HubSpot's Product & Services Catalog
Looking for more detail about the products and services HubSpot offers, the features associated with those products, and a transparent explanation of any limits that apply? You’ve come to the right place! We even think you’ll find that our “limits” aren’t that limiting at all.
If you have any questions, reach out to your HubSpot representative or call our sales team at +855-562-0817.
Software Products, Packaging, and Limits
HubSpot has five core products — HubSpot CRM, Marketing Hub, Sales Hub, Service Hub, and CMS Hub. Below, you’ll find a high-level description of each product, a list of features associated with each product package, and any limits that apply.
As the underlying database that powers each HubSpot product, HubSpot CRM is the heart and soul of your HubSpot software. It goes far beyond simple contact management, aiming to give you incredible insight into every contact so you can build deeper relationships with your buyers at scale.
HubSpot CRM is available as a single free edition which includes “lite” versions of select features in our paid products.
Contact management
Build views and run automated actions to easily manage your contacts and data.
Contact website activity
Get insight into what a contact is doing on your website. See page views, form submissions, sales activity, and more, all in one place.
Companies
Store records for every company in your database. View all your company details and communications in a single place.
Deals
Store, track, manage, and report on the deals (sometimes referred to as “opportunities”) your sales team is working.
Tasks & activities
Store, track, manage, and report on the tasks and activities that make up your relationships with customers.
Company insights
See useful insights about companies you're dealing with appear in your database. So your sales team can spend more time selling and less time digging.
Gmail and Outlook integration
Connect HubSpot CRM to your Gmail or Outlook inbox to send email from the CRM, set up a shared team email account, and access dozens of other useful, time-saving tools.
App Marketplace integrations
Explore the HubSpot App Marketplace and connect your HubSpot account to other tools that you love to use.
Custom support form fields
Add custom fields to your support forms to gather the right information for your team, and generate tickets.
Ticketing
Log customer issues as tickets. They can then be assigned to team members, organized and prioritized, and tracked in a central location.
Prospects
Use the prospects tool to see which companies are visiting your site, and see any available insights about them, too.
Forms
Create standalone, pop-up, embedded, and collected forms to gather the contact details that your business needs.
Ad management
Connect accounts from supported ad networks to your HubSpot account. Create audiences from your HubSpot CRM, and see which ads are generating customers.
Limited to two connected accounts across any supported network, with up to $1k spend limit for 30 days. Website audience creation only.
Conversations inbox
Set up a shared inbox — for all incoming email and live chats — that your whole team can work from, easily managing 1-to-1 communications at scale.
Reporting dashboard
Get data on your marketing, sales, and customer service performance. Use the data to know how you're doing and where to improve.
Email tracking & notifications
Track one-off emails to contacts. Receive real-time notifications when emails are opened or clicked.
Email templates
Save and reuse your most helpful emails. Share them with your team for faster and more consistent communication.
Canned snippets
Create a bank of reusable answers for frequently asked questions that you can quickly add to live chats or emails to save time and help customers people faster.
Documents
Build a library of resources and collateral that you can easily share with contacts. Get insight into when and where they are most engaged.
Calling
Call customers through VOIP from inside your HubSpot account. Calls can be recorded and auto-logged on the contact record for future reference.
Meeting scheduling
Share a link with contacts that lets them see when you're free and book meetings with you, cutting out those tedious 'what time works best for you' emails.
Conversational bots
Use a bot to connect visitors to the right rep, route visitors to the most helpful content, and scale 1-to-1 communications.
Live chat
Chat 1-to-1 with visitors as they browse your site, and give them the information they need about your business.
Team email
Connect team-wide email addresses to your Conversations inbox. Turn incoming emails into tickets, or send them straight into your shared inbox. No more questions slipping through the cracks.
Deal pipeline
Keep track of deals and predict future revenue based on how likely they are to close.
Landing pages
Create responsive landing pages built to convert using our drag-and-drop editor.
Email marketing
Send bulk emails that are tested and optimized for different devices. Create better emails with a drag and drop editor and personalization tokens.
List segmentation
Create static or dynamically updating contact lists based on various criteria using HubSpot CRM properties. Use them to power more personalized content in email, on the web, and more.
Form follow-up emails
Send automated emails after pop-up and embedded form submissions to start nurturing and converting leads.
Messenger integration
Automatically capture contact information, have two-way communications with your audience, create chatbots, and report on chat volume through Facebook Messenger.
Custom properties
Associate specific data points with contacts, companies, and deals.
Quotes
Create and share professional-looking quotes in just a few clicks.
HubSpot mobile app
Work and sell from anywhere with the HubSpot mobile app. Highlights include business card scanning, caller ID, and more. Available for iOS and Android.
Additional Limits in HubSpot CRM
- 100 contacts associated with each engagement
- Additional limits not listed above may apply and be designated from within the product itself.
HubSpot’s marketing software has everything you need to run successful inbound marketing campaigns that make people interested in your business and happy to be your customer. It’s all your marketing tools — all in one place. Marketing Hub is available in three editions: Starter, Professional, and Enterprise.
Note: As of 10/1/20, existing customers are eligible to migrate to our new marketing contacts pricing. Learn more here.
Our contact pricing for Starter is volume-based.
Starter Contact Pricing (Monthly):
Base price (first 1,000 contacts included): $50
1,001-3,000: $50/1K contacts
3,001-5,000: $45/1K contacts
5,001-7,000: $40/1K contacts
7,001-9,999: $35/1K contacts
10,000+: $30/1K contacts
Fee is a blended rate based on the number of contacts purchased and the applicable rates.
All Features of HubSpot CRM
Marketing Hub is built on top of HubSpot CRM, giving you access to all the tools you see in the HubSpot CRM.
Forms
Create standalone, pop-up, embedded, and collected forms to gather the contact details that your business needs.
Ad management
Connect accounts from supported ad networks to your HubSpot account. Create audiences from your HubSpot CRM, and see which ads are generating customers.
Includes all available ad types. Limited to two connected accounts across any supported network, with up to $1k spend limit for 30 days. Advanced website audiences, Facebook Lookalike Audiences, and two contact list audiences, synced daily.
Includes all available ad types, with up to a $10K spend limit per 30 days. Advanced website audiences, Facebook Lookalike Audiences, and up to 5 contact list audiences, synced daily.
Includes all available ad types, with up to a $30K spend limit per 30 days. Advanced website audiences, Facebook Lookalike Audiences, and up 15 contact list audiences, synced daily.
Conversations inbox
Set up a shared inbox — for all incoming email, live chats and more — that your whole team can work from, easily managing 1-to-1 communications at scale.
Team email
Connect team-wide email addresses to your Conversations inbox. Turn the incoming emails into tickets, or send them straight into your shared inbox. No more questions slipping through the cracks.
Live chat
Have 1-to-1 live chats with visitors as they browse your site, and give the information they need to turn them into qualified leads.
Conversational bots
Scale live chat using bots. They can qualify leads, collect and store contact data, book meetings, and send leads to the right salesperson.
Email marketing
Send bulk emails that are tested and optimized for different devices and inboxes. Create better emails with a drag-and-drop editor and personalization tokens.
List segmentation
Create static or dynamically updating contact lists based on various criteria using HubSpot CRM properties. Use them to power more personalized content in email, on the web, and more.
Mobile optimization
Create content that looks good on multiple device types, and see it before it goes out.
Reporting dashboard
Get in-depth, customizable data on your marketing performance, so you know how you're doing and where to improve.
Messenger integration
Automatically capture contact information, have two-way communications with your audience, create chatbots, and report on chat volume through Facebook Messenger.
Landing pages
Create responsive landing pages built to convert using our drag-and-drop editor.
Ad retargeting
Show ads to contacts that have left your site based on the content they've consumed. Retarget ads on Facebook, Google, or LinkedIn.
Custom properties
Associate specific data points with contacts, companies, and deals.
Multiple currencies
Track and manage multiple currencies in your HubSpot account.
HubSpot mobile app
Work from anywhere with the HubSpot mobile app. Highlights include business card scanning, caller ID, and more. Available for iOS and Android.
Target accounts home
Create and manage an accounts-based growth strategy with an overview dashboard for all companies marked as target accounts.
Company scoring
Create scores on the company object based on company properties and associated objects.
Record customization
Match your contact, company, deal, and ticket records to your team's needs by creating custom layouts.
Phone support
Call our HubSpot support team and get the help you need fast, so you can get back to what's important, like attracting leads and growing your business.
Blog
Create search engine optimized content for your blog based on best practices.
SEO recommendations & optimizations
Identify SEO issues across your entire website, and learn how to optimize your pages to get more organic traffic.
Content strategy
Create topic clusters that automatically link supporting content back to your core “pillar” pages to ensure search engines can easily crawl your site and identify you as an expert on any given topic.
Google Search Console integration
Get organic search insights like average ranking position, related searches, total impressions, and clickthrough rate for pages on your website — right inside your HubSpot account.
Social media
Use the social media tools to schedule and publish updates, monitor terms, and analyze performance. Works with Facebook, Instagram, LinkedIn, YouTube and Twitter.
