see any available insights about them, too.

Forms

Create standalone, pop-up, embedded, and collected forms to gather the contact details that your business needs.

Form follow-up emails

Send automated emails after pop-up and embedded form submissions to start nurturing and converting leads.

Ad management

Connect accounts from supported ad networks to your HubSpot account. Create audiences from your HubSpot contacts database, and see which ads are generating customers.

Ad retargeting

Show ads to users who have visited your website. Retarget ads on Facebook, Google, or LinkedIn.

Shared inbox

Set up a shared inbox — for all incoming email and live chats — that your whole team can work from, easily managing 1-to-1 communications at scale.

Reporting dashboard

Get data on your marketing, sales, and customer service performance. Use the data to know how you're doing and where to improve.

Email tracking & notifications

Track one-off emails to contacts. Receive real-time notifications when emails are opened or clicked.

Email templates

Save and reuse your most helpful emails. Share them with your team for faster and more consistent communication.

Canned snippets

Create a bank of reusable answers for frequently asked questions that you can quickly add to live chats or emails to save time and help customers faster.

Documents

Build a library of resources and collateral that you can easily share with contacts. Get insight into when and where they are most engaged.

Calling

Call customers through VOIP from inside your HubSpot account. Calls can be recorded and auto-logged on the contact record for future reference.

Meeting scheduling

Share a link with contacts that lets them see when you're free and book meetings with you, cutting out those tedious 'what time works best for you' emails.

Conversational bots

Use a bot to connect visitors to the right rep, route visitors to the most helpful content, and scale 1-to-1 communications.

Live chat

Chat 1-to-1 with visitors as they browse your site, and give them the information they need about your business.

Team email

Connect team-wide email addresses to your shared inbox. Turn incoming emails into tickets, or send them straight into your shared inbox. No more questions slipping through the cracks.

Deal pipeline

Keep track of deals and predict future revenue based on how likely they are to close.

Landing pages

Create responsive landing pages built to convert using our drag-and-drop editor.

Email marketing

Send bulk emails that are tested and optimized for different devices. Create better emails with a drag and drop editor and personalization tokens.

List segmentation

Create static or dynamically updating contact lists based on various criteria using properties in your HubSpot database. Use them to power more personalized content in email, on the web, and more.

Messenger integration

Automatically capture contact information, have two-way communications with your audience, create chatbots, and report on chat volume through Facebook Messenger.

Custom properties

Associate specific data points with contacts, companies, and deals.

Quotes

Create and share professional-looking quotes in just a few clicks.

HubSpot mobile app

Work and sell from anywhere with the HubSpot mobile app. Highlights include business card scanning, caller ID, and more. Available for iOS and Android.

Data sync

Automatically sync data two ways between HubSpot and dozens of popular third-party apps. Only available for select HubSpot-built integrations.

Historical sync

Sync your existing data to HubSpot right away, and pass updates between connected third-party apps as they occur.

Default field mappings

Connect matching information from connected third-party apps to HubSpot using HubSpot's standard fields.

Email reply tracking

Track which contacts responded to each email sent through the HubSpot email tool. Use that data in reporting, lists, automation (for Professional and Enterprise paid editions only), and view it on the contact timeline.

Email health reporting

Use email health data to keep track of your email sending reputation and determine if you’re on track, if you can improve, or if you need to take action.

Marketing events object

Store, track, and manage marketing event data from the API or an event integration.

Additional Limits of Free Tools

100 contacts associated with each engagement
Additional limits not listed above may apply and be designated from within the product itself.

HubSpot’s marketing software has everything you need to run successful inbound marketing campaigns that make people interested in your business and happy to be your customer. It’s all your marketing tools — all in one place. Marketing Hub is available in three editions: Starter, Professional, and Enterprise.

Pricing

Marketing Hub pricing starts at a base price for each edition (Starter, Professional, or Enterprise) and varies based on the number and type of contacts in your database. New customers as of 10/21/20 will automatically have access to Marketing Hub - Marketing Contacts pricing as part of their subscription. Pre-existing customers may still have access to legacy contacts pricing until they migrate to the new Marketing Hub - Marketing Contacts pricing.

Types of Contacts:

Marketing Contacts: Marketing contacts can be sent marketing emails and be targeted with ads manually or with automation if it’s included in your subscription.
Non-Marketing Contacts: Non-marketing contacts cannot be sent marketing emails and cannot be targeted with ads.

You can designate contacts as marketing contacts at any time, and your changes will take effect immediately. You can also designate contacts as non-marketing contacts at any time. However, those changes will take effect only at the start of the following month or your contract renewal date — whichever comes first — and your contact tier pricing cannot be downgraded until your contract renewal date. If you exceed your marketing contacts tier at any time, you will be billed immediately. The fee for marketing contacts is a blended rate based on the number of contacts purchased and the applicable rates.

Starter

Starts at $50/month.

1,000 marketing contacts included, and all your non-marketing contacts are free, up to a limit of 15 million overall contacts (marketing contacts + non-marketing contacts).

Pricing per 1K marketing contacts (monthly):

1-1,000: Included in your $50/mo. subscription
1,001-3,000: $50
3,001-5,000: $45
5,001+: $40

Professional

Starts at $890/month.
Onboarding is required for a one-time fee of $3,000.

2,000 marketing contacts included, and all your non-marketing contacts are free, up to a limit of 15 million overall contacts (marketing contacts + non-marketing contacts).

Pricing per 5K marketing contacts (monthly):

0-2,000: Included in your annual subscription
2,001-22,000: $250
22,001 - 42,000: $225
42,001 - 62,000: $200
62,001 - 82,000: $175
82,001+: $150

Enterprise

Starts at $3,200/month.
Onboarding is required for a one-time fee of $6,000.

Billed annually. 10,000 marketing contacts included, and all your non-marketing contacts are free, up to a limit of 15 million overall contacts (marketing contacts + non-marketing contacts).

Pricing per 10K marketing contacts (monthly):

0 to 10,000: Included in your annual subscription
10,001-50,000: $100
50,001-100,000: $90
100,001-200,000: $80
200,001-500,000: $70
500,001+: $60

All Free Tools

Marketing Hub includes access to all the free tools listed in the “Free Tools” table above.

Forms

Create standalone, pop-up, embedded, and collected forms to gather the contact details that your business needs.

Form follow-up emails

Send automated emails after pop-up and embedded form submissions to start nurturing and converting leads.

Ad management

Connect accounts from supported ad networks to your HubSpot account. Create audiences from your HubSpot contacts database, and see which ads are generating customers.

Ad retargeting

Show ads to users who have visited your website. Retarget ads on Facebook, Google, or LinkedIn.

Shared inbox

Set up a shared inbox — for all incoming email, live chats and more — that your whole team can work from, easily managing 1-to-1 communications at scale.

Team email

Connect team-wide email addresses to your shared inbox. Turn incoming emails into tickets, or send them straight into your shared inbox. No more questions slipping through the cracks.

Conversational bots

Scale live chat using bots. They can qualify leads, collect and store contact data, book meetings, and send leads to the right salesperson.

Email marketing

Send bulk emails that are tested and optimized for different devices and inboxes. Create better emails with a drag-and-drop editor and personalization tokens.

Email health reporting

Use email health data to keep track of your email sending reputation and determine if you’re on track, if you can improve, or if you need to take action.

List segmentation

Create static or dynamically updating contact lists based on various criteria using properties in your HubSpot database. Use them to power more personalized content in email, on the web, and more.

Mobile optimization

Create content that looks good on multiple device types, and see it before it goes out.

Reporting dashboard

Get in-depth, customizable data on your marketing performance, so you know how you're doing and where to improve.

Messenger integration

Automatically capture contact information, have two-way communications with your audience, create chatbots, and report on chat volume through Facebook Messenger.

Landing pages

Create responsive landing pages built to convert using our drag-and-drop editor.

Custom properties

Associate specific data points with contacts, companies, and deals.

Multiple currencies

Track and manage multiple currencies in your HubSpot account.

HubSpot mobile app

Work from anywhere with the HubSpot mobile app. Highlights include business card scanning, caller ID, and more. Available for iOS and Android.

Live chat

Have 1-to-1 live chats with visitors as they browse your site, and give the information they need to turn them into qualified leads.

1:1 technical support

Get immediate access to our global HubSpot customer support team so you can get the answers you need quickly.

Collaboration tools

Collaborate on campaigns with your team using an integrated marketing calendar, tasks, and in-app commenting.

Logged-in visitor identification

Identify logged-in website visitors when they send you a live chat message, making it easy for your team to send personalized live chat replies.