Calls-to-action
Build personalized call-to-action buttons that guide visitors toward key conversion points on your website. Optimize with A/B testing to determine best performing variations, track visitor actions across multiple pages, and add smart personalization.
Standard SSL certificate
Secure your content and lead data with standard SSL on all HubSpot-hosted content. It gives your visitors peace of mind, and can also increase visibility in search results.
Subdomain availability
Connect your HubSpot account to a subdomain of a single brand's URL to host landing pages, blog posts, and other content you create inside your account.
Marketing automation
Automate your tasks, email marketing, social media, and ads. Build robust customer journeys using an intuitive visual editor.
Salesforce integration
Keep your Salesforce and HubSpot data in sync and up-to-date.
Smart content & reporting
Personalize and report on your website and email content using rules to show different content to different audiences — even to anonymous visitors.
Contact create attribution
Assign credit to marketing tactics and teams with built-in attribution modeling based on contacts created. Measure success across four different multi-touch attribution models.
A/B testing
Run A/B tests on landing pages and emails to hone in on the best performing variations in copy and design.
Video hosting & management
Host and manage video files within HubSpot. Then embed them onto site pages and in social media. Add CTAs and forms within the videos, and track their performance.
Teams
Organize your users into teams, based on region, business unit, product line, or more. Assign marketing assets and database records to teams. And get regular team performance reports too.
Custom reporting
Create custom reports on your marketing activities, and use the data to inform your decisions.
Standard contact scoring
Create rules-based scoring criteria. Focus your outreach based on any HubSpot data point. Use your scores to segment lists, trigger automation, and more.
Campaign reporting
Group specific pieces of content into a campaign and understand how each landing page, blog post, and more is helping you reach your goals.
Website traffic analytics
See how your content is performing with detailed filters, like bounce rate, average time on page, and more.
Calculated properties
Build custom equations to keep track of your expanding contact database.
Filtered analytics view
Report on the success of your content based on what’s most meaningful to your business. Filter your analytics by domain, country, or any URL path on your site.
User roles
Give each team member using your account the right access levels for different functionality.
Hierarchical teams
Organize users on multiple levels based on team, region, business unit, brand, or any other dimension, to suit the way your business works.
Custom event triggers and reporting
Auto-trigger tasks like notifications and email sends when visitors take specific actions on your website. Report on which events are executed using event completions reporting and customizable event funnels.
Event-based segmentation
Create groups of contacts based on specific actions they take on your website or web-based product. Use these lists to serve personalized content, pass to sales, or more.
Predictive lead scoring
Automatically score and rank leads based on hundreds of factors. Focus on the customers that are most likely to close.
Single sign-on
Let users sign in to HubSpot using single sign-on credentials, making it easy for them to log in while enhancing security and your control over who has access.
Partitioning
Give teams different permissions for your blog posts, site pages, emails, forms, CTAs, lists, or workflows based on role, region, and more, so they can only see and edit content relevant to them.
Email send frequency cap
Use a cap to set the maximum number of emails contacts should receive in a specific time frame to avoid over-emailing them.
YouTube integration
See how your YouTube videos are performing with detailed metrics right inside your HubSpot account.
Social permissions
Turn on draft-only mode in the social tool. Your marketing will stay on-brand and consistent.
Events API
Pull detailed marketing data from your HubSpot account so you can analyze it in a way that is customized to your business.
Multi-touch revenue attribution
Assign credit to marketing tactics and teams with built-in attribution modeling based on impact on revenue. Measure success across six different multi-touch attribution models.
Adaptive testing
Automate your A/B tests using artificial intelligence and machine learning to save time and improve conversion rates on your website.
Webhooks
Use webhooks to pass information from your HubSpot account to other web applications that your team uses.
Field-level permissions
Disable the editing of specific properties for certain reps to keep your team efficient and your database clean.
Custom Objects
Store almost any type of data in HubSpot, including subscriptions, locations, shipments, events, and more. View custom object records, set up workflows, and run reports on the data associated with custom objects. Also available on mobile.
Additional Limits in Marketing Hub
- 20,000 calls-to-action across all accounts and product editions
- Up to 15 million contacts maximum, depending on your subscription
- The limit on the number of contacts listed here is an overall product limit, and is not your maximum contacts number for the purposes of your subscription. You should refer to your order for the detail on your contacts limit.
HubSpot's sales software includes a full suite of tools that aim to boost your productivity, shorten deal cycles, and make your sales process more human-friendly — without adding to your workload. Your whole sales team will have the tools they need to book more meetings and close more deals, with a whole lot less work. Sales Hub is available in three editions: Starter, Professional, and Enterprise.
All features of HubSpot CRM
Sales Hub is built on top of HubSpot CRM, giving you access to all the tools you see in the HubSpot CRM.
Email scheduling
Write one-to-one prospect emails, and schedule them for the right send and receipt time.
Email tracking & notifications
Track one-off emails to prospects. Receive real-time notifications when emails are opened or clicked.
Email templates
Save and reuse your best performing emails, and share them with your team for a faster and more consistent way to communicate with prospects.
Documents
Build a library of sales documents that you can easily share with prospects. Get insight into when and where prospects are most engaged.
Calling
Call prospects through VOIP from inside your HubSpot account. Calls can be recorded and auto-logged on the contact record for future reference.
Meeting scheduling
Share a link with customers that lets them see when you're free and book meetings with you, cutting out those tedious 'what time works best for you' emails.
Canned snippets
Create a bank of reusable answers for prospects' most frequently asked questions that you can quickly add to live chats or emails to save time and help prospects faster.
Reporting dashboard
See detailed metrics on sales activity and performance. Use the data to know how you're doing and where to improve.
Conversations inbox
Set up a shared inbox — for all incoming email and live chats — that your whole team can work from, easily managing 1-to-1 communications at scale.
Live chat
Chat 1-to-1 with visitors as they browse your site, and give them the information they need about your business.
Conversational bots
Use a bot to connect visitors to the right rep, route visitors to the most helpful content, and scale 1-to-1 communications.
Team email
Connect team-wide email addresses to your Conversations inbox. Turn incoming emails into tickets, or send them straight into your shared inbox. No more questions slipping through the cracks.
Conversation routing
Automatically assign incoming chats and emails to the right Sales Hub user on your team.
Email and in-app support
Get immediate access to our HubSpot support through email so you can get the answers you need quickly.
Deal pipelines
Keep track of deals and predict future revenue based on how likely they are to close.
Goals
Measure your performance with specific quotas for each user or team.
Messenger integration
Automatically capture contact information, have two-way communications with your audience, create chatbots, and report on chat volume through Facebook Messenger.
*= paid seats only
*= paid seats only
Simple automation
Trigger tasks and notifications as a deal works its way through your sales pipeline.
Custom properties
Associate specific data points with contacts, companies, and deals.
Quotes
Create and share professional-looking quotes in just a few clicks.
Multiple currencies
Track and manage multiple currencies in your HubSpot account.
Calling SDK
Integrate VOIP providers like AirCall with the communicator on the contact timeline. No extensions or plugins required.
Stripe integration
Make a payment quickly from any quote generated with HubSpot.
Deal stage, task, and lead rotation automation
Use workflows to automate your sales process and cut time-consuming operational tasks.
HubSpot mobile app
Work from anywhere with the HubSpot mobile app. Highlights include business card scanning, caller ID, and more. Available for iOS and Android.
Sales analytics
A collection of fully customizable, out-of-the-box reports that you can edit and save to your dashboards. Sales analytics reports give you insight into the overall health of your sales pipeline so you can coach your team and improve outcomes over time.
Task queues
Power through your tasks with these automated to-do lists.
Target accounts home
Create and manage an accounts-based growth strategy with an overview dashboard for all companies marked as target accounts.
Company scoring
Create scores on the company object based on company properties and associated objects.
Account overview
Review account-level deal progress metrics within the company record.
Sequences
Automate outreach, follow-up, and time-consuming tasks. Create flows of timed personalized emails, remind yourself of important follow-up tasks, send InMail and connection requests on LinkedIn, and more. Bulk enroll multiple contacts at a time.
Custom reporting
Create custom reports on your sales activities, and use the data to inform your decisions.
Record customization
Match your contact, company, deal, and ticket records to your team's needs by creating custom layouts.
Phone support
Call our HubSpot support team and get the help you need fast, so you can get back to what's important, like helping prospects and growing your business.
Teams
Organize your account by teams. You can rotate leads, sort through content, and easily report on each team's performance.
Required fields
Define fields that must be completed by your team when certain actions are taken. Get more consistent data, and more predictable outcomes.
Products
Build a product library, and report on the sales performance of different products. Use the data to see which products and services are selling best.
Smart send times
Get suggestions for the best send time for each prospect. Schedule your email to send automatically at that time.
Salesforce integration
Keep your Salesforce and HubSpot data in sync and up-to-date.
Standard contact scoring
Create rules-based scoring criteria. Focus your outreach based on any HubSpot data point. Use your scores to segment lists, trigger automation, and more.
1:1 video creation
Create and share personalized videos with prospects directly from the HubSpot CRM, and track their performance.
Rep productivity performance
See how productive your reps are using the templates, sequences, and calling tools.
Slack integration
Create tasks, get notifications, see and share contacts — directly in Slack. No more switching between tools.
Calculated properties
Create fields that roll up data from other fields. Calculate things like commissions and splits.
eSignature
Get digital signatures for quotes. No more printing and sending hard copies.
Workflow extensions
Trigger actions and pass data to other tools you use, or to your own custom outside applications.
Hierarchical teams
Organize users on multiple levels based on team, region, business unit, brand, or any other dimension, to suit the way your business works.
Predictive lead scoring
Automatically score and rank leads based on hundreds of factors. Focus on the customers that are most likely to close.
Playbooks
Build a library of sales best practices and resources to share with your team.
Call transcription
Transcribe any recorded call made using your HubSpot account, and save yourself time and manual effort.
Recurring revenue tracking
Build detailed reports to manage and track recurring revenue and renewals.
Quote-based workflows
Use conditions to require approval for quotes that exceed the thresholds you set. Stay in control of discounts and deals.
Single sign-on
Let users sign in to HubSpot using single sign-on credentials, making it easy for them to log in while enhancing security and your control over who has access.
User roles
Give each team member using your account the right permission levels for different functionality.
Webhooks
Use webhooks to pass information from your HubSpot account to other web applications that your team uses.
Field-level permissions
Disable the editing of specific properties for certain reps to keep your team efficient and your database clean.
Custom objects
Store almost any type of data in HubSpot, including subscriptions, locations, shipments, events, and more. View custom object records, set up workflows, and run reports on the data associated with custom objects. Also available on mobile.
HubSpot’s customer service software enables you to connect with customers and provide them with an exceptional customer service experience. Your customer service team will have tools to connect with customers and improve customer satisfaction. Service Hub is currently available in three editions: Starter, Professional, and Enterprise.
All Features of HubSpot CRM
Service Hub is built on top of HubSpot CRM, giving you access to all the tools you see in the HubSpot CRM.
Ticketing
Log customer issues as tickets. They can then be assigned to team members, organized and prioritized, and tracked in a central location.
Conversations inbox
Organize customer questions, including live chats and emails, in a shared inbox. Accessible to your entire team so you can manage 1-to-1 customer communications at scale.
Team email
Connect team-wide email addresses to your Conversations inbox. Turn the incoming emails into tickets, or send them straight into your shared inbox. No more questions slipping through the cracks.
Live chat
Chat directly with customers through a live chat widget on your website, giving them the help they need, when they need it.
Conversational bots
Use a bot to create tickets and send visitors to the right service rep, or knowledge base article. Improving the efficiency of live chat, and helping you to scale 1-to-1 communications.
Custom bots
Use custom bots to answer questions, send help articles, route queries to the right rep, and more, helping visitors fast and lightening the load for your team.
Conversation routing
Automatically assign incoming chats and emails to the right member of your team.
Reporting dashboard
See data on ticket volume and response times, knowledge base usage, customer feedback, and more. Use the data to know how you're doing and where to improve.
Email scheduling
Write one-to-one customer emails, and schedule them for the right send and receipt time.
Email tracking and notifications
Track one-off emails to customers. Receive real-time notifications when emails are opened or clicked.
Email templates
Save and reuse your most helpful emails. Share them with your team for faster and more consistent customer communication.
Canned snippets
Create a bank of reusable answers for customers' most frequently asked questions that you can quickly add to live chats or emails to save time and help customers faster.
Documents
Build a library of resources and collateral that you can easily share with customers. Get insight into when and where they are most engaged.
Calling
Call customers through VOIP from inside your HubSpot account. Calls can be recorded and auto-logged on the contact record for future reference.
Meeting scheduling
Share a link with customers that lets them see when you're free and book meetings with you, cutting out those tedious 'what time works best for you' emails.
Tickets closed reports
Measure your customer service efforts. Get in-depth reports that show volume, category, and response times.
Rep productivity reports
See productivity and response times broken down by rep, and use the data to spot high performers and who needs help.
Time-to-close reports
See how long customers are waiting for their questions to be solved, and use the data to improve response times and processes.
Messenger integration
Automatically capture contact information, have two-way communications with your audience, create chatbots, and report on chat volume through Facebook Messenger.
*= paid seats only
*= paid seats only
Custom properties
Associate specific data points with contacts, companies, and deals.
Ticket pipelines
Split tickets into different pipelines, for example by region, brands, or teams. Manage each one uniquely to suit your business processes.
Multiple currencies
Track and manage multiple currencies in your HubSpot account.
Calling SDK
Integrate VOIP providers like AirCall with the communicator on the contact timeline. No extensions or plugins required.
Simple automation
Trigger customer emails when tickets are received and closed. Send internal notifications when a ticket status changes.
HubSpot mobile app
Work from anywhere with the HubSpot mobile app. Highlights include business card scanning, caller ID, and more. Available for iOS and Android.
Task queues
Power through your tasks with these automated to-do lists.
Sequences
Automate outreach, follow-up, and time-consuming tasks. Create flows of timed personalized emails, remind yourself of important follow-up tasks, and more. Bulk enroll multiple contacts at a time.
Record customization
Match your contact, company, deal, and ticket records to your team's needs by creating custom layouts.
Custom reporting
Create custom reports on your customer service activities, and use the data to inform your decisions.
Phone support
Call our HubSpot support team and get the help you need fast, so you can get back to what's important, like helping your own customers and growing your business.
Customer feedback
Survey your customers to find out what they think about you, your service, and your customer experience. Use the feedback to improve and grow your business.
Customer service automation
Automate repetitive emails and other tasks. Reducing manual workload and freeing up more time for your team to spend helping customers.
Knowledge base
Turn your most frequently asked support questions into a knowledge base of help articles so people can quickly find what they need without having to reach out.
Teams
Organize your HubSpot account users into different groups that you can use to control access, filter reports, and more.
Video hosting & management
Host and manage video files within HubSpot. Then embed them onto site pages and in social media. Add CTAs and forms within the videos, and track their performance.
1:1 video creation & hosting
Create help videos for customers with your laptop camera or screen-sharing tool. Add them to emails and tickets, or embed them in your HubSpot knowledge articles. All from inside your HubSpot account.
Salesforce integration
Keep your Salesforce and HubSpot contacts, companies, deals/opportunities, and tasks/activities in sync and up-to-date.
Ticket status, ticket routing, task automation
Automate manual work like adding tasks, and routing and escalating tickets. Create lists of contacts to follow-up with from survey responses. Leave more time to solve problems and turn customers into advocates.
Standard contact scoring
Create rules-based scoring criteria. Focus your outreach based on any HubSpot data point. Use your scores to segment lists, trigger automation, and more.
NPS surveys
Ask customers how likely they are to recommend you with a simple survey. Use the feedback to improve, and turn existing customers into loyal promoters who grow your business.
Customer experience surveys
Ask customers what they think about a particular part of your product or service with a simple survey. Use the results to make it better, and grow your business.
Customer support surveys
Ask customers what they think about your customer service with a simple survey. Use their feedback to improve, build advocacy, and keep customers coming back.
Insights dashboard
Keep track of all your customer feedback in a single dashboard, and use it view, track, and improve customer experience over time.
Slack integration
Create tasks, get notifications, see and share contacts — directly in Slack.
Calculated properties
Create fields that roll up data from other fields.
Goals
Measure your performance with specific quotas for each user or team.
Call transcription
Transcribe any recorded call made using your HubSpot account, and save yourself time and manual effort.
Hierarchical teams
Organize users on multiple levels based on team, region, business unit, brand, or any other dimension, to suit the way your business works.
Playbooks
Build a library of resources and guides for your customer service team to follow. Automatically surface recommended content to your team, right when they need it.
Single sign-on
Let users sign in to HubSpot using single sign-on credentials, making it easy for them to log in while enhancing security and your control over who has access.
User roles
Give each team member using your account the right permission levels for different functionality.
Webhooks
Use webhooks to pass information from your HubSpot account to other web applications that your team uses.
Field-level permissions
Disable the editing of specific properties for certain reps to keep your team efficient and your database clean.
Custom objects
Store almost any type of data in HubSpot, including subscriptions, locations, shipments, events, and more. View custom object records, set up workflows, and run reports on the data associated with custom objects. Also available on mobile.
CMS Hub
All Features of HubSpot CRM
HubSpot CMS is built on top of HubSpot CRM, giving you access to all the tools you see in the “HubSpot CRM” table above.
Forms
Create standalone, pop-up, embedded, and collected forms to gather the contact details that your business needs.
Drag-and-drop editor
Easily create, edit, and publish pages across your website and blog using a visual drag-and-drop editor that requires no custom code to use.
Phone support
Call our HubSpot support team and get the help you need fast, so you can get back to what's important, like growing your business.
List segmentation
Create static or dynamically updating contact lists based on various criteria using HubSpot CRM properties. Use them to power more personalized content in email, on the web, and more.