Email comparison reporting

Compare performance metrics for up to 10 emails side by side.

ABM tools and automation

Leverage company-based automation with ABM tools such as company scoring, properties, templates, and out-of-the-box reports.

Target accounts home

Create and manage an accounts-based growth strategy with an overview dashboard for all companies marked as target accounts.

Company scoring

Create scores on the company object based on company properties and associated objects.

Record customization

Match your contact, company, deal, and ticket records to your team's needs by creating custom layouts.

Blog

Create search engine optimized content for your blog based on best practices.

SEO recommendations & optimizations

Identify SEO issues across your entire website, and learn how to optimize your pages to get more organic traffic.

Content strategy

Create topic clusters that automatically link supporting content back to your core “pillar” pages to ensure search engines can easily crawl your site and identify you as an expert on any given topic.

Google Search Console integration

Get organic search insights like average ranking position, related searches, total impressions, and clickthrough rate for pages on your website — right inside your HubSpot account.

Calls-to-action

Build personalized call-to-action buttons that guide visitors toward key conversion points on your website. Optimize with A/B testing to determine best performing variations, track visitor actions across multiple pages, and add smart personalization.

Standard SSL certificate

Secure your content and lead data with standard SSL on all HubSpot-hosted content. It gives your visitors peace of mind, and can also increase visibility in search results.

Subdomain availability

Connect your HubSpot account to a subdomain of a single brand's URL to host landing pages, blog posts, and other content you create inside your account.

Omni-channel marketing automation

Use intuitive visual workflows and bot builders to create robust, automated campaigns across email, social media, ads, your website, and chat. Leverage HubSpot integrations to create campaigns across many other channels.

Dynamic personalization

Create personalized experiences with dynamic content across channels through smart content, programmable content, and more.

Contact create attribution

Assign credit to marketing tactics and teams with built-in attribution modeling based on contacts created. Measure success across five different multi-touch attribution models.

A/B testing

Run A/B tests on landing pages and emails to hone in on the best performing variations in copy and design.

Video hosting & management

Host and manage video files within HubSpot. Then embed them onto site pages, in social media, and in emails. Add CTAs and forms within the videos, and track their performance in the custom report builder.

Teams

Organize your users into teams, based on region, business unit, product line, or more. Assign marketing assets and database records to teams. And get regular team performance reports too.

Custom reporting

Build custom reports that leverage contact, company, and deal data from your contacts database alongside marketing engagement data, so you can answer key business questions in one place.

Standard contact scoring

Create rules-based scoring criteria. Focus your outreach based on any HubSpot data point. Use your scores to segment lists, trigger automation, and more.

Campaign reporting

Group specific pieces of content into a campaign and understand how each landing page, blog post, and more is helping you reach your goals.

Website traffic analytics

See how your content is performing with detailed filters, like bounce rate, average time on page, and more.

Calculated properties

Build custom equations to keep track of your expanding contact database.

Filtered analytics view

Report on the success of your content based on what’s most meaningful to your business. Filter your analytics by domain, country, or any URL path on your site.

Social media

Use social media tools to schedule and publish updates, monitor terms, and analyze performance. Works with Facebook, Instagram, LinkedIn, and Twitter.

Products

Build a product library, reference products within your content, and report on the performance of different products. Use the data to see which products and services are selling best.

Salesforce integration

Keep your Salesforce and HubSpot data in sync and up-to-date.

Salesforce custom object sync

Map Salesforce custom objects to HubSpot custom objects, and sync data one way from Salesforce into HubSpot.

Custom objects

Store almost any type of data in HubSpot, including subscriptions, locations, shipments, events, and more. Run reports on the data associated with custom objects, and use custom object data for marketing automation, better segmentation, and more personalized content.

YouTube analytics integration

See how your YouTube videos are performing with detailed metrics right inside your HubSpot account.

User roles

Give each team member using your account the right access levels for different functionality.

Hierarchical teams

Organize users on multiple levels based on team, region, business unit, brand, or any other dimension, to suit the way your business works.

Custom behavioral events

Track when visitors take specific actions on your website, or track analytics from any application with the HTTP API. Use this data in list segmentation, marketing automation, and reporting.

Predictive lead scoring

Automatically score and rank leads based on hundreds of factors. Focus on the customers that are most likely to close.

Single sign-on

Let users sign in to HubSpot using single sign-on credentials, making it easy for them to log in while enhancing security and your control over who has access.

Partitioning

Give teams different permissions for your blog posts, site pages, emails, forms, CTAs, lists, or workflows based on role, region, and more, so they can only see and edit content relevant to them.

Email send frequency cap

Use a cap to set the maximum number of emails contacts should receive in a specific time frame to avoid over-emailing them.

Multi-touch revenue attribution

Assign credit to marketing tactics and teams with built-in attribution modeling based on impact on revenue. Measure success across seven different multi-touch attribution models.

Adaptive testing

Automate your A/B tests using artificial intelligence and machine learning to save time and improve conversion rates on your website.

Field-level permissions

Disable the editing of specific properties for certain reps to keep your team efficient and your database clean.

HubDB

Create personalized emails based on a custom data table that can be updated in your HubSpot account and accessed with the HubDB API.

Admin notifications management

Set up default notifications for all users in your account, or create notification profiles by role.

Additional Limits in Marketing Hub

20,000 calls-to-action across all accounts and product editions
Up to 15 million contacts maximum, depending on your subscription
- The limit on the number of contacts listed here is an overall product limit, and is not your maximum contacts number for the purposes of your subscription. You should refer to your order for the detail on your contacts limit.

All Free Tools

Sales Hub includes access to all the free tools listed in the “Free Tools” table above.

Email scheduling

Write one-to-one prospect emails, and schedule them for the right send and receipt time.

Email tracking & notifications

Track one-off emails to prospects. Receive real-time notifications when emails are opened or clicked.

Email templates

Save and reuse your best performing emails, and share them with your team for a faster and more consistent way to communicate with prospects.

Documents

Build a library of sales documents that you can easily share with prospects. Get insight into when and where prospects are most engaged.

Calling

Call prospects through VOIP from inside your HubSpot account. Calls can be recorded and auto-logged on the contact record for future reference.

Meeting scheduling

Share a link with customers that lets them see when you're free and book meetings with you, cutting out those tedious 'what time works best for you' emails.

Canned snippets

Create a bank of reusable answers for prospects' most frequently asked questions that you can quickly add to live chats or emails to save time and help prospects faster.

Reporting dashboard

See detailed metrics on sales activity and performance. Use the data to know how you're doing and where to improve.

Shared inbox

Set up a shared inbox — for all incoming email and live chats — that your whole team can work from, easily managing 1-to-1 communications at scale.

Live chat

Chat 1-to-1 with visitors as they browse your site, and give them the information they need about your business.

Conversational bots

Use a bot to connect visitors to the right rep, route visitors to the most helpful content, and scale 1-to-1 communications.

Team email

Connect team-wide email addresses to your shared inbox. Turn incoming emails into tickets, or send them straight into your shared inbox. No more questions slipping through the cracks.

Conversation routing

Automatically assign incoming chats and emails to the right Sales Hub user on your team.

Email and in-app support

Get immediate access to our HubSpot support through email so you can get the answers you need quickly.

Deal pipelines

Keep track of deals and predict future revenue based on how likely they are to close.

Goals

Measure your performance with specific quotas for each user or team.

Messenger integration

Automatically capture contact information, have two-way communications with your audience, create chatbots, and report on chat volume through Facebook Messenger.

Simple automation

Trigger tasks and notifications as a deal works its way through your sales pipeline.

Custom properties

Associate specific data points with contacts, companies, and deals.

Quotes

Create and share professional-looking quotes in just a few clicks.

Multiple currencies

Track and manage multiple currencies in your HubSpot account.

Calling SDK

Integrate VOIP providers like AirCall with the communicator on the contact timeline. No extensions or plugins required.

Stripe integration

Make a payment quickly from any quote generated with HubSpot.

Deal stage, task, and lead rotation automation

Use workflows to automate your sales process and cut time-consuming operational tasks.

HubSpot mobile app

Work from anywhere with the HubSpot mobile app. Highlights include business card scanning, caller ID, and more. Available for iOS and Android.

Task queues

Power through your tasks with these automated to-do lists.

1:1 technical support

Get immediate access to our global HubSpot customer support team so you can get the answers you need quickly.

Slack integration

Create tasks, get notifications, see and share contacts — directly in Slack. No more switching between tools.

Logged-in visitor identification

Identify logged-in website visitors when they send you a message through live chat, making it easy for your team to send personalized replies.