Mobile optimization
Create content that looks good on multiple device types, and see it before it goes out.
Blog
Create search engine optimized content for your blog based on best practices.
Calls-to-action
Build personalized call-to-action buttons that guide visitors toward key conversion points on your website. Optimize with A/B testing to determine best performing variations, track visitor actions across multiple pages, and add smart personalization.
Landing pages
Create responsive landing pages built to convert using our drag-and-drop editor.
Standard SSL certificate
Secure your content and lead data with standard SSL on all HubSpot-hosted content. It gives your visitors peace of mind, and can also increase visibility in search results.
Smart content & reporting
Personalize and report on your website and email content using rules to show different content to different audiences — even to anonymous visitors.
Dynamic content with HubDB
Create database-driven pages that are dynamically generated, can be updated by you in your HubSpot account, and accessed with the HubDB API.
Record customization
Match your contact, company, deal, and ticket records to your team's needs by creating custom layouts.
Standard contact scoring
Create rules-based scoring criteria. Focus your outreach based on any HubSpot data point. Use your scores to segment lists, trigger automation, and more.
Multiple currencies
Track and manage multiple currencies in your HubSpot account.
Salesforce integration
Keep your Salesforce and HubSpot contacts, companies, deals/opportunities, and tasks/activities in sync and up-to-date.
Calculated properties
Create fields that roll up and calculate data from other fields.
Website pages
Create responsive website pages with built-in assets and editors, or work with developers to create custom pages that still keep editing simple.
Design manager
Build custom templates and styles. Create custom JavaScript, HTML, HubL, and CSS assets right where the pages are published.
Content staging
Build out a brand new site without touching your existing web presence. Content staging allows you to build safely in a separate staging area, test changes, and seamlessly take the new design live.
Robust template & module marketplace
Use pre-built landing page, website page, email, and module assets to spruce up your marketing. Find the perfect new asset in the marketplace and download it straight into your account with the click of a button.
Content analytics views
Report on the success of your content based on what’s most meaningful to your business. Filter your analytics by domain, country, or any URL path on your site.
Google Search Console integration
Get organic search insights like average ranking position, related searches, total impressions, and clickthrough rate for pages on your website — right inside your HubSpot account.
Custom domains
Use your own domain to gain search authority. Host landing pages, blogs, and website pages on HubSpot by connecting your domain via the domain manager.
Subdomain and country code top-level domain availability
Connect your HubSpot account to a subdomain and/or country code top-level domain of a single brand's URL to host landing pages, blog posts, and other content you create inside your account.
99.99% uptime
Keep your website, landing pages, and blogs up and attract new business every day. HubSpot achieved 99.99% uptime in the last year.
Content delivery network (CDN)
All hosted content is backed by a leading CDN so your content is delivered quickly, securely, and with less latency around the globe.
Ad management
Connect accounts from supported ad networks to your HubSpot account. Create audiences from your HubSpot CRM, and see which ads are generating customers.
Limited to two connected accounts across any supported network, with up to $1k spend limit for 30 days. Website audience creation only.
Limited to two connected accounts across any supported network, with up to $1k spend limit for 30 days. Website audience creation only.
Form follow-up emails
Send automated emails after pop-up and embedded form submissions to start nurturing and converting leads.
Built-in AMP support for blogs
Get built-in Google AMP support for all blog content to help ensure a good mobile experience and SEO.
Website themes
Pick a theme to easily change the look and feel of your entire site globally, out-of-the-box. Developers can design a theme folder of pre-built modules, styles, and layouts to keep your website consistent at all times.
Local website development
Develop on HubSpot using the tools, technologies, and workflows you prefer. Use tools like GitHub or popular front-end frameworks to handle version control.
Video hosting & management
Host and manage video files within HubSpot. Then embed them onto site pages and in social media. Add CTAs and forms within the videos, and track their performance.
Advanced menus
Update your site’s navigation in one central place to implement changes across your entire site.
App and asset marketplace
Extend the look and functionality of CMS Hub by installing any of the thousands of themes, templates, modules, or apps in our marketplace.
Password-protected pages
Password-protect website pages and landing pages, giving you the ability to control who can see the content on a specific page.
Multi-language content creation & testing
In-language variants of a specific page will automatically be associated together, making your content easier to manage as you scale. Once created, easily run tests on your multi-language content to optimize performance.
Live chat
Chat 1-to-1 with visitors as they browse your site, and give them the information they need about your business.
Conversational bots
Scale live chat using bots. They can qualify leads, collect and store contact data, book meetings, and send leads to the right salesperson.
Conversations inbox
Set up a shared inbox — for all incoming email, live chats and more — that your whole team can work from, easily managing 1-to-1 communications at scale.
Messenger integration
Automatically capture contact information, have two-way communications with your audience, create chatbots, and report on chat volume through Facebook Messenger.
*= paid seats only
*= paid seats only
Email marketing
Send bulk emails that are tested and optimized for different devices and inboxes. Create better emails with a drag-and-drop editor and personalization tokens.
SEO recommendations & optimizations
Identify SEO issues across your entire website, and learn how to optimize your pages to get more organic traffic.
Content strategy
Create topic clusters that automatically link supporting content back to your core “pillar” pages to ensure search engines can easily crawl your site and identify you as an expert on any given topic.
A/B testing
Run A/B tests on landing pages and website pages to hone in on the best performing variations in copy and design.
Custom reporting
Create custom reports on your marketing activities, and use the data to inform your decisions.
Contact create attribution
Understand your website’s impact on lead generation. See which sources, campaigns, referrers, content types, or titles are driving leads, right in your CRM. Measure success across four different multi-touch attribution models.
Reporting dashboard
Get data on your website, marketing, sales, and customer service performance. Use the data to know how you're doing and where to improve.
Site export
Export an HTML file of all your pages and web assets.
Blog import
Quickly bring over blog content from a different platform into HubSpot.
URL mappings
Redirect traffic from a HubSpot-hosted page or blog post to any URL.
Website traffic analytics
See how your content is performing with detailed filters, like bounce rate, average time on page, and more.
24/7 security monitoring & threat detection
Defend against attacks and keep your CMS-hosted website, blogs, and landing pages safe with the built-in CDN and HubSpot's security team.
Teams
Organize your users into teams, based on region, business unit, product line, or more. Assign marketing assets and database records to teams. And get regular team performance reports too.
Filtered analytics view
Report on the success of your content based on what’s most meaningful to your business. Filter your analytics by domain, country, or any URL path on your site.
HubSpot mobile app
Work from anywhere with the HubSpot mobile app. Highlights include business card scanning, caller ID, and more. Available for iOS and Android.
User roles
Give each team member using your account the right access levels for different functionality.
Adaptive testing
Automate your A/B tests using artificial intelligence and machine learning to save time and improve conversion rates on your website.
Memberships
Restrict access to specific HubSpot-hosted web pages, landing pages, and blog content by requiring visitors to log in with a username and password.
One additional brand domain
Host content, create reports, and set up permissions on your core domain plus one additional domain. (If you need even more brand domains, they are available for purchase as add-ons.)
Code alerts
Scan all CMS-hosted pages for common performance errors that result in slow-loading pages.
Partitioning
Give teams different permissions for your site pages, landing pages, and blog content, based on role, region, and more, so they can only see and edit content relevant to them.
Reverse proxy support
Build out content on the HubSpot platform while serving that content to visitors on a non-HubSpot-hosted domain or subdirectory.
Custom CDN configuration
Allow your IT teams to manage the security of your HubSpot-hosted content, dictating how external visitors access your website for maximum protection.
Site performance monitoring
Build custom tracking dashboards for HubSpot-hosted content using a public API. Track down errors reported by your customers, areas of the site that are slow or high-traffic, how the site is performing over time, and the site’s overall uptime in a given period.
Activity logging
Track down changes to HubSpot content including pages, modules, blogs, images, CTAs, and others.
Single sign-on
Let users sign in to HubSpot using single sign-on credentials, making it easy for them to log in while enhancing security and your control over who has access.
Hierarchical teams
Organize users on multiple levels based on team, region, business unit, brand, or any other dimension, to suit the way your business works.
Serverless functions
Add interactive elements to your HubSpot-hosted content, like event registrations, guest books, and dynamic calculators, without the need to configure an external server, SSL certificate, and data transfer process.
Field-level permissions
Disable the editing of specific properties for certain reps to keep your team efficient and your database clean.
Custom Objects
Store almost any type of data in HubSpot, including subscriptions, locations, shipments, events, and more. View custom object records, set up workflows, and run reports on the data associated with custom objects. Also available on mobile.
Additional Limits in CMS Hub
- 25 static lists
- 5 smart lists
- 10,000 rows per HubDB table
Dedicated IP Add-On
- $500 per month
- Purchase your own dedicated IP address if you want to improve deliverability and have more control over your individual sender reputation. Includes 1 dedicated IP.
Available as an add-on to Marketing Hub Professional and Enterprise
Custom SSL Add-On
- $100 per month
- Purchase premium SSL service if you need additional customization beyond the standard SSL already included in Marketing Hub Professional and Enterprise.
Available as an add-on to Marketing Hub Professional and Enterprise, or CMS Hub Professional and Enterprise
Transactional Email Add-On
- $500 per month
- Send relationship-based emails like automated commerce receipts, account updates, and system messages with engagement tracking across emails sent with your HubSpot account and your own dedicated IP address.
Available as an add-on to Marketing Hub Professional and Enterprise, and requires purchase of Dedicated IP
Brand Domain
- $700 per month
- Host content, create reports, and set up permissions on one additional root domain.
Available as an add-on to Marketing Hub Enterprise, or CMS Hub Enterprise
Ads Limit Increase
- $100 per month
- Increase your ad spending limit by $50K and create 50 additional audiences that sync hourly between your HubSpot account and HubSpot-supported advertising accounts.
Available as a limit increase to the Professional or Enterprise edition of Marketing Hub, Sales Hub, Service Hub, or CMS Hub
Reporting Limit Increase
- $200 per month
- Increase your dashboards limit to 300, and create up to 3,000 additional custom reports (200 cross-object reports per account) for your team based on any metric in Marketing Hub, Sales Hub, Service Hub, or CMS Hub.
Available as a limit increase to the Professional or Enterprise edition of Marketing Hub, Sales Hub, Service Hub, or CMS Hub
API Limit Increase
- $500 per month
- Increase your included API call volume for your integrations between your HubSpot account and other services to up to 1,000,000 calls per day.
Available as a limit increase to any edition of Marketing Hub, Sales Hub, Service Hub, or CMS Hub
Workflows Limit Increase
- $200 per month
- Increase your included workflows volume for your HubSpot automations by 100 workflows
Available as a limit increase to the Professional or Enterprise edition of Marketing Hub, Sales Hub, Service Hub, or CMS Hub
Lists Limit Increase
- $200 per month
- Increase your included smart list volume by 100 lists.
Available as a limit increase to the Professional or Enterprise edition of Marketing Hub, Sales Hub, Service Hub, or CMS Hub
Teams Limit Increase
- $200 per month
- Increase your included teams limit by 100 teams.
Available as a limit increase to the Professional or Enterprise edition of Marketing Hub, Sales Hub, Service Hub, or CMS Hub
Users Limit Increase
- $200 per month
- Increase your included users limit by 500 users.
Available as a limit increase to the Professional or Enterprise edition of Marketing Hub, Sales Hub, Service Hub, or CMS Hub
Custom Objects Limit Increase
- $500 per month
- Define 10 more objects and store 500,000 more records across all of your custom objects in HubSpot. Purchase multiple limit increase packs for more volume.
Available as a limit increase to the Enterprise edition of Marketing Hub, Sales Hub, Service Hub, or CMS Hub
eSignature Limit Increase
- $60 per month
- A shared pool of 100 additional eSignatures per month that any of your paid Sales Hub Professional or Enterprise users can pull from. Purchase multiple limit increase packs for more volume.
Available as a limit increase to Sales Hub Professional or Enterprise
Technical Limits & Definitions
HubSpot's API Limits
The following limits apply to any of HubSpot's APIs. If you have questions about the APIs you can post them in the developer forum.
- 250,000 API calls per day for all Free & Starter products (without the API add-on)
- 500,000 API calls per day for all Professional & Enterprise products (without the API add-on)
- Up to 1,000,000 API calls per day (only with the API add-on)
- 100 requests per 10 second API rate limit (without the API add-on)
- 120 requests per 10 second API rate limit (only with the API add-on)
- 10 requests per second API rate limit
- Intervals of 5 minutes or more API polling limit
- Up to 5% of total syncs failed API requests limit
Other Technical Limits
- 1 primary subdomain per content type, in addition to
subdomains included as part of the product package (if any). - 1,000 form submissions per contact
- 1,000 form fields per form
- 10,000 forms
- 10,000 collected forms
- 1,000 custom properties
- 2,000 custom events
- 1,000 values per picklist property
- 10,000 associated contacts per company
- 10,000 associated deals per contact or company
- 10,000 associated tickets per contact or company
- 10,000 associated engagements per contact, company, or deal
- 1,000 contacts per deal
- 30,000 limit for contact profile update
activities - 1,000 live chat widgets
- 1,000 chatbots
- 100 team email aliases
- Messages from live chat, chatbots, and team email can only be routed to paid users.
- 250 hosted videos per account
- 20,000 calls-to-action across all accounts and product editions
- 1,000,000 records per object per account for free accounts, increasing to 15,000,000 records per object per account for paying customers
- 200 cross-object reports per account
- 1 million HubDB rows per account
- 500 folders
- 300 connected accounts for social media
- 10,000 posts per month
- Post scheduling up to 3 years in advance
- 10,000 landing pages
- 10,000 website pages
- 5,000 blog tags
- 2,000 blog authors
- 100 serverless function endpoints
- 1,000 design manager themes
- 5,000 design manager modules
- 5,000 design manager layouts
- 5,000 design manager templates
- 5,000 design manager files
- 2,000 design manager folders
10 HubDB queries per CMS page for the following functions:
- blog_authors
- blog_popular_posts
- blog_post_by_id
- blog_recent_author_posts
- blog_recent_posts
- blog_recent_tag_posts
- blog_recent_topic_posts
- blog_tags
- blog_total_post_count
- content_by_id
- content_by_ids
- crm_associations
- crm_object
- crm_objects
- hubdb_table
- hubdb_table_row
- hubdb_table_rows
- menu
- page_by_id
- postal_location
- topic_cluster_by_content_id
Helpful Definitions
- A ‘content type’ is a website, blog, landing page, email, or knowledge base.
- An ‘object’ is a single contact, company, deal, ticket, product, notes, one-to-one email, live chat, meeting, or task.
- A ‘session’ means interaction with your website by a single visitor in a single session.
- An ‘engagement’ is a note, meeting, task, or email (one-off sales and marketing emails).
Frequently Asked Questions
If I subscribe to Marketing Hub and HubSpot CRM, what's my technical contact limit in the CRM?
We will
Do I have to pay for contacts?
Yes, if you subscribe to Marketing Hub. While there’s no charge for contacts in the CRM, if you subscribe to Marketing Hub, you will be charged for contacts as part of your fee for that product, even if they are added through the CRM.
Where can I find more information about what these API limits mean?
You can find more information about our APIs and the limits that apply to them through our API Documentation, including our API Usage Guidelines.
Are there any separate email sending fees?
No. Your email send limit is based on the number of contacts you purchase. In Marketing Hub Starter, your email send limit is five times per contact per calendar month, and in Marketing Hub Professional and Enterprise, your email send limit is ten times your contact tier per calendar month. That works out to about one email per week for Marketing Hub Starter and one email every other business day for Marketing Hub Professional or Enterprise. If you need to send even more than that, you can purchase more contacts and increase your total monthly email send limit.
If I purchase two products that include the same features, does that mean the limits are additive? For example, if I subscribe to Sales Hub Professional and Service Hub Professional, which each include up to 1,000 minutes of calling per user per month, do I get up to 2,000 minutes of calling per user per month?
No. Limits are not additive across Hubs. So, in cases where a HubSpot account has more than one paid Hub with shared features, the upper limits listed in the tables above still apply. This means in the example of the calling feature in Sales Hub Professional and Service Hub Professional, the limit would be an aggregate of 1,000 minutes of calling per user per month. (Exceptions to this, which are additive, are: i) primary subdomains provided per content type, as we describe in the ‘Technical Limits’ above, and ii) audiences and ad spend if purchasing units of the Ads Add-On.)
Consulting Services
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We may choose to change any personnel assigned to your account or the consulting services at any time for any or no reason. Unless otherwise agreed or specified in the applicable description, all consulting services are performed remotely. For consulting services performed onsite, (i) you will reimburse us our reasonable cost for all expenses incurred in connection with the consulting services and (ii) we may update the date and/or location at any time, regardless of whether a date and/or location is specified in your order. If we update the date and/or location after purchase, we will notify you. Consulting services are non-cancellable, and all fees for consulting services are non-refundable.
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If there are a specific number of hours included in the consulting services purchased, those hours will expire as indicated below, which expiration period will commence upon purchase (the “expiration period”).
If there are deliverables included in the consulting services purchased, it is estimated that those deliverables will be completed within the time period indicated as the delivery period below, which delivery period will commence upon purchase (the “delivery period”). If the consulting services provided are not complete at the end of the delivery period due to your failure to make the necessary resources available to us or to perform your obligations, such consulting services will be deemed to be complete at the end of the delivery period. If the consulting services provided are not complete at the end of the delivery period due to our failure to make the necessary resources available to you or to perform our obligations, the delivery period will be extended to allow us to complete such consulting services.
Onboarding
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Marketing Hub Starter Onboarding consists of access to a customer onboarding specialist or equivalent HubSpot expert(s) to assist with the setup and/or implementation of your Marketing Hub Starter subscription. The onboarding support will consist of phone conversations, email based support, and any other activities related to the setup and/or implementation of your subscription. Marketing Hub Starter Onboarding is delivered remotely. If we determine you would benefit from additional onboarding assistance, we may provide it to you within your Delivery Period in our sole discretion.