Sales analytics

A collection of fully customizable, out-of-the-box reports that you can edit and save to your dashboards. Sales analytics reports give you insight into the overall health of your sales pipeline so you can coach your team and improve outcomes over time."

ABM tools and automation

Leverage company-based automation with ABM tools such as company scoring, properties, templates, and out-of-the-box reports.

Target accounts home

Create and manage an accounts-based growth strategy with an overview dashboard for all companies marked as target accounts.

Deal and company scoring

Score deals and companies based on custom criteria.

Account overview

Review account-level deal progress metrics within the company record.

Sequences

Automate outreach, follow-up, and time-consuming tasks. Create flows of timed personalized emails, remind yourself of important follow-up tasks, send InMail and connection requests on LinkedIn, and more. Bulk enroll multiple contacts at a time.

Custom reporting

Build custom reports that leverage contact, company, and deal data from your contacts database alongside sales activity data, so you can answer key business questions in one place.

Record customization

Match your contact, company, deal, and ticket records to your team's needs by creating custom layouts.

Teams

Organize your account by teams. You can rotate leads, sort through content, and easily report on each team's performance.

Required fields

Define fields that must be completed by your team when certain actions are taken. Get more consistent data, and more predictable outcomes.

Products

Build a product library, and report on the sales performance of different products. Use the data to see which products and services are selling best.

Smart send times

Get suggestions for the best send time for each prospect. Schedule your email to send automatically at that time.

Standard contact scoring

Create rules-based scoring criteria. Focus your outreach based on any HubSpot data point. Use your scores to segment lists, trigger automation, and more.

1:1 video creation

Create and share personalized videos with prospects directly from your HubSpot account, and track their performance.

Rep productivity performance

See how productive your reps are using the templates, sequences, and calling tools.

Calculated properties

Create fields that roll up data from other fields. Calculate things like commissions and splits.

eSignature

Get digital signatures for quotes. No more printing and sending hard copies.

Workflow extensions

Trigger actions and pass data to other tools you use, or to your own custom outside applications.

Forecasting

Create detailed and customized forecasts based on data from your contacts database.

Salesforce integration

Keep your Salesforce and HubSpot data in sync and up-to-date.

Salesforce custom object sync

Map Salesforce custom objects to HubSpot custom objects, and sync data one way from Salesforce into HubSpot.

Custom objects

Store almost any type of data in HubSpot, including subscriptions, locations, shipments, events, and more. View custom object records, set up workflows, and run reports on the data associated with custom objects. Also available on mobile.

Hierarchical teams

Organize users on multiple levels based on team, region, business unit, brand, or any other dimension, to suit the way your business works.

Predictive lead scoring

Automatically score and rank leads based on hundreds of factors. Focus on the customers that are most likely to close.

Playbooks

Build a library of sales best practices and resources to share with your team.

Recurring revenue tracking

Build detailed reports to manage and track recurring revenue and renewals.

Quote-based workflows

Use conditions to require approval for quotes that exceed the thresholds you set. Stay in control of discounts and deals.

Single sign-on

Let users sign in to HubSpot using single sign-on credentials, making it easy for them to log in while enhancing security and your control over who has access.

User roles

Give each team member using your account the right permission levels for different functionality.

Field-level permissions

Disable the editing of specific properties for certain reps to keep your team efficient and your database clean.

Conversation intelligence

Gain real-time insight into calls with automatic recording, transcription, and call analysis to help you coach your team and gain visibility into your customer conversations.

Admin notifications management

Set up default notifications for all users in your account, or create notification profiles by role.

All Free Tools

Service Hub includes access to all the free tools listed in the “Free Tools” table above.

Ticketing

Log customer issues as tickets. They can then be assigned to team members, organized and prioritized, and tracked in a central location.

Shared inbox

Organize customer questions, including live chats and emails, in a shared inbox. Accessible to your entire team so you can manage 1-to-1 customer communications at scale.

Team email

Connect team-wide email addresses to your shared inbox. Turn incoming emails into tickets, or send them straight into your shared inbox. No more questions slipping through the cracks.

Live chat

Chat directly with customers through a live chat widget on your website, giving them the help they need, when they need it.

Conversational bots

Improve the efficiency of live chat and scale your 1-to-1 communications. Use bots to create tickets and send visitors to the right service rep or knowledge base articles.

Custom bots

Use custom bots to answer questions, send help articles, route queries to the right rep, and more, helping visitors fast and lightening the load for your team.

Conversation routing

Automatically assign incoming chats and emails to the right member of your team.

Reporting dashboard

See data on ticket volume and response times, knowledge base usage, customer feedback, and more. Use the data to know how you're doing and where to improve.

Email scheduling

Write one-to-one customer emails, and schedule them for the right send and receipt time.

Email tracking and notifications

Track one-off emails to customers. Receive real-time notifications when emails are opened or clicked.

Email templates

Save and reuse your most helpful emails. Share them with your team for faster and more consistent customer communication.

Canned snippets

Create a bank of reusable answers for customers' most frequently asked questions that you can quickly add to live chats or emails to save time and help customers faster.

Documents

Build a library of resources and collateral that you can easily share with customers. Get insight into when and where they are most engaged.

Calling

Call customers through VOIP from inside your HubSpot account. Calls can be recorded and auto-logged on the contact record for future reference.

Meeting scheduling

Share a link with customers that lets them see when you're free and book meetings with you, cutting out those tedious 'what time works best for you' emails.

Tickets closed reports

Measure your customer service efforts. Get in-depth reports that show volume, category, and response times.

Rep productivity reports

See productivity and response times broken down by rep, and use the data to spot high performers and who needs help.

Time-to-close reports

See how long customers are waiting for their questions to be solved, and use the data to improve response times and processes.

Messenger integration

Automatically capture contact information, have two-way communications with your audience, create chatbots, and report on chat volume through Facebook Messenger.

Custom properties

Associate specific data points with contacts, companies, and deals.

Ticket pipelines

Split tickets into different pipelines, for example by region, brands, or teams. Manage each one uniquely to suit your business processes.

Multiple currencies

Track and manage multiple currencies in your HubSpot account.

Calling SDK

Integrate VOIP providers like AirCall with the communicator on the contact timeline. No extensions or plugins required.

Simple automation

Trigger customer emails when tickets are received and closed. Send internal notifications when a ticket status changes.

HubSpot mobile app

Work from anywhere with the HubSpot mobile app. Highlights include business card scanning, caller ID, and more. Available for iOS and Android.

Task queues

Power through your tasks with these automated to-do lists.

1:1 technical support

Get immediate access to our global HubSpot customer support team so you can get the answers you need quickly.

Slack integration

Create tasks, get notifications, see and share contacts — directly in Slack.

Products

Build a product library, reference products within your tickets, and report on the performance of different products. Use the data to see which products and services are selling best.

Logged-in visitor identification

Identify logged-in website visitors when they send you a message through live chat, making it easy for your team to send personalized replies.

Sequences

Automate outreach, follow-up, and time-consuming tasks. Create flows of timed personalized emails, remind yourself of important follow-up tasks, and more. Bulk enroll multiple contacts at a time.

Record customization

Match your contact, company, deal, and ticket records to your team's needs by creating custom layouts.

Custom reporting

Build custom reports that leverage contact, company, and ticket data from your contacts database alongside customer service data, so you can answer key business questions in one place.

Help desk automation

Automate recurring work like repetitive emails, assigning ticket statuses, updating properties, and adding tasks, so you have more time to solve problems and delight customers.

Knowledge base

Turn your most frequently asked support questions into a knowledge base of help articles so customers can help themselves. To reach a global audience, create language variations of articles in over 20 supported languages.

Teams

Organize your HubSpot account users into different groups that you can use to control access, filter reports, and more.

Video hosting & management

Host and manage video files within HubSpot. Then embed them in knowledge base articles and emails. Add CTAs and forms within the videos, and track their performance in the custom report builder.

1:1 video messaging

Create help videos for customers with your laptop camera or screen-sharing tool. Add them to emails and tickets, or embed them in your HubSpot knowledge articles. All from inside your HubSpot account.

Ticket routing

Automate the recurring work of ticket routing so you have more time to solve problems and delight customers.

Standard contact scoring

Create rules-based scoring criteria. Focus your outreach based on any HubSpot data point. Use your scores to segment lists, trigger automation, and more.

NPS surveys

Ask customers how likely they are to recommend you with a simple survey. Use the feedback to improve, and turn existing customers into loyal promoters who grow your business.