Delivery Period: 30 days from purchase
Last Modified: 11/1/2019 -
Marketing Hub Professional Onboarding consists of access to a customer onboarding specialist or equivalent HubSpot expert(s) to assist with the setup and/or implementation of your Marketing Hub Professional subscription. The onboarding support will consist of phone conversations, email-based support, and any other activities related to the setup and/or implementation of your subscription. Marketing Hub Professional Onboarding is delivered remotely. If we determine you would benefit from additional onboarding assistance, we may provide it to you within your Delivery Period in our sole discretion.
Delivery Period: 90 days from purchase
Last Modified: 11/1/2019 -
Marketing Hub Enterprise Onboarding consists of access to a customer onboarding specialist or equivalent HubSpot expert(s) to assist with the setup and/or implementation of your Marketing Hub subscription and assistance with the creation of up to one (1) campaign utilizing the HubSpot tools and methodology. The onboarding support will consist of phone conversations, email-based support, and any other activities related to the setup and/or implementation of your subscription. Marketing Hub Enterprise Onboarding is delivered remotely. If we determine you would benefit from additional onboarding assistance, we may provide it to you within your Delivery Period in our sole discretion.
Delivery Period: 90 days from purchase
Last Modified: 11/1/2019 -
(Formerly, Advanced Onboarding)
Marketing Hub Advanced Onboarding consists of (i) assistance with the setup and/or implementation of your Marketing Hub Professional or Enterprise subscription by a customer onboarding specialist, (ii) assistance with the creation of up to one (1) campaign utilizing the HubSpot tools and methodology, (iii) consulting to migrate/import data from your CRM, and (iv) technical and business strategy consulting for using HubSpot with your existing technology stack to meet your business needs. Marketing Hub Advanced Onboarding is delivered remotely by a customer onboarding specialist or equivalent HubSpot expert(s). If we determine you would benefit from additional onboarding assistance, we may provide it to you within your Delivery Period in our sole discretion.
Delivery Period: 90 days from purchase
Last Modified: 11/1/2019 -
Sales Hub Starter Onboarding consists of access to a customer onboarding specialist or equivalent HubSpot expert(s) to assist with the setup and/or implementation of your Sales Hub Starter subscription. The onboarding support will consist of phone conversations, email based support, and any other activities related to the setup and/or implementation of your subscription. Sales Hub Starter Onboarding is delivered remotely. If we determine you would benefit from additional onboarding assistance, we may provide it to you within your Delivery Period in our sole discretion.
Delivery Period: 30 days from purchase
Last Modified: 11/1/2019 -
Sales Hub Professional Onboarding consists of access to a customer onboarding specialist or equivalent HubSpot expert(s) to assist with the setup and/or implementation of your Sales Hub subscription. The onboarding support will consist of phone conversations, email-based support, and any other activities related to the setup and/or implementation of your subscription. Sales Hub Professional Onboarding is delivered remotely. If we determine you would benefit from additional onboarding assistance, we may provide it to you within your Delivery Period in our sole discretion.
Delivery Period: 60 days from purchase
Last Modified: 11/1/2019 -
Sales Hub Enterprise Onboarding consists of access to a customer onboarding specialist or equivalent HubSpot expert(s) to assist with the setup and/or implementation of your Sales Hub subscription. The onboarding support will consist of phone conversations, email-based support, and any other activities related to the setup and/or implementation of your subscription. Sales Hub Enterprise Onboarding is delivered remotely. If we determine you would benefit from additional onboarding assistance, we may provide it to you within your Delivery Period in our sole discretion.
Delivery Period: 90 days from purchase
Last Modified: 11/1/2019 -
Sales Hub Advanced Onboarding consists of (i) assistance with the setup and/or implementation of your Sales Hub Professional or Enterprise subscription by a customer onboarding specialist and (ii) business strategy and technical consulting on business processes, custom integrations, and roadmap planning. Sales Hub Advanced Onboarding is delivered remotely by a customer onboarding specialist or equivalent HubSpot expert(s). If we determine you would benefit from additional onboarding assistance, we may provide it to you within your Delivery Period in our sole discretion.
Delivery Period: 90 days from purchase
Last Modified: 11/1/2019 -
Service Hub Starter Onboarding consists of access to a customer onboarding specialist or equivalent HubSpot expert(s) to assist with the setup and/or implementation of your Service Hub Starter subscription. The onboarding support will consist of phone conversations, email based support, and any other activities related to the setup and/or implementation of your subscription. Service Hub Starter Onboarding is delivered remotely. If we determine you would benefit from additional onboarding assistance, we may provide it to you within your Delivery Period in our sole discretion.
Delivery Period: 30 days from purchase
Last Modified: 11/1/2019 -
Service Hub Professional Onboarding consists of access to a customer onboarding specialist or equivalent HubSpot expert(s) to assist with the setup and/or implementation of your Service Hub subscription. The onboarding support will consist of phone conversations, email-based support, and any other activities related to the setup and/or implementation of your subscription. Service Hub Professional Onboarding is delivered remotely. If we determine you would benefit from additional onboarding assistance, we may provide it to you within your Delivery Period in our sole discretion.
Delivery Period: 60 days from purchase
Last Modified: 11/1/2019 -
Service Hub Enterprise Onboarding consists of access to a customer onboarding specialist or equivalent HubSpot expert(s) to assist with the setup and/or implementation of your Service Hub subscription. The onboarding support will consist of phone conversations, email based support, and any other activities related to the setup and/or implementation of your subscription. Service Hub Enterprise Onboarding is delivered remotely. If we determine you would benefit from additional onboarding assistance, we may provide it to you within your Delivery Period in our sole discretion.
Delivery Period: 90 days from purchase
Last Modified: 11/1/2019 -
CMS Hub Professional Onboarding (formerly Content Professional Onboarding) consists of access to a customer onboarding specialist or equivalent HubSpot expert(s) to assist with the setup and/or implementation of your CMS subscription. The onboarding support will consist of phone conversations, email-based support, and any other activities related to the setup and/or implementation of your subscription. CMS Hub Professional Onboarding is delivered remotely. If we determine you would benefit from additional onboarding assistance, we may provide it to you within your Delivery Period in our sole discretion.
Delivery Period: 60 days from purchase
Last Modified: 4/7/2020 -
CMS Hub Enterprise Onboarding consists of access to a customer onboarding specialist or equivalent HubSpot expert(s) to assist with the setup and/or implementation of your CMS Hub Enterprise subscription. The onboarding support will consist of phone conversations, email-based support, and any other activities related to the setup and/or implementation of your subscription. CMS Hub Enterprise Onboarding is delivered remotely. If we determine you would benefit from additional onboarding assistance, we may provide it to you within your Delivery Period in our sole discretion.
Delivery Period: 90 days from purchase
Last Modified: 4/7/2020
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Professional Suite Onboarding is for customers who purchase the Professional edition of Marketing Hub, Sales Hub, and Service Hub at the same time. Professional Suite Onboarding consists of access to a customer onboarding specialist or equivalent HubSpot expert(s) to assist with the set up and/or implementation of your Marketing Hub, Sales Hub, and Service Hub Professional subscriptions. The onboarding support will consist of phone conversations, email-based support, and any other activities related to the setup and/or implementation of your subscription. Your customer onboarding specialist will work with you on creating an onboarding plan for the setup and/or implementation of all three Hubs. Professional Suite Onboarding is delivered remotely. If we determine you would benefit from additional onboarding assistance, we may provide it to you within your delivery period at our sole discretion.
Delivery Period: 180 days from purchase
Last Modified: July 22, 2020 -
Enterprise Suite Onboarding is for customers who purchase the Enterprise edition of Marketing Hub, Sales Hub, and Service Hub at the same time. Enterprise Suite Onboarding consists of access to a customer onboarding specialist or equivalent HubSpot expert(s) to assist with the set up and/or implementation of your Marketing Hub, Sales Hub, and Service Hub Enterprise subscriptions. The onboarding support will consist of phone conversations, email-based support, and any other activities related to the setup and/or implementation of your subscription. Your customer onboarding specialist will work with you on creating an onboarding plan for the setup and/or implementation of all three Hubs. Enterprise Suite Onboarding is delivered remotely. If we determine you would benefit from additional onboarding assistance, we may provide it to you within your delivery period at our sole discretion.
Delivery Period: 180 days from purchase
Last Modified: July 22, 2020 -
(Formerly, Agency Onboarding or Partner Inbound Success Training)
Partner Onboarding consists of assistance with: (i) the implementation of the subscription service and methodology, (ii) how to deliver and/or sell inbound services, and (iii) how to grow client services. You and we will agree to the topics and amount of assistance necessary during initial kickoff.
Partner Onboarding is for HubSpot partners only.
Delivery Period: 180 days from purchase
Last Modified: 11/1/2019 -
HubSpot for Startups Setup consists of access to startup specific resources and assistance with account questions. HubSpot for Startups Setup is only available to customers in the HubSpot for Startups program. You and we will agree to the amount of assistance necessary during initial kickoff.