Customer experience surveys

Ask customers what they think about a particular part of your product or service with a simple survey. Use the results to make it better, and grow your business.

Customer satisfaction surveys

Ask customers what they think about your customer service with a simple survey. Use their feedback to improve, build advocacy, and keep customers coming back.

Insights dashboard

Keep track of all your customer feedback in a single dashboard, and use it view, track, and improve customer experience over time.

Calculated properties

Create fields that roll up data from other fields.

Goals

Measure your performance with specific quotas for each user or team.

Forecasting

Create detailed and customized forecasts for renewals and upgrades based on data from your contacts database.

Agent presence in inbox

See when more than one agent is working on the same ticket to reduce visitor confusion and increase agent efficiency.

Salesforce integration

Keep your Salesforce and HubSpot contacts, companies, deals/opportunities, and tasks/activities in sync and up-to-date.

Knowledge base single sign-on

Give authorized customers access to your company’s restricted knowledge base content using their primary login. Pairs with most third-party SSO solutions.

Single sign-on

Let users sign in to HubSpot using single sign-on credentials, making it easy for them to log in while enhancing security and your control over who has access.

Salesforce custom object sync

Map Salesforce custom objects to HubSpot custom objects, and sync data one way from Salesforce into HubSpot.

Custom objects

Recurring revenue tracking

Build detailed reports to manage and track recurring revenue and renewals.

Hierarchical teams

Organize users on multiple levels based on team, region, business unit, brand, or any other dimension, to suit the way your business works.

Playbooks

Build a library of resources and guides for your customer service team to follow. Automatically surface recommended content to your team, right when they need it.

User roles

Give each team member using your account the right permission levels for different functionality.

Field-level permissions

Disable the editing of specific properties for certain reps to keep your team efficient and your database clean.

Conversation intelligence

Gain real-time insight into calls with automatic recording, transcription, and call analysis to help you coach your team and gain visibility into your customer conversations.

Admin notifications management

Set up default notifications for all users in your account, or create notification profiles by role.

All Free Tools

CMS Hub includes access to all the free tools listed in the “Free Tools” table above.

Forms

Create standalone, pop-up, embedded, and collected forms to gather the contact details that your business needs.

Form follow-up emails

Send automated emails after pop-up and embedded form submissions to start nurturing and converting leads.

Drag-and-drop editor

Easily create, edit, and publish pages across your website and blog using a visual drag-and-drop editor that requires no custom code to use.

1:1 technical support

Get immediate access to our global HubSpot customer support team so you can get the answers you need quickly.

List segmentation

Create static or dynamically updating contact lists based on various criteria using properties in your HubSpot database. Use them to power more personalized content in email, on the web, and more.

Mobile optimization

Create content that looks good on multiple device types, and see it before it goes out.

Blog

Create search engine optimized content for your blog based on best practices.

Calls-to-action

Landing pages

Create responsive landing pages built to convert using our drag-and-drop editor.

Standard SSL certificate

Secure your content and lead data with standard SSL on all HubSpot-hosted content. It gives your visitors peace of mind, and can also increase visibility in search results.

Dynamic personalization

Create personalized experiences with dynamic content across channels through smart content, programmable content, and more.

Dynamic content with HubDB

Create database-driven pages that are dynamically generated, can be updated by you in your HubSpot account, and accessed with the HubDB API.

Record customization

Match your contact, company, deal, and ticket records to your team's needs by creating custom layouts.

Standard contact scoring

Create rules-based scoring criteria. Focus your outreach based on any HubSpot data point. Use your scores to segment lists, trigger automation, and more.

Multiple currencies

Track and manage multiple currencies in your HubSpot account.

Calculated properties

Create fields that roll up and calculate data from other fields.

Website pages

Create responsive website pages with built-in assets and editors, or work with developers to create custom pages that still keep editing simple.

Design manager

Build custom templates and styles. Create custom JavaScript, HTML, HubL, and CSS assets right where the pages are published.

Content staging

Build out a brand new site without touching your existing web presence. Content staging allows you to build safely in a separate staging area, test changes, and seamlessly take the new design live.

Google Search Console integration

Get organic search insights like average ranking position, related searches, total impressions, and clickthrough rate for pages on your website — right inside your HubSpot account.

Custom domains

Use your own domain to gain search authority. Host landing pages, blogs, and website pages on HubSpot by connecting your domain via the domain manager.

Subdomain and country code top-level domain availability

Connect your HubSpot account to a subdomain and/or country code top-level domain of a single brand's URL to host landing pages, blog posts, and other content you create inside your account.

99.99% uptime

Keep your website, landing pages, and blogs up and attract new business every day. HubSpot achieved 99.99% uptime in the last year.

Content delivery network (CDN)

All hosted content is backed by a leading CDN so your content is delivered quickly, securely, and with less latency around the globe.

Ad management

Connect accounts from supported ad networks to your HubSpot account. Create audiences from your HubSpot contacts database, and see which ads are generating customers.

Built-in AMP support for blogs

Get built-in Google AMP support for all blog content to help ensure a good mobile experience and SEO.

Website themes

Pick a theme to easily change the look and feel of your entire site globally, out-of-the-box. Developers can design a theme folder of pre-built modules, styles, and layouts to keep your website consistent at all times.

Local website development

Develop on HubSpot using the tools, technologies, and workflows you prefer. Use tools like GitHub or popular front-end frameworks to handle version control.

Video hosting & management

Host and manage video files within HubSpot. Then embed them onto site pages and in emails. Add CTAs and forms within the videos, and track their performance in the custom report builder.

Advanced menus

Update your site’s navigation in one central place to implement changes across your entire site.

App and asset marketplace

Extend the look and functionality of CMS Hub by installing any of the thousands of themes, templates, modules, or apps in our marketplace.

Password-protected pages

Password-protect website pages and landing pages, giving you the ability to control who can see the content on a specific page.

Multi-language content creation & testing

In-language variants of a specific page will automatically be associated together, making your content easier to manage as you scale. Once created, easily run tests on your multi-language content to optimize performance.

Live chat

Chat 1-to-1 with visitors as they browse your site, and give them the information they need about your business.

Logged-in visitor identification

Identify logged-in website visitors when they send you a message through live chat, making it easy for your team to send personalized replies.

Conversational bots

Scale live chat using bots. They can qualify leads, collect and store contact data, book meetings, and send leads to the right salesperson.

Shared inbox

Set up a shared inbox — for all incoming email, live chats and more — that your whole team can work from, easily managing 1-to-1 communications at scale.

Messenger integration

Automatically capture contact information, have two-way communications with your audience, create chatbots, and report on chat volume through Facebook Messenger.

Email marketing

Send bulk emails that are tested and optimized for different devices and inboxes. Create better emails with a drag-and-drop editor and personalization tokens.

SEO recommendations & optimizations

Identify SEO issues across your entire website, and learn how to optimize your pages to get more organic traffic.

Content strategy

A/B testing

Run A/B tests on landing pages and website pages to hone in on the best performing variations in copy and design.

Campaign reporting

Group specific pieces of content into a campaign and understand how each landing page, blog post, and more is helping you reach your goals.

Custom reporting

Build custom reports that leverage contact, company, and deal data from your contacts database alongside website and marketing engagement data, so you can answer key business questions in one place.

Contact create attribution

Understand your website’s impact on lead generation. See which sources, campaigns, referrers, content types, or titles are driving leads, right in your contacts database. Measure success across five different multi-touch attribution models.

Reporting dashboard

Get data on your website, marketing, sales, and customer service performance. Use the data to know how you're doing and where to improve.

Site export

Export an HTML file of all your pages and web assets.

Blog import

Quickly bring over blog content from a different platform into HubSpot.

URL mappings

Redirect traffic from a HubSpot-hosted page or blog post to any URL.

Website traffic analytics

See how your content is performing with detailed filters, like bounce rate, average time on page, and more.

24/7 security monitoring & threat detection

Defend against attacks and keep your CMS-hosted website, blogs, and landing pages safe with the built-in CDN and HubSpot's security team.

Teams

Organize your users into teams, based on region, business unit, product line, or more. Assign marketing assets and database records to teams. And get regular team performance reports too.

Filtered analytics view

Report on the success of your content based on what’s most meaningful to your business. Filter your analytics by domain, country, or any URL path on your site.

HubSpot mobile app

Work from anywhere with the HubSpot mobile app. Highlights include business card scanning, caller ID, and more. Available for iOS and Android.

Site tree

Manage your website content in a hierarchical system of folders so you can quickly see how your website is structured.

Products

Build a product library, reference products within your content, and report on the performance of different products. Use the data to see which products and services are selling best.