Delivery Period: 30 days from purchase
Last Modified: 6/28/2018 -
Brazil Onboarding includes up to six (6) hours of assistance with the setup and/or implementation of HubSpot’s Professional versions of Marketing Hub, Sales Hub and Service Hub subscriptions or Marketing Hub Enterprise, and is delivered remotely by a HubSpot Customer Success Manager or equivalent HubSpot expert. Customers who purchase more than one eligible subscription may allocate their hours at their discretion provided however, the purchase of additional subscriptions does not entitle you to additional hours. Additional hours must be purchased.
Delivery Period: 90 days from purchase
Last Modified: 6/1/2020 -
LATAM Marketing Hub Professional Onboarding consists of up to sixteen (16) hours of onboarding assistance with an implementation specialist or equivalent HubSpot expert(s) to assist with the setup and/or implementation of your Marketing Hub Professional subscription. This time will consist of phone conversations, email based support, and any other activities related to the setup and/or implementation of your subscription. LATAM Marketing Hub Professional Onboarding is delivered remotely. LATAM Marketing Hub Professional Onboarding is only available to customers who are located in Central America, South America, and the Caribbean. If we determine you would benefit from additional onboarding assistance, we may provide it to you within your Delivery Period in our sole discretion.
Delivery Period: 90 days from purchase
Last Modified: June 1, 2020 -
LATAM Marketing Hub Enterprise Onboarding consists of up to sixteen (16) hours of onboarding assistance with an implementation specialist or equivalent HubSpot expert(s) to assist with the setup and/or implementation of your Marketing Hub Enterprise subscription. This time will consist of phone conversations, email based support, and any other activities related to the setup and/or implementation of your subscription. LATAM Marketing Hub Enterprise Onboarding is delivered remotely. LATAM Marketing Hub Enterprise Onboarding is only available to customers who are located in Central America, South America, and the Caribbean. If we determine you would benefit from additional onboarding assistance, we may provide it to you within your Delivery Period in our sole discretion.
Delivery Period: 90 days from purchase
Last Modified: June 1, 2020 -
Data Migration Consulting consists of (i) assistance evaluating existing data to determine which data to migrate to HubSpot, (ii) templates and consulting of mapping fields between HubSpot and legacy systems, (iii) one session to help with mapping a process into HubSpot, and (iv) help troubleshooting import errors. Data Migration Consulting is delivered remotely by a Customer Onboarding Specialist or equivalent HubSpot expert(s). If we determine you would benefit from additional onboarding assistance, we may provide it to you within your Delivery Period in our sole discretion.
Delivery Period: 60 days from purchase
Last Modified: February 17, 2020 -
Remote Team Training consists of access to a customer onboarding specialist or equivalent HubSpot expert(s) to assist with (i) creating a custom plan for your end user HubSpot tool onboarding, (ii) up to two (2) group session(s) with your team to review your organization’s HubSpot processes, (iii) up to one (1) planning session prior to team training session(s). Remote Team Training is delivered remotely. If we determine you would benefit from additional onboarding assistance, we may provide it to you within your Delivery Period in our sole discretion. This service is limited to fifty (50) or fewer software seats. If this number is exceeded, customers should purchase one of our professional services packages.
Delivery Period: 60 days from purchase
Last Modified: February 17, 2020
Classroom Training
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(Formerly, HubSpot Training: Marketing Fundamentals)
HubSpot Training: Marketing Hub Fundamentals consists of a three (3) day training course delivered on the date and at the location specified in the applicable order. You will receive assistance during this training course with the implementation of your HubSpot subscription and the inbound methodology.
We may adjust the date, time, or location by giving you notice at any time prior to the start of the training. Unless we reschedule the date or location of the training course purchased, you are only eligible to attend the training course held on the date and at the location specified in the applicable order. You may not reschedule your participation in the training course purchased. Your purchase of HubSpot Training: Marketing Fundamentals is non-cancelable and all fees paid are non-refundable, regardless of your actual attendance or participation.
Delivery Period: From the date of purchase through the last day of the training purchased in the applicable order.
Last Modified: 11/1/2019 -
HubSpot Training: Sales and Marketing Alignment will consist of a one (1) day training course delivered by the HubSpot customer training team on the date and at the location specified in the applicable order. During this training course, we will provide you with assistance with the strategy and processes for aligning sales and marketing teams utilizing your HubSpot subscription.
We may adjust the date, time, or location by giving you notice at any time prior to the start of the training. Unless we reschedule the date or location of the training course purchased, you are only eligible to attend the training course held on the date and at the location specified in the applicable order. You may not reschedule your participation in the training course purchased. Your purchase of HubSpot Training: Sales and Marketing Alignment is non-cancelable and all fees paid are non-refundable, regardless of your actual attendance or participation.
Delivery Period: From the date of purchase through the last day of the training purchased in the applicable order.
Last Modified: 12/01/2017 -
(Formerly, HubSpot Training: HubSpot CRM Management)
HubSpot Training: Sales Hub Fundamentals will consist of a one (1) day training course delivered by the HubSpot customer training team on the date and at the location specified in the applicable order. During this training course, we will provide you with assistance on the HubSpot Sales Hub Professional tools, in an effort to teach you how to accurately and effectively nurture your contacts from leads to customers.
We may adjust the date, time, or location by giving you notice at any time prior to the start of the training. Unless we reschedule the date or location of the training course purchased, you are only eligible to attend the training course held on the date and at the location specified in the applicable Order. You may not reschedule your participation in the training course purchased. Your purchase of HubSpot Training: Sales Hub Fundamentals is non-cancelable and all fees paid are non-refundable, regardless of your actual attendance or participation.
Delivery Period: From the date of purchase through the last day of the training purchased in the applicable order.
Last Modified: 11/1/2019 -
HubSpot Training: Agency Account Management Essentials will consist of a two (2) day training course delivered by the HubSpot customer training team on the date and at the location specified in the applicable order. During this training course, we will provide you with assistance with the fundamental skills needed to be an agency program account manager working with HubSpot clients.
We may adjust the date, time, or location by giving you notice at any time prior to the start of the training. Unless we reschedule the date or location of the training course purchased, you are only eligible to attend the training course held on the date and at the location specified in the applicable order. You may not reschedule your participation in the training course purchased. Your purchase of HubSpot Training: Agency Account Management Essentials is non-cancelable and all fees paid are non-refundable, regardless of your actual attendance or participation.
Delivery Period: From the date of purchase through the last day of the training purchased in the applicable order.
Last Modified: 12/01/2017 -
Partner Pipeline Generation Bootcamp Live at HQ consists of up to eight (8) hours of training delivered remotely and two (2) days of training delivered on-site at a HubSpot office or other location designated by us. The training aims to provide education on how you may generate sales opportunities for your firm. After purchase, we will determine times, dates, and location(s) for the associated training sessions and will notify you of the schedule. Partner Pipeline Generation Bootcamp Live at HQ is a group training, so other companies may participate in the same session as you.
You are responsible for all costs associated with your participation. You may not reschedule your participation and if you do not attend a training session, you are not entitled to a replacement session. Your purchase of Partner Pipeline Generation Bootcamp Live at HQ is non-cancelable and all fees paid are non-refundable, regardless of your actual attendance or participation. We do not guarantee delivery of the training by any specific
Delivery Period: 12 weeks from purchaseindividual, and may change instructors as reasonably necessary in our discretion.
Last Modified: 7/22/2020
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Partner Sales Skills Bootcamp Live at HQ consists of up to eight (8) hours of training delivered remotely and two (2) days of training delivered on-site at a HubSpot office or other location designated by us. The training aims to provide education on how you may improve your sales skills and advance more partner sales opportunities. After purchase, we will determine times, dates and location(s) for the associated training sessions and will notify you of the schedule. Partner Sales Skills Bootcamp Live at HQ is a group training, so other companies may participate in the same session as you.
You are responsible for all costs associated with your participation. You may not reschedule your participation and if you do not attend a training session, you are not entitled to a replacement session. Your purchase of Partner Sales Skills Bootcamp Live at HQ is non-cancelable and all fees paid are non-refundable, regardless of your actual attendance or participation. We do not guarantee delivery of the training by any specificindividual, and may change instructors as reasonably necessary in our discretion.
Delivery Period: 12 weeks from purchase
Last Modified: 7/22/2020
Other Services
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Email Template Rebuild consists of the conversion of one (1) email template provided by you into a substantially similar editable HubSpot email template. The template provided by you must be based on a design that you provide in the form of a PSD file, or zip file containing HTML/CSS/JS assets. You represent that you have sufficient rights to provide such template to us. You agree that the final HubSpot email template may not exactly replicate your original email template.