Salesforce integration

Keep your Salesforce and HubSpot contacts, companies, deals/opportunities, and tasks/activities in sync and up-to-date.

Salesforce custom object sync

Map Salesforce custom objects to HubSpot custom objects, and sync data one way from Salesforce into HubSpot.

Custom objects

User roles

Give each team member using your account the right access levels for different functionality.

Adaptive testing

Automate your A/B tests using artificial intelligence and machine learning to save time and improve conversion rates on your website.

Memberships

Restrict access to specific HubSpot-hosted web pages, landing pages, and blog content by requiring visitors to log in with a username and password.

One additional brand domain

Host content, create reports, and set up permissions on your core domain plus one additional domain. (If you need even more brand domains, they are available for purchase as add-ons.)

Code alerts

Scan all CMS-hosted pages for common performance errors that result in slow-loading pages.

Content partitioning

Give teams different permissions for your site pages, landing pages, blog content, forms, and CTAs based on role, region, and more, so they can only see and edit content relevant to them. Partitioning for emails, lists, and workflows is not included.

Reverse proxy configuration

Build out content on the HubSpot platform while serving that content to visitors on a non-HubSpot-hosted domain or subdirectory.

Custom CDN configuration

Allow your IT teams to manage the security of your HubSpot-hosted content, dictating how external visitors access your website for maximum protection.

Site performance monitoring

Build custom tracking dashboards for HubSpot-hosted content using a public API. Track down errors reported by your customers, areas of the site that are slow or high-traffic, how the site is performing over time, and the site’s overall uptime in a given period.

Activity logging

Track down changes to HubSpot content including pages, modules, blogs, images, CTAs, and others.

Single sign-on

Let users sign in to HubSpot using single sign-on credentials, making it easy for them to log in while enhancing security and your control over who has access.

Hierarchical teams

Organize users on multiple levels based on team, region, business unit, brand, or any other dimension, to suit the way your business works.

Serverless functions

Add interactive elements to your HubSpot-hosted content, like event registrations, guest books, and dynamic calculators, without the need to configure an external server, SSL certificate, and data transfer process.

Field-level permissions

Disable the editing of specific properties for certain reps to keep your team efficient and your database clean.

Admin notifications management

Set up default notifications for all users in your account, or create notification profiles by role.

Additional Limits in CMS Hub

10,000 rows per HubDB table

All Free Tools

Operations Hub includes access to all the free tools listed in the “Free Tools” table above.

Custom field mappings

Create your own custom field mappings to ensure the right data passes between apps.

Custom properties

Associate specific data points with contacts, companies, and deals.

Reporting dashboard

Get in-depth data on your business performance, so you know how you're doing and where to improve.

List segmentation

Create static or dynamically updating contact lists based on various criteria using properties in your HubSpot database. Use them to power efficient business processes and detailed reporting.

Multiple currencies

Track and manage multiple currencies in your HubSpot account.

1:1 technical support

Get immediate access to our global HubSpot customer support team so you can get the answers you need quickly.

Programmable automation

Implement JavaScript in workflow and bot actions to optimize internal processes and improve your customer experience.

Webhooks

Use webhooks to pass information from your HubSpot account to other web applications your team uses.

Data quality automation

Automatically capitalize first names, correct date properties, and more.

Duplicate management

Use artificial intelligence to identify and merge duplicate records.

Teams

Organize your account by teams. You can segment leads, sort through content, and easily report on each team's performance.

Required fields

Define fields that must be completed by your team when certain actions are taken. Get more consistent data and more predictable outcomes.

Record customization

Match your contact, company, deal, and ticket records to your team's needs by creating custom layouts.

Custom reporting

Build custom reports that leverage all the data in your contacts database, so you can answer key business questions in one place.

Calculated properties

Create fields that roll up data from other fields. Calculate things like commissions and splits.

Standard contact scoring

Create rules-based scoring criteria. Use your scores to segment lists, trigger automation, run reports, and more.

Deal and company scoring

Score deals and companies based on custom criteria.

Admin notifications management

Set up default notifications for all users in your account, or create notification profiles by role.

Dedicated IP Add-On

$300 per month
For more control over your individual sender reputation, purchase your own dedicated IP address that will be monitored 24/7. This is a good fit for senders who consistently send a high volume of email each month.

Available as an add-on to Marketing Hub Professional and Enterprise

Custom SSL Add-On

$100 per month
Purchase premium SSL service if you need additional customization beyond the standard SSL already included in Marketing Hub Professional and Enterprise.

Available as an add-on to Marketing Hub Professional and Enterprise, or CMS Hub Professional and Enterprise

Transactional Email Add-On

$600 per month
Send relationship-based emails like automated commerce receipts, account updates, and system messages and get full engagement tracking across your emails.

Available as an add-on to Marketing Hub Professional and Enterprise

Brand Domain Add-On

$700 per month
Host content, create reports, and set up permissions on one additional root domain.

Available as an add-on to Marketing Hub Enterprise, or CMS Hub Enterprise

Ads Limit Increase

$100 per month
Increase your ad spending limit by $50K/month and create 50 additional audiences that sync hourly between your HubSpot account and HubSpot-supported advertising accounts. Purchase multiple limit increase packs for more volume.

Available as a limit increase to the Professional or Enterprise edition of Marketing Hub, Sales Hub, Service Hub, or CMS Hub

Reporting Limit Increase

$200 per month
Increase your dashboards limit by 300, and create 3,000 additional custom reports for your team based on any metric in Marketing Hub, Sales Hub, Service Hub, CMS Hub, or Operations Hub. Purchase multiple limit increase packs for additional dashboard and custom report volume.

Available as a limit increase to the Professional or Enterprise edition of Marketing Hub, Sales Hub, Service Hub, CMS Hub, or Operations Hub

API Limit Increase

$500 per month
Increase your included API call volume for your integrations between your HubSpot account and other services to up to 1,000,000 calls per day.

Available as a limit increase to any edition of Marketing Hub, Sales Hub, Service Hub, CMS Hub, or Operations Hub

Workflows Limit Increase

$200 per month
Increase your included workflows volume for your HubSpot automations by 100 workflows. Purchase multiple limit increase packs for more volume.

Available as a limit increase to the Professional or Enterprise edition of Marketing Hub, Sales Hub, Service Hub, CMS Hub, or Operations Hub

Lists Limit Increase

$200 per month
Increase your included active list volume by 100 lists. Purchase multiple limit increase packs for more volume.

Available as a limit increase to the Professional or Enterprise edition of Marketing Hub, Sales Hub, Service Hub, CMS Hub, or Operations Hub

Teams Limit Increase

$200 per month
Increase your included teams limit by 100 teams. Purchase multiple limit increase packs for more volume.

Available as a limit increase to the Professional or Enterprise edition of Marketing Hub, Sales Hub, Service Hub, CMS Hub, or Operations Hub

Users Limit Increase

$200 per month
Increase your included users limit by 500 users. Purchase multiple limit increase packs for more volume.

Available as a limit increase to the Professional or Enterprise edition of Marketing Hub, Sales Hub, Service Hub, CMS Hub, or Operations Hub

Custom Objects Limit Increase

$500 per month
Define 10 more objects and store 500,000 more records across all of your custom objects in HubSpot. Purchase multiple limit increase packs for more volume.

Available as a limit increase to the Enterprise edition of Marketing Hub, Sales Hub, Service Hub, or CMS Hub

eSignature Limit Increase

$60 per month
A shared pool of 100 additional eSignatures per month that any of your paid Sales Hub Professional or Enterprise users can pull from. Purchase multiple limit increase packs for more volume.

Available as a limit increase to Sales Hub Professional or Enterprise

Transcription Limit Increase

$250 per month
Purchase 400 additional transcription hours to transcribe all your team's calls. Unused hours do not roll over into the following month. Purchase multiple limit increase packs for more volume.

Available as a limit increase to the Enterprise edition of Sales Hub or Service Hub

Technical Limits & Definitions

HubSpot's API Limits

The following limits apply to any of HubSpot's APIs. If you have questions about the APIs you can post them in the developer forum.

250,000 API calls per day for all Free & Starter products (without the API add-on)
500,000 API calls per day for all Professional & Enterprise products (without the API add-on)
Up to 1,000,000 API calls per day (only with the API add-on)
150 requests per 10-second API rate limit for all Professional and Enterprise products (without the API add-on)
200 requests per 10-second API rate limit (only with the API add-on)
100 requests per 10-second API rate limit for all Free and Starter products
Intervals of 5 minutes or more API polling limit
Up to 5% of total syncs failed API requests limit

Other Technical Limits

1 primary subdomain per content type, in addition to subdomains included as part of the product package (if any).
1,000 form submissions per contact
1,000 form fields per form
10,000 forms
10,000 collected forms
1,000 custom properties
50 custom behavioral events
2,000 custom events
10 million events per custom reporting query
1,000 values per picklist property
10,000 associated contacts per company
10,000 associated deals per contact or company
10,000 associated tickets per contact or company
10,000 associated engagements per contact, company, or deal
1,000 contacts per deal
30,000 limit for contact profile update activities
1,000 live chat widgets
1,000 chatbots
100 team email aliases
Messages from live chat, chatbots, and team email can only be routed to paid users.
250 hosted videos per account
20,000 calls-to-action across all accounts and product editions
15,000,000 records per standard object per account for paying customers (1,000,000 records for free accounts)
200 cross-object reports per account
9 defined associations between each custom object type and other object types
1 million HubDB rows per account
1,000 HubDB tables per account
10,000 rows per HubDB table
500 folders
300 connected accounts for social media
10,000 posts per month
Post scheduling up to 3 years in advance
10,000 landing pages
10,000 website pages
100 blogs
10,000 blog posts
5,000 blog tags
2,000 blog authors
100 serverless function endpoints
1,000 design manager themes
5,000 design manager modules
5,000 design manager layouts
5,000 design manager templates
5,000 design manager files
2,000 design manager folders

10 invocations per CMS page load for the following functions:

blog_authors
blog_popular_posts
blog_post_by_id
blog_recent_author_posts
blog_recent_posts
blog_recent_tag_posts
blog_recent_topic_posts
blog_tags
blog_total_post_count
content_by_id
content_by_ids
crm_associations
crm_object
crm_objects
hubdb_table
hubdb_table_row
hubdb_table_rows
menu
page_by_id
postal_location
topic_cluster_by_content_id

Helpful Definitions

A ‘content type’ is a website, blog, landing page, email, or knowledge base.
An ‘object’ is a single contact, company, deal, ticket, product, notes, one-to-one email, live chat, meeting, or task.
A ‘session’ means interaction with your website by a single visitor in a single session.
An ‘engagement’ is a note, meeting, task, or email (one-off sales and marketing emails).

Frequently Asked Questions

If I subscribe to Marketing Hub and use HubSpot's free tools, what's my technical contact limit in the HubSpot contacts database?

We will honor the higher limit and the tools run off of the same underlying database. That means if you subscribe to Marketing Hub and HubSpot's free tools, you could have up to 15 million objects, and contacts count as an ‘object’ in the HubSpot contacts database. Remember that if you use HubSpot's free tools with Marketing Hub, the contacts you add to your contacts database end up in both places and could affect your contact tier pricing.

Do I have to pay for contacts?

Yes, if you subscribe to Marketing Hub. While there’s no charge for contacts you add to the free contacts database, if you subscribe to Marketing Hub - Marketing Contacts, you will be charged for marketing contacts as part of your fee for that product, even if they are added to the free contacts database. You will not be charged for non-marketing contacts. If you subscribe to legacy Marketing Hub, please visit this page for details.

Where can I find more information about what these API limits mean?

You can find more information about our APIs and the limits that apply to them through our API Documentation, including our API Usage Guidelines.

Are there any separate email sending fees?

No. Your email send limit is based on the number of contacts you purchase. For Marketing Hub - Marketing Contacts Starter, your email send limit is 5 times per contact per calendar month; for Marketing Hub - Marketing Contacts Professional, your email send limit is 10 times your contact tier per calendar month; and for Marketing Hub - Marketing Contacts Enterprise, your email send limit is 20 times your contact tier per calendar month. Email send limits for legacy Marketing Hub customers are described on this page. If you need to send even more than that, you can purchase the Dedicated IP Add-On for unlimited email sends.

If I purchase two products that include the same features, does that mean the limits are additive? For example, if I subscribe to Sales Hub Professional and Service Hub Professional, which each include up to 1,000 minutes of calling per user per month, do I get up to 2,000 minutes of calling per user per month?

No. Limits are not additive across Hubs. So, in cases where a HubSpot account has more than one paid Hub with shared features, the upper limits listed in the tables above still apply. This means in the example of the calling feature in Sales Hub Professional and Service Hub Professional, the limit would be an aggregate of 1,000 minutes of calling per user per month. (Exceptions to this, which are additive, are: i) primary subdomains provided per content type, as we describe in the ‘Technical Limits’ above, and ii) audiences and ad spend if purchasing units of the Ads Add-On.)

We may choose to change any personnel assigned to your account or the consulting services at any time for any or no reason. Unless otherwise agreed or specified in the applicable description, all consulting services are performed remotely. For consulting services performed onsite, (i) you will reimburse us our reasonable cost for all expenses incurred in connection with the consulting services and (ii) we may update the date and/or location at any time, regardless of whether a date and/or location is specified in your order. If we update the date and/or location after purchase, we will notify you. Consulting services are non-cancellable, and all fees for consulting services are non-refundable.

If there are a specific number of hours included in the consulting services purchased, those hours will expire as indicated below, which expiration period will commence upon purchase (the “expiration period”).

If there are deliverables included in the consulting services purchased, it is estimated that those deliverables will be completed within the time period indicated as the delivery period below, which delivery period will commence upon purchase (the “delivery period”). If the consulting services provided are not complete at the end of the delivery period due to your failure to make the necessary resources available to us or to perform your obligations, such consulting services will be deemed to be complete at the end of the delivery period. If the consulting services provided are not complete at the end of the delivery period due to our failure to make the necessary resources available to you or to perform our obligations, the delivery period will be extended to allow us to complete such consulting services.

Marketing Hub Starter Onboarding consists of access to a customer onboarding specialist or equivalent HubSpot expert(s) to assist with the setup and/or implementation of your Marketing Hub Starter subscription. The onboarding support will consist of phone conversations, email based support, and any other activities related to the setup and/or implementation of your subscription. Marketing Hub Starter Onboarding is delivered remotely. If we determine you would benefit from additional onboarding assistance, we may provide it to you within your Delivery Period in our sole discretion.

Delivery Period: 30 days from purchase
Last Modified: 11/1/2019

Marketing Hub Professional Onboarding consists of access to a customer onboarding specialist or equivalent HubSpot expert(s) to assist with the setup and/or implementation of your Marketing Hub Professional subscription. The onboarding support will consist of phone conversations, email-based support, and any other activities related to the setup and/or implementation of your subscription. Marketing Hub Professional Onboarding is delivered remotely. If we determine you would benefit from additional onboarding assistance, we may provide it to you within your Delivery Period in our sole discretion.

Delivery Period: 90 days from purchase
Last Modified: 11/1/2019

Marketing Hub Enterprise Onboarding consists of access to a customer onboarding specialist or equivalent HubSpot expert(s) to assist with the setup and/or implementation of your Marketing Hub subscription and assistance with the creation of up to one (1) campaign utilizing the HubSpot tools and methodology. The onboarding support will consist of phone conversations, email-based support, and any other activities related to the setup and/or implementation of your subscription. Marketing Hub Enterprise Onboarding is delivered remotely. If we determine you would benefit from additional onboarding assistance, we may provide it to you within your Delivery Period in our sole discretion.

Delivery Period: 90 days from purchase
Last Modified: 11/1/2019

(Formerly, Advanced Onboarding)

Marketing Hub Advanced Onboarding consists of (i) assistance with the setup and/or implementation of your Marketing Hub Professional or Enterprise subscription by a customer onboarding specialist, (ii) assistance with the creation of up to one (1) campaign utilizing the HubSpot tools and methodology, (iii) consulting to migrate/import data from your CRM, and (iv) technical and business strategy consulting for using HubSpot with your existing technology stack to meet your business needs. Marketing Hub Advanced Onboarding is delivered remotely by a customer onboarding specialist or equivalent HubSpot expert(s). If we determine you would benefit from additional onboarding assistance, we may provide it to you within your Delivery Period in our sole discretion.

Delivery Period: 90 days from purchase
Last Modified: 11/1/2019

Sales Hub Starter Onboarding consists of access to a customer onboarding specialist or equivalent HubSpot expert(s) to assist with the setup and/or implementation of your Sales Hub Starter subscription. The onboarding support will consist of phone conversations, email based support, and any other activities related to the setup and/or implementation of your subscription. Sales Hub Starter Onboarding is delivered remotely. If we determine you would benefit from additional onboarding assistance, we may provide it to you within your Delivery Period in our sole discretion.