Delivery Period: 30 days from purchase
Last Modified: 1/04/2016 -
Asset Migration: Base includes (i) set-up of one (1) email template, (ii) set-up of one (1) advanced template, and (iii) one (1) hour consulting with a HubSpot Senior Migrations Specialist. A header/footer (both with and without navigation) and additional modules necessary to replicate the structure of your existing assets are part of this service. If a blog URL is provided, a blog listing and post layout will be provided as well. If no blog URL is provided, a predefined blog layout will be implemented with the header and footer. While we aim to have migrated assets consistent with the original provided, migrated assets may not be exact replicas of the original and may deviate in style or format. Limitations apply to the types of assets we can migrate and we do not guarantee that we can migrate every asset requested.
To receive this service, you must execute an order that includes this service and have an active subscription to HubSpot’s Marketing and/or CMS software.
Delivery Period: 90 days
Last Modified: 3/3/2020 -
Asset Migration: Premium includes (i) set-up of one (1) email template, (ii) set-up of one (1) advanced template, (iii) up to twenty-five (25) pages built with advanced theme, and (iv) up to four (4) hours of consulting with a HubSpot Senior Migrations Specialist. A header/footer (both with and without navigation) and additional modules necessary to replicate the structure of your existing assets are part of this service. If a blog URL is provided, a blog listing and post layout will be provided as well. If no blog URL is provided, a predefined blog layout will be implemented with the header and footer. While we aim to have migrated assets consistent with the original provided, migrated assets may not be exact replicas of the original assets and may deviate in style or format. Limitations apply to the types of assets we can migrate and we do not guarantee that we can migrate every asset requested.
To receive this service, you must execute an order that includes this service and have an active subscription to HubSpot’s Marketing and/or CMS software.
Delivery Period: 90 days
Last Modified: 3/3/2020
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Full Migration includes (i) a template set-up of your existing website, (ii) making available to you the standard template layouts and other templates that we determine to be necessary to complete the migration, and (iii) migration of website pages from your existing website platform to HubSpot’s software as further described below.
We will assist with the migration of up to twenty (20) website pages at no cost to you. Migration of additional pages will be charged at our then-current list price. While we aim to have migrated website pages consistent with the original website pages, migrated website pages may not be exact replicas of the original pages and may deviate in style or format. Limitations apply to the types of website pages we can migrate and we do not guarantee that we can migrate every website page requested.
To receive this service, you must execute an order that includes this service and have an active subscription to HubSpot’s website add-on.
Delivery Period: 90 days from purchase
Last Modified: 11/1/2019 -
Tech Service: Template Setup is a service available to Marketing Hub Professional and Marketing Hub Enterprise customers only and includes our assistance with the set-up of one set of website, landing page, and blog templates in your HubSpot portal in accordance with our then-current delivery model.
We will deliver this service upon your request after purchase and before the conclusion of the delivery period indicated below, so long as you meet the criteria described in the remainder of this paragraph. To receive this service, you must: (i) execute an order that includes this service, and (ii) provide all required information and requested approvals. In addition, to receive this service, your website must be live and publicly accessible using a standard browser.
This service does not include setup of purchased templates or content that is not yours or part of your live website. While we aim to have the set-up template consistent with the design of your website, the templates we set up may deviate in style or format from your website.
Delivery Period: 90 days from purchase
Last Modified: 3/3/2020 -
Tech Service: First-Time Template Setup is a service available to new full-service Marketing (Professional or Enterprise products only) ("Eligible Services") customers and includes our assistance with the set-up of one set of website, landing page, and blog templates in your HubSpot portal in accordance with our then-current delivery model.
We will deliver this service upon your request after purchase of Eligible Services, so long as you meet the criteria described in the remainder of this paragraph. To receive this service, you must: (i) execute an order that includes First-Time Template Setup, (unless we otherwise agree), (ii) you must not have received First-Time Template Setup previously, including by purchasing another migrations service, (unless we otherwise agree), (iii) request the service during the subscription term of the Eligible Services, (iv) provide all required information and requested approvals, and (v) in order to receive this service, your website must be live and publicly accessible using a standard browser.
This service does not include setup of purchased templates or content that is not yours or part of your live website. While we aim to have the set-up template consistent with the design of your website, the templates we set up may deviate in style or format from your website.
Delivery Period: We shall deliver to you provided you request the service up to one year after purchase of the Eligible Services.
Last Modified: 3/3/2020 -
HubSpot CRM Data Migration consists of a one-time service to migrate your data from a supported source platform into its target destination within HubSpot. Scope of the service includes:
- Supported primary objects to migrate from: contact, company, deal/opportunity
- Supported secondary objects to migrate from (as source CRM allows): notes, email, tasks, calls, meetings, etc.
- Based on current HubSpot CRM API capabilities, as some restrict objects or certain data elements
- Record limit of 500k records (across both Primary and Secondary objects)
- Migrated objects limited to those supported in HubSpot
- HubSpot CRM Data Migration only available for approved (select) Source platforms
While we aim to have migrated CRM data arranged consistently with the original source, the arrangement of migrated data may not be an exact replica of the original source and may deviate in order, style, or format. HubSpot CRM Data Migration is delivered remotely and may be delivered by one of HubSpot’s 3rd party service providers.
Delivery Period: 30 days from purchase
Last Modified: 11/01/2019
Consulting Services
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Inbound Consulting: 4 Hour consists of up to four (4) hours of training or strategic discussions delivered remotely unless the parties agree otherwise in an applicable order form or statement of work.
Expiration Period: 90 days from purchase
Last Modified: 1/30/18 -
Inbound Consulting: 1 Day includes a one (1) day training and/or strategy session of your choosing delivered onsite and is limited to ten (10) or fewer attendees. If this number is exceeded, additional fees will apply.
Delivery Period: 90 days from purchase
Last Modified: 1/30/18 -
Inbound Consulting: Monthly consists of:
- Up to one (1) hour of consulting with an inbound consultant or equivalent HubSpot expert(s) per month. Sessions will be delivered remotely. Unused time will expire at the end of each month and will not carry over.
- A strategy review, or equivalent deliverable agreed upon by the customer and consultant, delivered up to 4 times over the annual subscription period, but no more frequently than every 3 months.
Last Modified: 01/30/18 -
Inbound Consulting: Ongoing consists of:
- Up to five (5) hours of consulting with an inbound consultant or equivalent HubSpot expert(s) per month. Sessions will be delivered remotely and will include guidance on your inbound strategy and general questions related to your HubSpot subscription. Unused hours expire at the end of each month and will not carry over.
- A strategy review, or equivalent deliverable agreed upon by the customer and consultant, delivered up to 4 times over the annual subscription period, but no more frequently than once every 3 months.
Delivery Period: The shorter of the period for which Inbound Consulting: Ongoing is purchased, or one (1) year
Last Modified: 01/30/18 -
Technical Consulting: 4 Hour consists of up to four (4) hours of training, technical discussions, or offline work delivered remotely unless the parties agree otherwise in an applicable order form or statement of work.
Expiration Period: 90 days from purchase
Last Modified: 1/30/18 -
Technical Consulting: 1 Day includes a one (1) day training and/or technical session delivered onsite and is limited to ten (10) or fewer attendees. If this number is exceeded, additional fees will apply. Travel expenses are not included.
Delivery Period: 90 days from purchase
Last Modified: 1/30/18 -
Technical Consulting: Ongoing consists of up to five (5) hours of remote access per month to a technical consultant or equivalent HubSpot expert(s) for general technical support and project guidance related to your HubSpot subscription. Unused hours expire at the end of each month and will not carry over.
Delivery Period: The shorter of the period for which Technical Consulting: Ongoing is purchased, or one (1) year
Last Modified: 01/30/18 -
Premium Consulting consists of:
- Remote access to an inbound consultant or equivalent HubSpot expert(s) for up to five (5) hours per calendar month for guidance on your inbound strategy and general questions related to your HubSpot subscription. Unused hours will expire at the end of each month and will not carry over.
- Remote access to a technical consultant or equivalent HubSpot expert(s) for up to five (5) hours per calendar month for general technical support and project scoping questions related to your HubSpot subscription. Unused hours expire at the end of each month and will not carry over.
- A strategy review, or equivalent deliverable agreed upon by the customer and consultant, delivered up to 4 times over the annual subscription period, but no more frequently than once every 3 months.
Delivery Period: The shorter
of: the period for which Premium Consulting is purchased, or one (1) year
Last Modified: 01/30/18 -
Migration Consulting: 4 Hour consists of up to four (4) hours of consultative or technical discussions or offline work delivered remotely.
Expiration Period: 90 days from purchase
Last Modified: 3/3/2020 -
Custom Consulting Services will be as described in the applicable order form or statement of work.
Delivery period and/or expiration period will be as stated in the applicable order form or statement of work.
Last Modified: 12/30/2014 -
Inbound Consulting: New User Training consists of training provided by an inbound consultant (or equivalent HubSpot expert(s) as designated by us). During this training, we will assist with a review of your existing HubSpot account, provide you with training and a review of best practices for your HubSpot tools. This training will be delivered remotely and is limited to five (5) hours of total training time. Inbound Consulting: New User Training is delivered remotely.
Last Modified: 12/01/2017
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If you have any questions, please contact your HubSpot representative or contact our sales team at +855-611-2214.