Delivery Period: 30 days from purchase
Last Modified: 11/1/2019

Sales Hub Professional Onboarding consists of access to a customer onboarding specialist or equivalent HubSpot expert(s) to assist with the setup and/or implementation of your Sales Hub subscription. The onboarding support will consist of phone conversations, email-based support, and any other activities related to the setup and/or implementation of your subscription. Sales Hub Professional Onboarding is delivered remotely. If we determine you would benefit from additional onboarding assistance, we may provide it to you within your Delivery Period in our sole discretion.

Delivery Period: 60 days from purchase
Last Modified: 11/1/2019

Sales Hub Enterprise Onboarding consists of access to a customer onboarding specialist or equivalent HubSpot expert(s) to assist with the setup and/or implementation of your Sales Hub subscription. The onboarding support will consist of phone conversations, email-based support, and any other activities related to the setup and/or implementation of your subscription. Sales Hub Enterprise Onboarding is delivered remotely. If we determine you would benefit from additional onboarding assistance, we may provide it to you within your Delivery Period in our sole discretion.

Delivery Period: 90 days from purchase
Last Modified: 11/1/2019

Sales Hub Advanced Onboarding consists of (i) assistance with the setup and/or implementation of your Sales Hub Professional or Enterprise subscription by a customer onboarding specialist and (ii) business strategy and technical consulting on business processes, custom integrations, and roadmap planning. Sales Hub Advanced Onboarding is delivered remotely by a customer onboarding specialist or equivalent HubSpot expert(s). If we determine you would benefit from additional onboarding assistance, we may provide it to you within your Delivery Period in our sole discretion.

Delivery Period: 90 days from purchase
Last Modified: 11/1/2019

Service Hub Starter Onboarding consists of access to a customer onboarding specialist or equivalent HubSpot expert(s) to assist with the setup and/or implementation of your Service Hub Starter subscription. The onboarding support will consist of phone conversations, email based support, and any other activities related to the setup and/or implementation of your subscription. Service Hub Starter Onboarding is delivered remotely. If we determine you would benefit from additional onboarding assistance, we may provide it to you within your Delivery Period in our sole discretion.

Delivery Period: 30 days from purchase
Last Modified: 11/1/2019

Service Hub Professional Onboarding consists of access to a customer onboarding specialist or equivalent HubSpot expert(s) to assist with the setup and/or implementation of your Service Hub subscription. The onboarding support will consist of phone conversations, email-based support, and any other activities related to the setup and/or implementation of your subscription. Service Hub Professional Onboarding is delivered remotely. If we determine you would benefit from additional onboarding assistance, we may provide it to you within your Delivery Period in our sole discretion.

Delivery Period: 60 days from purchase
Last Modified: 11/1/2019

Service Hub Enterprise Onboarding consists of access to a customer onboarding specialist or equivalent HubSpot expert(s) to assist with the setup and/or implementation of your Service Hub subscription. The onboarding support will consist of phone conversations, email based support, and any other activities related to the setup and/or implementation of your subscription. Service Hub Enterprise Onboarding is delivered remotely. If we determine you would benefit from additional onboarding assistance, we may provide it to you within your Delivery Period in our sole discretion.

Delivery Period: 90 days from purchase
Last Modified: 11/1/2019

CMS Hub Professional Onboarding (formerly Content Professional Onboarding) consists of access to a customer onboarding specialist or equivalent HubSpot expert(s) to assist with the setup and/or implementation of your CMS subscription. The onboarding support will consist of phone conversations, email-based support, and any other activities related to the setup and/or implementation of your subscription. CMS Hub Professional Onboarding is delivered remotely. If we determine you would benefit from additional onboarding assistance, we may provide it to you within your Delivery Period in our sole discretion.

Delivery Period: 60 days from purchase
Last Modified: 4/7/2020

CMS Hub Enterprise Onboarding consists of access to a customer onboarding specialist or equivalent HubSpot expert(s) to assist with the setup and/or implementation of your CMS Hub Enterprise subscription. The onboarding support will consist of phone conversations, email-based support, and any other activities related to the setup and/or implementation of your subscription. CMS Hub Enterprise Onboarding is delivered remotely. If we determine you would benefit from additional onboarding assistance, we may provide it to you within your Delivery Period in our sole discretion.

Delivery Period: 90 days from purchase

Last Modified: 4/7/2020

Professional Suite Onboarding is for customers who purchase the Professional edition of Marketing Hub, Sales Hub, and Service Hub at the same time. Professional Suite Onboarding consists of access to a customer onboarding specialist or equivalent HubSpot expert(s) to assist with the set up and/or implementation of your Marketing Hub, Sales Hub, and Service Hub Professional subscriptions. The onboarding support will consist of phone conversations, email-based support, and any other activities related to the setup and/or implementation of your subscription. Your customer onboarding specialist will work with you on creating an onboarding plan for the setup and/or implementation of all three Hubs. Professional Suite Onboarding is delivered remotely. If we determine you would benefit from additional onboarding assistance, we may provide it to you within your delivery period at our sole discretion.

Delivery Period: 180 days from purchase
Last Modified: July 22, 2020

Enterprise Suite Onboarding is for customers who purchase the Enterprise edition of Marketing Hub, Sales Hub, and Service Hub at the same time. Enterprise Suite Onboarding consists of access to a customer onboarding specialist or equivalent HubSpot expert(s) to assist with the set up and/or implementation of your Marketing Hub, Sales Hub, and Service Hub Enterprise subscriptions. The onboarding support will consist of phone conversations, email-based support, and any other activities related to the setup and/or implementation of your subscription. Your customer onboarding specialist will work with you on creating an onboarding plan for the setup and/or implementation of all three Hubs. Enterprise Suite Onboarding is delivered remotely. If we determine you would benefit from additional onboarding assistance, we may provide it to you within your delivery period at our sole discretion.

Delivery Period: 180 days from purchase
Last Modified: July 22, 2020

(Formerly, Agency Onboarding or Partner Inbound Success Training)

Partner Onboarding consists of assistance with: (i) the implementation of the subscription service and methodology, (ii) how to deliver and/or sell inbound services, and (iii) how to grow client services. You and we will agree to the topics and amount of assistance necessary during initial kickoff.

Partner Onboarding is for HubSpot partners only.

Delivery Period: 180 days from purchase
Last Modified: 11/1/2019

HubSpot for Startups Setup consists of access to startup specific resources and assistance with account questions. HubSpot for Startups Setup is only available to customers in the HubSpot for Startups program. You and we will agree to the amount of assistance necessary during initial kickoff.

Delivery Period: 30 days from purchase
Last Modified: 6/28/2018

Brazil Onboarding includes up to six (6) hours of assistance with the setup and/or implementation of HubSpot’s Professional versions of Marketing Hub, Sales Hub and Service Hub subscriptions or Marketing Hub Enterprise, and is delivered remotely by a HubSpot Customer Success Manager or equivalent HubSpot expert. Customers who purchase more than one eligible subscription may allocate their hours at their discretion provided however, the purchase of additional subscriptions does not entitle you to additional hours. Additional hours must be purchased.

Delivery Period: 90 days from purchase
Last Modified: 6/1/2020

LATAM Marketing Hub Professional Onboarding consists of up to sixteen (16) hours of onboarding assistance with an implementation specialist or equivalent HubSpot expert(s) to assist with the setup and/or implementation of your Marketing Hub Professional subscription. This time will consist of phone conversations, email based support, and any other activities related to the setup and/or implementation of your subscription. LATAM Marketing Hub Professional Onboarding is delivered remotely. LATAM Marketing Hub Professional Onboarding is only available to customers who are located in Central America, South America, and the Caribbean. If we determine you would benefit from additional onboarding assistance, we may provide it to you within your Delivery Period in our sole discretion.

Delivery Period: 90 days from purchase
Last Modified: June 1, 2020

LATAM Marketing Hub Enterprise Onboarding consists of up to sixteen (16) hours of onboarding assistance with an implementation specialist or equivalent HubSpot expert(s) to assist with the setup and/or implementation of your Marketing Hub Enterprise subscription. This time will consist of phone conversations, email based support, and any other activities related to the setup and/or implementation of your subscription. LATAM Marketing Hub Enterprise Onboarding is delivered remotely. LATAM Marketing Hub Enterprise Onboarding is only available to customers who are located in Central America, South America, and the Caribbean. If we determine you would benefit from additional onboarding assistance, we may provide it to you within your Delivery Period in our sole discretion.

Delivery Period: 90 days from purchase
Last Modified: June 1, 2020

Data Migration Consulting consists of (i) assistance evaluating existing data to determine which data to migrate to HubSpot, (ii) templates and consulting of mapping fields between HubSpot and legacy systems, (iii) one session to help with mapping a process into HubSpot, and (iv) help troubleshooting import errors. Data Migration Consulting is delivered remotely by a Customer Onboarding Specialist or equivalent HubSpot expert(s). If we determine you would benefit from additional onboarding assistance, we may provide it to you within your Delivery Period in our sole discretion.

Delivery Period: 60 days from purchase
Last Modified: February 17, 2020

Remote Team Training consists of access to a customer onboarding specialist or equivalent HubSpot expert(s) to assist with (i) creating a custom plan for your end user HubSpot tool onboarding, (ii) up to two (2) group session(s) with your team to review your organization’s HubSpot processes, (iii) up to one (1) planning session prior to team training session(s). Remote Team Training is delivered remotely. If we determine you would benefit from additional onboarding assistance, we may provide it to you within your Delivery Period in our sole discretion. This service is limited to fifty (50) or fewer software seats. If this number is exceeded, customers should purchase one of our professional services packages.

Delivery Period: 60 days from purchase
Last Modified: February 17, 2020

(Formerly, HubSpot Training: Marketing Fundamentals)

HubSpot Training: Marketing Hub Fundamentals consists of a three (3) day training course delivered on the date and at the location specified in the applicable order. You will receive assistance during this training course with the implementation of your HubSpot subscription and the inbound methodology.

We may adjust the date, time, or location by giving you notice at any time prior to the start of the training. Unless we reschedule the date or location of the training course purchased, you are only eligible to attend the training course held on the date and at the location specified in the applicable order. You may not reschedule your participation in the training course purchased. Your purchase of HubSpot Training: Marketing Fundamentals is non-cancelable and all fees paid are non-refundable, regardless of your actual attendance or participation.

Delivery Period: From the date of purchase through the last day of the training purchased in the applicable order.
Last Modified: 11/1/2019

HubSpot Training: Sales and Marketing Alignment will consist of a one (1) day training course delivered by the HubSpot customer training team on the date and at the location specified in the applicable order. During this training course, we will provide you with assistance with the strategy and processes for aligning sales and marketing teams utilizing your HubSpot subscription.

We may adjust the date, time, or location by giving you notice at any time prior to the start of the training. Unless we reschedule the date or location of the training course purchased, you are only eligible to attend the training course held on the date and at the location specified in the applicable order. You may not reschedule your participation in the training course purchased. Your purchase of HubSpot Training: Sales and Marketing Alignment is non-cancelable and all fees paid are non-refundable, regardless of your actual attendance or participation.

Delivery Period: From the date of purchase through the last day of the training purchased in the applicable order.
Last Modified: 12/01/2017

(Formerly, HubSpot Training: HubSpot CRM Management)

HubSpot Training: Sales Hub Fundamentals will consist of a one (1) day training course delivered by the HubSpot customer training team on the date and at the location specified in the applicable order. During this training course, we will provide you with assistance on the HubSpot Sales Hub Professional tools, in an effort to teach you how to accurately and effectively nurture your contacts from leads to customers.

We may adjust the date, time, or location by giving you notice at any time prior to the start of the training. Unless we reschedule the date or location of the training course purchased, you are only eligible to attend the training course held on the date and at the location specified in the applicable Order. You may not reschedule your participation in the training course purchased. Your purchase of HubSpot Training: Sales Hub Fundamentals is non-cancelable and all fees paid are non-refundable, regardless of your actual attendance or participation.

Delivery Period: From the date of purchase through the last day of the training purchased in the applicable order.
Last Modified: 11/1/2019

HubSpot Training: Agency Account Management Essentials will consist of a two (2) day training course delivered by the HubSpot customer training team on the date and at the location specified in the applicable order. During this training course, we will provide you with assistance with the fundamental skills needed to be an agency program account manager working with HubSpot clients.

We may adjust the date, time, or location by giving you notice at any time prior to the start of the training. Unless we reschedule the date or location of the training course purchased, you are only eligible to attend the training course held on the date and at the location specified in the applicable order. You may not reschedule your participation in the training course purchased. Your purchase of HubSpot Training: Agency Account Management Essentials is non-cancelable and all fees paid are non-refundable, regardless of your actual attendance or participation.

Delivery Period: From the date of purchase through the last day of the training purchased in the applicable order.
Last Modified: 12/01/2017

Partner Pipeline Generation Bootcamp Live at HQ consists of up to eight (8) hours of training delivered remotely and two (2) days of training delivered on-site at a HubSpot office or other location designated by us. The training aims to provide education on how you may generate sales opportunities for your firm. After purchase, we will determine times, dates, and location(s) for the associated training sessions and will notify you of the schedule. Partner Pipeline Generation Bootcamp Live at HQ is a group training, so other companies may participate in the same session as you.

You are responsible for all costs associated with your participation. You may not reschedule your participation and if you do not attend a training session, you are not entitled to a replacement session. Your purchase of Partner Pipeline Generation Bootcamp Live at HQ is non-cancelable and all fees paid are non-refundable, regardless of your actual attendance or participation. We do not guarantee delivery of the training by any specific individual, and may change instructors as reasonably necessary in our discretion.

Delivery Period: 12 weeks from purchase
Last Modified: 7/22/2020

Partner Sales Skills Bootcamp Live at HQ consists of up to eight (8) hours of training delivered remotely and two (2) days of training delivered on-site at a HubSpot office or other location designated by us. The training aims to provide education on how you may improve your sales skills and advance more partner sales opportunities. After purchase, we will determine times, dates and location(s) for the associated training sessions and will notify you of the schedule. Partner Sales Skills Bootcamp Live at HQ is a group training, so other companies may participate in the same session as you.

You are responsible for all costs associated with your participation. You may not reschedule your participation and if you do not attend a training session, you are not entitled to a replacement session. Your purchase of Partner Sales Skills Bootcamp Live at HQ is non-cancelable and all fees paid are non-refundable, regardless of your actual attendance or participation. We do not guarantee delivery of the training by any specific individual, and may change instructors as reasonably necessary in our discretion.

Delivery Period: 12 weeks from purchase
Last Modified: 7/22/2020

Partner Pipeline Generation Bootcamp Pro consists of up to eight (8) hours of training delivered remotely via online teleconference. The training aims to provide education on how you may generate sales opportunities for your firm. After purchase, we will determine times, dates, and provide dial-in information for the associated training sessions and will notify you of the schedule. Partner Pipeline Generation Bootcamp Pro is a group training, so other companies may participate in the same session as you.

You are responsible for all equipment required to participate remotely as well as any costs associated with your participation. You may not reschedule your participation, and if you do not attend a training session, you are not entitled to a replacement session. Your purchase of Partner Pipeline Generation Bootcamp Pro is non-cancelable and all fees paid are non-refundable, regardless of your actual attendance or participation. We do not guarantee delivery of the training by any specific individual, and may change instructors as reasonably necessary in our discretion.

Delivery Period: 16 weeks from purchase
Last Modified: 10/01/2020

Partner Sales Skills Bootcamp Pro consists of up to eight (8) hours of training delivered remotely via online teleconference. The training aims to provide education on how you may advance and close sales opportunities for your firm. After purchase, we will determine times, dates, and provide dial-in information for the associated training sessions and will notify you of the schedule. Partner Sales Skills Bootcamp Pro is a group training, so other companies may participate in the same session as you.

You are responsible for all equipment required to participate remotely as well as any costs associated with your participation. You may not reschedule your participation, and if you do not attend a training session, you are not entitled to a replacement session. Your purchase of Partner Sales Skills Bootcamp Pro is non-cancelable and all fees paid are non-refundable, regardless of your actual attendance or participation. We do not guarantee delivery of the training by any specific individual, and may change instructors as reasonably necessary in our discretion.

Delivery Period: 16 weeks from purchase
Last Modified: 10/01/2020

Marketing Hub: Attract Leads training consists of a six (6) hour training course delivered on the date and at the location specified in the applicable order. You will receive assistance during this training course on how to effectively use HubSpot tools to drive traffic to your website.

We may adjust the date, time, or location by giving you notice at any time prior to the start of the training. Unless we reschedule the date or location of the training course purchased, you are only eligible to attend the training course held on the date and at the location specified in the applicable order. You may not reschedule your participation in the training course purchased. Your purchase of Marketing Hub: Attract Leads is non-cancelable and all fees paid are non-refundable, regardless of your actual attendance or participation.